Total Years of Experience: 14 Years, 0 Months
September 2016
To Present
IT Coordinator
Location :
United Arab Emirates
Highlights & Strengths:
•IT technical support for Windows environment and Application support.
•Onsite, Chat, Mail & Telephone support for end-users (L1 & L2).
•Request management, Incident Management and IT asset Management.
•Proficient and hands-on experience with ITSM tools like Ivanti, Turbotrack, Nexthink & ServiceNow etc.
•Demonstrated ability to timely respond to and resolve client tickets within the SLA & OLA.
•Excellent command in English communication. (BPO Language training acquired).
•Team player & multi-task oriented.
Always having a jovial relationship with clients.
Adhere to regulations as instructed by organizations.
•Have received multiple appreciations from DHA Director & CEO levels. (Dubai Health Authority).
Professional Accomplishments:
Inter-Tec Systems
•IT technical support for Windows environment and Application support.
•Onsite, Chat, Mail & Telephone support for end-users (L1 & L2).
•Request management, Incident Management and IT asset Management.
•Proficient and hands-on experience with ITSM tools like Ivanti, Turbotrack, Nexthink & ServiceNow etc.
•Demonstrated ability to timely respond to and resolve client tickets within the SLA & OLA.
•Excellent command in English communication. (BPO Language training acquired).
•Team player & multi-task oriented.
Always having a jovial relationship with clients.
Adhere to regulations as instructed by organizations.
•Have received multiple appreciations from DHA Director & CEO levels. (Dubai Health Authority).
Professional Accomplishments:
Inter-Tec Systems
April 2013
To August 2016
IT Coordinator
at HCL Info-Systems Ltd
Location :
United Arab Emirates
Help-desk/Technical Support and IT coordination for Major Gov. and Private sector clients.
•Troubleshooting PC, Laptop, network, backup, printers & software related issues.
•Incident Management, IT asset management and IT coordination.
•Preparation of MIS and SLA’s on Client requirement.
•Mail, Call, Telephone & Onsite support and coordination.
•Installing, upgrading& configuring new hardware, OS & patches etc.
•End-user IT support for windows environment.
•HCL ME tablet repair and software installation.
•Troubleshooting PC, Laptop, network, backup, printers & software related issues.
•Incident Management, IT asset management and IT coordination.
•Preparation of MIS and SLA’s on Client requirement.
•Mail, Call, Telephone & Onsite support and coordination.
•Installing, upgrading& configuring new hardware, OS & patches etc.
•End-user IT support for windows environment.
•HCL ME tablet repair and software installation.
June 2010
To January 2012
IT Support
at Elite Extrusion LLC
Location :
United Arab Emirates
PC, Laptop, network, backup, printers & software related issues.
•Voice support for users and customers as well
•Ensuring virus prevention and data protection
•Configuration and backup of mail systems (MS outlook, live mail & Outlook Express.
•Installing & configuring new hardware & software.
•Tuning system performance & security applications as well.
•Communicator & analyst of ERP between the vendors & users.
•Monitored the access of stored information in company databases
•Voice support for users and customers as well
•Ensuring virus prevention and data protection
•Configuration and backup of mail systems (MS outlook, live mail & Outlook Express.
•Installing & configuring new hardware & software.
•Tuning system performance & security applications as well.
•Communicator & analyst of ERP between the vendors & users.
•Monitored the access of stored information in company databases
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