Key Clients Business Improvement Manager
Maersk Line
Total years of experience :18 years, 10 Months
I am working as a Key Client Business Improvement Manager In Maersk Pakistan. In my eight years of experience I have a undertook various roles in my current function, includes export / import customer relations, Vessel reconciliation & operations and business improvement. I believe my strong analytical and communication skills can add significant value to your team in reaching ultimate objectives, further my current job role has imbedded high level of urgency in problem resolution and solution orientation in me which directly contributes towards job goals as well.
In my current roles I always need to be on my toes as we are handling most critical & highly sensitive accounts. This roles required managerial & prioritization skills as well as quick decision making power. I also have a key client team, including floor activities 10 individuals "customer relationship partners" reporting to me. As a team we monitor complete shipment cycle & always look for improvement by challenges existing process. Our major role is to provide best in class end to end services to our global key clients, by providing structured support in order handling, logistics, customer services & inventory management. My team is well-trained & skilled to manage these precious clients, we manage customers like NIKE, Wal-mart, Adidas, Marks & Spencer etc. As a team we have been making sure to provide ease of business to our customers.
Maersk Line is the world largest shipping company in containerized business, having largest network across the globe. Latest addition of Tipple ‘E’ (Efficiency, Economy of scale & Environmentally improved) class vessels, Maersk Line is now also honoring to have world largest vessels (400 meter long) in his fleet
My Major Job roles was to provide customers with professional service and assistance. Motivate employees to achieve the company goals as safely and economically as possible.
Manage the selection and training. Coordinate work schedule, Maintain knowledge our services and line service staff to ensure exceptional customer service.
Respond to customer, and employee questions/concerns in an efficient and effective manner
Conduct customer sales calls to increase business for local operation
Utilize the Customer Management System to initiate and track all customer contact to increase business
Ensure that the accounts receivable is current by following up with any customer with outstanding balances to ensure prompt payment
Serve as primary contact for all customer inquiries
Other duties as assigned
Team leader all export teams.
Handling day to day customer queries.
Handling Customer servcice, documentation & E-commerce
