Branch Ambassador
Capital One
Total years of experience :22 years, 2 Months
• Process teller functions for customers, including check cashing, deposits, transfers, and withdrawals
• Monitor fraud mitigation by adhering to and having in-depth knowledge of operational policies and procedures
• Coach and assist customers while following the FLOW model with detailed knowledge on opening new accounts and maintain existing accounts such as CDs, Line of Credit, Credit Cards, various Savings and Checking accounts online as the bank transitions to a digital platform
• Monitor accuracy of Wires (Int’l and domestic), CDs input, and Signature Cards
• Performing security procedures on customers’ accounts, such as resolving transactional inquiries
• Update Agile-based Kanban board on workflow, team-based projects’ progress, and outline procedures to demonstrate my working knowledge of apps and banking policies
• Streamlined and reorganized accounting systems and policies to increase efficiencies and to pin point errors.
• Developed new policies and procedures to ensure efficient workflow and created financial model to enable monitoring of all accounting activities.
• Risk assessment of material misstatement of the financial statements.
• Designation and monitor of compliance and efficiency of in-progress and further audit procedures.
• Reviewed, audited, and digitized historical records to ensure financial statements were accurate and compliant for future formal audits.
• Prepared balance sheet and variance analysis
• Performed local/regional market analysis to determine potential marketing opportunities, such as specials and promotional offers.
• Investigated and identified the consistency of principles in current period in relation to preceding period.
• Develop and enhance effective MIS reports for past, present, and predictions of financial growth.
• Managed 21 countries’ receivables in excess of $150 million; reduced receivables by $10 million within 12 months
• Reviewed financial statements, credit reports, and debt ratios
• Met with top tier brokers by travelling to regional countries, set up new policies, revised credit limits, and updated insurance forms.
• Evaluated new and renewal of applications to evaluate insurance risks and premiums
• Set objectives for a better turnover by revising Broker Agreement to be in congruent with the terms and agreements with each country’s local laws to be used by all offices going forward
• Trained and set targets for each country to meet on quarterly basis by creating and providing the Weekly and Monthly Trackers outlining objectives to minimize risks
• Reviewed provisions for bad-debt accounts individually with each country and tracked movements within provisions
• Forecasted the cash inflow on weekly basis, reviewing and comparing month by month variances from the previous year to the present. Review and analyze budget requests submitted by Field Managers.
• Provided the administrative budget reports; provide technical data, i.e. EDI and EFT transactions required by administration Department.
• Reviewed quarterly and monthly pricing grids aimed at the territories’ promotions and comparison of actual sales with budgeted amount to productions costs.
• Reviewed and analyzed the net revenue projection related to the cash inflow.
• Analyzed general ledger for the payments made and follow up of outstanding invoices over 30 days with employees assigned to accounts and making sure the employees address the issues.
• Analyzed consolidated sheets and list all accounts that require reviewing in payment terms and implementing the use of EDI transactions.
• Updated modules such as: accounts payable (suppliers’ invoice processing, payments, and debit memo), accounts receivables (customers’ invoice processing, receipts and credit memos), cash management (automatic and manual reconciliation of receipts, payments, and miscellaneous items), fixed asset (maintenance of asset details/asset additions, disposal and retirements / calculated depreciation), and general ledger (transaction entry and processing Journal Vouchers including accruals, adjustments and month end provisions).
• Performed period closing procedures for accounts payable/payable transfer to GL, accounts receivable GL interface, fixed asset transfer and depreciation).
• Ran accounting reports and financials: balance sheet, P&L statement, project profitability, aging reports, and schedules to balance sheet and income statement accounts.
• Compiled, analyzed and provided detailed schedule for various accounts such as outstanding balances carried from previous periods and what to expect as far as the collections was involved.
