Service & Operations Controller
Asus
Total years of experience :12 years, 3 Months
Responsible for the Bit locker encryption on defence computers and other AEC end devices.
Responsible for the support of the end devices of Field pilots & Engineers, located in Taif Airbase, Dhahran Airbase, Khamis mushait Airbase,
Partner with executive and operation management team to assess and improve current business process.
• Analyzing business practices and recommending improvements
• Reviewing current staff performance and offering suggestions for improvement
• Sharing knowledge with employees within the department or in other departments and with clients as needed Creating learning materials such as training documents and presentations
• Leading meetings, Networking with clients, potential clients, and other consultants
• Suggesting improvements to systems such as IT infrastructure and workflows
• Travelling between different job sites and working with various business clients.
• Recruiting new staff members and being part of the interviewing process
• Tracking costs and benefits of changes
• Assessing effectiveness of changes
• Developing relationships with clients and employees to foster trust and understanding
• Responsible for the installation and maintenance of IT equipment including Flo medical computing machines & Ergot Ron cart (but not restricted to) printers, scanners, X-terms and workstations. Supporting users using remote access technologies (Dam Ware mini remote) and also by visiting client sites.
• Set up boot camp for Employers being given tablets for educational purposes, Maintained images for field doctors
• Preparing the mini servers while installing the Windows servers for KFSH symposiums, Medical and Educational Events
• Responsible for supporting :Active Directory Windows XP/Vista/Windows 7/Windows 8 / MAC OS, Office 2003, 2007, 2010, 2013 Windows Server, Small Business Server 2003/2008, Windows Mobile, Backup products, Anti-Virus products,
• Listen to customers’ questions and concerns, and provide answers or responses
• Provide information about products and services.
• Take orders, calculate charges, and process billing or payments
• Review or make changes to customer needs
• Handle returns or complaints.
• Record details of customer contacts and actions taken
• Review and select standard responses for answers or solutions
First Semester Financial Management Operation & Production Management Introduction to Entrepreneurship Managing Change & Diversity Human Resource Management International Marketing Second Semester Management Information Systems Marketing Management Strategic Management Business Ethics Leadership Research based Final Year’s thesis
First Year Business Communication Skills Business Mathematics Computer Applications Fundamentals of Business Introduction to Marketing Principles of Accounting Principal of Microeconomics Project Management Second Year Business Research Methodology E-Commerce Human Resource Management Introduction to Finance Leadership Skills Management Marketing Management Organisational Behaviour Principles of Macroeconomics
General Science, Economics, Mathematics, English, Urdu, Pakistan Studies, Islamic studies,Civics