Assistant Restaurant Manager
Prime Food Group
Total years of experience :10 years, 8 Months
o Serve as a mentor for providing training and guidance to the staff to hone their multi-tasking and customer engagement skills for faster & enhanced service and work.
o Coordinating with the management team for the overall development and growth.
o Follow up all the checklists are being followed and store is maintained as per the HACCP standards. Ensure neat & clean outlet with arranged items as per FIFO.
o Daily briefing staffs regarding sales targets, achievements and assigning their task as per their stations.
o Discussing new plans and portfolio for the betterment of the company in monthly management meeting.
o Scheduling the staff as per operation needs and standards.
o Superintend back and front-end in-house operations with stringent quality control metrics. Implemented a leak proof packaging system for delivery leading to shrink in theft and wastage
o Spearhead the reduction in the labour cost by executing revamped staff scheduling & placement in adherence to the standards and requirements
o Lead to the achievement of highest sales crest and sustained it as well leveraging analytical thinking and swift actions; initiated car service to the customer causing 20% boost in the Sales. Ensure neat & clean outlet with arranged items as per FIFO
o Liaise with senior management for creating strategies to catalyse the business growth
o Retain positive relations with the customers by ensuring highest degree of satisfaction and rapport building; aimed at sculpting a firm and loyal customer base by releasing attractive regular schemes
o Train staff and assign task as per their ability and help in their performance growth
o Greeted customers along with checking reservations & leading them towards their tables
o Ascertained elevated customer experience in accordance with top-notch quality standards and service sequence; assisted teams in fulfilling guests’ needs
o Led the resolution of issues independently or by interfacing with the manager
o Escorted the guests with the reservation towards the respective seats
o Acted as an integral part of the team to provide world class customer service
o Ensured the comfort and positive ambience for the guests
o Built rapport with the customers and strategically upsell the items for the restaurant
Job Responsibilities:
• Working as an sales person for the organization.
• Identifying potential customers and presenting them the different automobile products that the company is dealing.
• Dealing with customers and process the remaining procedures after booking such as financing and so on.
• Preparing the daily actual sales report and visit to their place and presenting it to the sales manager.
• Completing sales target assigned during the month.
• Projecting the report maintained at the time of work to the team while in weekly meeting.
Job Responsibilities
• Use computers for various applications, such as database management or word processing.
• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
• Create, maintain, and enter information into databases.
.Attend customer calls and solve their product related issues and problems
Job Responsibilities:
• Greet persons entering establishment, determine nature and purpose of visit, and direct or ť them to specific destinations.
• Receive payment and record receipts for services.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Process and prepare memos, correspondence, travel vouchers, or other documents.