Umer sharif

 I am currently supervising a team of 26 members and a facility comprising an area of 2000 square feet.
 Notwithstanding my job title of Delivery & Warehouse Supervisor, I am currently acting as de facto assistant manager of the warehouse and have brought substantial changes in existing systems and processes at all levels since I have joined.
 I have improved the overall structure of home delivery operations.
 I oversee logistical matters to ensure effect management of the delivery section and drivers and resolve any delivery issues.
 I am also responsible for supervising the picking, cross checking & leading teams.
 I focus on effectively communicating with my subordinate staff, motivate and encourage them to perform at their level best.
 My work further includes arranging and supervising deliveries of our products to our showrooms (replenishment, containers, online);
 Ensuring organization of floor plan for optimum process flow (ensuring that right labels and signage are in right places; reviewing storage capacity; supervising classification of inventory and compartmentalization of inventory with totes, bins and dividers; implementing a slotting strategy and an efficient receiving process);
 Training the warehouse team to minimize the operational errors;
 Investigating the discrepancy issues and fixing them in appropriate manner;
 Coordinate staff recruitment with the Senior Management; and
 Measuring and reporting the effectiveness of warehousing activities and employee’s performance.

 Fully managed a sales & Delivery team comprising of 14.
 Designed, developed and implemented the right coordination strategy to improve effectiveness of overall service to the customers.
 Recorded statistics, and prepared reports for the executive management to keep them apprised of the level of service provided to the customers, customers feedback, product marketability, issues and my recommendations.
 Directly communicated with customers, who were not satisfied with the team and addressed their complaints.
 Handled drivers and managed delivery issues.
 Administered training programs for new hires and existing staff to improve work quality.
 Motivated and encouraged staff through positive communication.
 Coordinated staff recruitment with Manager.
 Supervising performance of the branch, Sales and expenses.
 Motivate and encourage staff through positive communication.
 Ensure that there is sufficient stock of various products.
 Determine what products to shelf at various points in the store.
 Record statistics and prepare reports.

 Handled incoming customer calls using a variety of call centre technologies.
 Handled customer queries, complaints and concerns in a professional manner.
 Maintained Call Centre standards for customer service levels.
 Consistently delivered individual and team performance objectives.
 Monitored own progress against personal development plan.
 Operated IT applications to perform task.
 Forwarded customer technical issues to help desk.
 Reported to team leader on daily basis.

 Provided customer services by informing them of products and services.
 Handled customer queries, complaints and concerns in a professional manner.
 Met individual and company sales targets.
 Explained products value and capabilities to customers.
 Monitored own progress against personal development plan.
 Operated IT applications such as Internet, Intranet, emails, etc.
 Processed payment in terms of cash, debit and credit cards.
 Tallied cash with receipts at the end of shift and report to branch Manager.

 Provided customer services by informing them of products and services.
 Handled customer queries, complaints and concerns in a professional manner.
 Met individual and company sales targets.
 Explained products value and capabilities to customers.
 Monitored own progress against personal development plan.
 Operated IT applications such as Internet, Intranet, emails, etc.
 Processed payment in terms of cash, debit and credit cards.
 Tallied cash with receipts at the end of shift and report to branch Manager.