IT Operation Assistant
World Food Program - Sudan
Total years of experience :8 years, 9 Months
Effectively managed team and resources and achieved 94 % of the target in the World Bank project.
Participate in Protective Safety Net (PSN) project as IT technical support for the registration team.
Acted as program and mission leader in food distribution in refugees Camps with high Challenges.
Successfully installed, operated, and maintained telecommunications system and equipment, server hardware and software, ensuring optimal operations in compliance with standards.
Supported the development of standard materials, such as training documentation and web content, to ensure staff had access to required information about IT services and products.
Supported SCOPE and Gather data, analyze, and produced compelling reports and dashboards to provide facts about implementations and informed strategic decisions on the
Programme.
Successfully provided first-line support for IT services and applications for Zain end users.
Trained newly hired employees over three months resulting to increase efficiency.
Maintained Active Directory by reviewing the devices registered in the system that do not exist as currently used devices, facilitating the inventory of the devices with the employees.
Participated in the new registration system launching by updating browsers, granting permission to users, and training them to use the new system.
Got an A degree in the semi-annual evaluation at the team level.
Achieved high performance in identifying, isolating, and resolving operational problems related to hardware, software, and user account (Active Directory Service).
- Installs and replaces computers and related peripheral devices.
- Identifies, isolates, and resolves operational problems related to user hardware and software.
- Assures that new equipment meets specifications called for by the business needs, and that proper hardware and software configuration for new equipment is received.
- Document and prioritize Help desk tickets, emails, calls and respond in a timely manner as per SLAs.
- Perform routine tasks that have been prepared, encapsulated and documented by 2nd-Line and 3rd-Line support.
- End-users scheduled and on-demand training on solutions, services, systems and applications provided by the IT.
- Installing and configuring computer networks and systems
- Identifying and solving any problems that arise with computer networks and systems
- Ensure network security and connectivity
- Keep up-to-date with the latest technology and security issues and required course attendance a few times a year
- Install and Configure Windows Servers 2003 2008 - 2012 - 2016
- Managing and operating an IT infrastructure to include Virtual Servers, Virtual Desktops (VDI), and physical Servers.
• Troubleshooting network problems
• Installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Support LANs, WANs, network segments, Internet.
• Installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Support LANs, WANs, network segments, Internet.
• Troubleshooting network problems.
