Admin Assistant
Dubai Health Authority
Total years of experience :6 years, 8 Months
Investigation Task
Providing Covid-19 guideline to patient as per Dubai Health Protocol
Entering data of positive patients in the software by calling each patient after the investigation.
Managing the investigation FAQ’s.
Calling every positive patient case assigned to my dashboard.
Arrange facility isolation who does not have place to isolate or who living in sharing.
Arranging transportation for the patients in coordination with RTA team.
Arranging medical appointment for patient if they needed.
Coordinating with bed management team if any major medical emergency.
Contact Tracing Task
Managing contact tracing of the people which were in direct contact with the affected people and arranging isolation for them.
Entering all data of close contact to Covid positive patient.
Providing close contact guideline as per Dubai Health Protocol.
Issuing 7 days close contact quarantine certificate, those who are close contact to covid-19 positive patient.
Inbound and CRM
Attending incoming call request for facility isolation.
Arranging medical appointment for covid-19 related only.
Providing hotel isolation as patient request for paid isolation.
Issuing clearance certificate/quarantine certificate those who finished home isolation.
Updating missing lab report in system, if lab report is missing in the patient medical record.
Guiding to book tele medicine appointment.
Updating missing information about patient in medical record.
Pipeline validation and updating.
Cold Calling for new prospect
Generating quote for client.
Regular follow up for submitted quotation for closing deals.
Follow up for existing channel partner to generates new opportunity & follow for existing opportunity.
Vendor management - interacting with vendor for special pricing & discount.
Closely working with vendor to close enterprise deals.
Deal registration & deal protection on vendor portal.
Crating sales report & submitting to management & respective vendors.
Channel management - continues follow up with channel partner for deal closure.
Assisting channel partners get sales trained on solution to generate more opportunity.
Interacting with direct customers to understand solution with help of pre-sales engineer and BDM.
Handling small minor technical query from partner/customer. Major escalate to Support team.
Help channel partners by providing fulfillment deals to maintain relation.
Providing price protection to partner to win deals with another competitive partner.
Processing of order for partner and customer.
Validating LPO from partners, and customer.
Preparing proforma invoice.
Follow up for licensing team, to deliver licenses on time to the partner.
Updating partner for unavoidable delays if any.
Coordinating with finance team to process the order to vendor.
Coordinating logistic team to procure hardware item to be deliver on time.
Coordinating with professional services team for implementation of solution in customer environment.
Coordinating with Pre-sales engineer for POC, demo, and Technical query if any.
Well versed with ERP Oracle NetSuite, reporting, creating quotation, gathering previous data & reports.
Book vehicles for initial sales enquiry, take vehicle into stock after sales is confirmed.
Request for PDI and necessary checkup for vehicle to service dept.
Collection of necessary documents for invoice.
Generation of invoice and prepare documents for invoiced vehicles.
Prepare sale letters and necessary documents of vehicles to be registered.
Arrange delivery to customers. (Mostly rent a Car companies request delivery to their office.)
Manage Fleet demo cars, & send demo cars on customer’s request.
Demo cars report to fleet manager twice in a month.
Delivery reports to fleet sales manager.
Car inventory report of fleet to Finance dept. twice in a month.
Manage complete export procedure of vehicles. (Arranging bill of entry, preparing custom exit documents & RTA police paper.)
Coordinate with warehouse for movement of vehicles.
Manage drivers (Document collection, registration of vehicle in RTA, and delivery)
Update the company Customer Relations Management (CRM) database for both customers and new prospects.
Ensure that records are correct and up to date.
Well versed with Vehicle management system.
Prospecting for potential clients by visiting offices, cold calling, and turn this into sales to achieve target.
Visiting new prospect for retail F-secure Antivirus.
Generating quote for partners and customers.
Processing of all order.
Coordination with finance and logistic team procure order.
Arranging delivery of licenses and IT hardware.
Channel Management & Enablement
Vendor Management
Pipeline validation and updating.
Looking after marketing activities and promoting product through campaign and offers etc.
Maintaining all data base of corporate, partner’s and retail client.
Co- coordinating to CEO on IT consultancy work for a Major Bank in UAE.
Arranging new solution launch in GITEX event.
Coordinating to manager to organizing road show event, gathering reseller for event.
Participation reseller meet and marketing event.
Organizing social media marketing like on Facebook, Email Marketing, and LinkedIn.
Coordinating to CEO General Awareness Event on IT security for School and colleges.
Expertise in managing Multi-Distribution products.
Renewal Sales Responsibility
Managing all assigned contract renewals, which includes working directly with customers and partners, to ensure timely and accurate execution.
Holding regular proactive meetings with key Partners in the Region in order to identify any risk to on-time renewals
Sending quote to all upcoming renewal customer prior to 3 to 2 months.
Regular Follow up with customer to close deal at earliest.
Handing small technical issues regarding renewal.
Arranging regular meetings with peers in Account Management, Partner Management and Customer Success team.
Identifying upsell/cross sell opportunities and/or potential risk
Masters in Marketing Management, Specialization: Marketing Indira Institute of Management, University of Pune, Maharashtra
Bachelors in Business Administration Specialization: Marketing Anjuman Institute Of Management Karnataka University Dharwad.
