IT Engineer
Begapt
Total years of experience :14 years, 7 Months
IT Administration
Installation, configuration, troubleshooting and maintenance of systems, software, hardware and network components.
Management of login credentials vendor’s / supplier hardware and software.
IT infrastructure and software licenses administration.
Coordination with other departments like Finance for smooth payment clearances to vendors.
Backup policies Administration.
System Documentation.
Inventory of IT infrastructure.
Coordination with remote sites and organizing their requirement.
Communicating and negotiating with users, specialists, other staff and suppliers. System Administration / Server Administration
Microsoft Windows 7 / 8 / 10 installation and maintenance.
Microsoft Windows Servers installation, configuration and maintenance.
Applying operating system updates, security patches, hotfixes and software updates.
Responsible for maintaining user accounts, groups, security, and access privileges.
Active Directory Administration.
Group Policy Management.
Anti-Virus installation and maintenance.
Outlook configuration.
Microsoft office, Office 365, WPS Office etc.
Installation, configuration, maintenance of domain servers, dhcp servers etc.
Network Administration
Configuration of LAN, WIFI and WAN settings and troubleshooting user’s problem.
Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, AD and Layer 2/3 network devices.
Investigating, diagnosing and resolving all problems related to network. Cabling issues etc.
Installation, configuration and troubleshooting of Routers and switches.
Securing switch access, Port Security.
Splicing fibre optic cables and terminating with SC, LC and FC connectors. Review systems, routers, switches and application logs. Verify daily backup operations, ensuring all required file systems and system data are successfully backed up. Repair and recover from hardware or software failures. Hardware & IT Equipment Maintenance
Hardware installation and configuration.
Printer/Plotter/Photocopier/Scanner installation and configuration.
Installation, configuration and maintenance of network / IP based CCTV and attendance.
Peripherals installation and management.
Responsible for the maintenance and upkeep of PC equipment - including desktop and notebook computers, printer, photocopiers, plotters and scanners.
Preventive maintenance of all IT related equipment’s
Responsible for telephony and AV equipment. Helpdesk / End-user Support
To respond to executive and staff issues related to the proper function of their PCs, laptops and other devices
To provide all tiers of support, from telephone to remote access to desk-side.
To respond to critical events (PC or LAN failure) on an on-call basis.
Assist with Teleconferencing and Video Conferencing set up, testing, maintenance and pack down.
Provided Support to Regional Offices & Branches
Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality.
Performed configuration testing of antivirus software in a networked environment.
Installed both computer hardware and software.
Accomplishments
Analysis of network-related problems and apply the most effective method to resolve the problem and
implements the solution; installs, maintains and troubleshoots the Local Area Network (LAN), Wide Area
Network (WAN).
Install and troubleshoots problems related to DSL modem and routers.
Identifies troubleshoots and resolves systems, software and network-related problems.
Installation, troubleshooting and maintenance of routers and switches.
Applying operating system updates, security patches, hotfixes and software updates.
Troubleshooting and solving networking issues, DNS and dynamic host configuration protocol
issues.
Installs and troubleshoots cabling. Infrastructure, including a wide variety of local area network
equipment.
Installation of system hardware device drivers like VGA cards, network interface cards.
Developed deployment architecture and implementation of Corporate Anti-Virus.
Installation and training of ERP.
Procurement of new hardware like servers, routers, switches, cables, printers, plotters, disc drives
and software like OS, Antivirus and making sure that the licenses are renewed on time.
Installation, Configuration and troubleshooting of Office Outlook to the web based e-mail client i.e. smart
mail and performing its backup.
Configuring and troubleshooting Wifi connectivity issues.
Making inventory of IT and network related devices and filing and documenting the same. Providing
training and technical support for users with varying levels of IT knowledge and competence for efficient
use of the system; working closely with other departments/organizations and collaborating with other IT
staff
Installing, supporting and maintaining system, switches, routers, server’s hardware and software.
Resolving issues related to Virtual local area network and spanning tree protocol.
Managing email, anti-spam and virus protection.
Analyse system logs, and take the necessary action.
Setting up user accounts, permissions, passwords, user profiles etc.
Outlook configuration and maintenance.
Configuring routers for wan connectivity.
Applying operating system updates, patches, and configuration changes.
Ensuring the most cost-effective and efficient use of the IT systems.
Analyzing and resolving faults, ranging from a major system crash to a forgotten password.
Ensure network infrastructure is up and running.
Working closely with other departments/organizations and collaborating with other IT staff.
Planning and implementing future IT developments.