Procedures and Methods Consultant
Housing and Development Bank
Total years of experience :31 years, 2 Months
• Ensure that all policies and procedures are complying with all relevant Central Bank regulations, banking laws, AML and KYC regulations and internal policies and code of conduct in order to maintain sound legal position and mitigate any potential risks.
Demonstrates agility and responsiveness in both crisis and non-crisis situations related to policies and procedures.
• Conduct general and detailed Business Analyses for all banking products as prerequisites to produce policies and procedures manuals for Mobile/Internet Banking/Community banking, Retail and Corporate Banking, new banking products, Cash, Customers’ Accounts, Clean Collections and Clearing ATMs and Credit Cards, Remittances, Trade Finance in addition to Online and Mobile Banking environment
• Gathering all business requirements and assist business groups in preparing them.
• Conduct detailed Gap analyses and cost / Benefit Analysis.
• Testing all T24 system screens and functionalities and ascertain that these screens are capable to execute accurately and correctly all the bank operational procedures and transactions as prerequisites to produce reengineered policies and procedures manuals.
• Re-engineer all operational procedures with T24 core banking system.
• Recommend improvements to policies, processes and procedures and manages their implementation to ensure all relevant procedural / legislative requirements are fulfilled.
• Review the existing policies and procedures manuals of all departments against bank strategies approved by the board and develop model manuals of policies and procedures for each work process / department.
• Produce operational procedures strategy and assist the department staff in identifying and reporting any security control or compliance gaps in the IT, business and operational processes and making recommendations to improve the control environment in the organization.
• Ensure appropriate segregation of duties and that personnel are not assigned conflicting responsibilities.
• Create and build from scratch detailed (step by step) Business Process Workflow Charts for existing process for each task/function.
• Design and Produce Re-engineered Business Process Workflow Charts (Re-engineered Process Mapping) as prerequisites for controlling and mitigating Operational Process Risk and ensuring adequate and proper internal business processes in the bank and build-in control mechanisms.
• Review existing manual and automated systems documentation including policies, procedures, regulations, guidelines, technical manuals and related publications.
• Identify potential conflicts areas, monitor them carefully and independently.
• Carry out the directives of the board of directors regarding all policies and procedures including strategies.
• Review, design and Develop Policies and Procedures Manuals of all banking functions.
• Study the effectiveness of important system viz. operational control system, communication system and to recommend strengthening and corrective measures.
• Study and review the operation of the scheme of Delegation of Powers and recommend solution to improve and expedite decision-making process.
• Review the existing policies and procedures manuals of all departments and develop model manuals of policies and procedures for each work process / department.
• Conduct special studies at branches and Head Office with regard to work methods and business process work flow in order to rationalize them for improved efficiency.
• Review the various forms and submit recommendation for improvement.
• Keep abreast of information on innovation / advancements in system and procedures with a view to maintain the bank’s competitive edge in the market.
• Monitor the work of new systems and procedures introduced with a view to stabilize them.
• Review the work organization at branches and head office departments for rationalizing systems and procedures for eliminating delays, overlaps, redundancies and for information and control.
• Review the system of storage, retrieval and plan destruction of records.
• Provide consultations to develop and enhance the efficiency and the capabilities of Smart Correspondents Automated System and Smart Reports Tool owned by eSmartSoft.
• Participating in Gap Analysis, gathering and producing Business Requirements.
• Participate in preparing proposals for implementing Smart Correspondents Automated System in banks.
• Review the Smart Correspondent Systems and ascertain that there is reliable information that covers all significant activities.
• Analyze all operational transactions and review current business process, statements, policies, strategies, forms design, desk and / or internal or external instructions and end user procedures.
• Review existing manual and automated systems documentation including policies, procedures, regulations, guidelines, manuals and related publications.
• Consult with bank management and staff regarding current methods and procedures, business requirements, outstanding issues and projected business process and procedures and automated system enhancements.
• Revise and update existing processes to meet new operational needs.
• Recommend and implement as required initiatives to improve process productivity quality, risk control and cost.
• Design reports layout for producing automated reports through Smart Reports Tool.
• Design, create and provide Life and Power Point Presentation to Local and Foreign Banks for the banking Business Process and explain how to predefine the operational process into Smart Correspondents automated system owned by eSmartSoft
• Manage and supervise process re-engineering activities including the gathering of operational data, developing analysis, evaluation of issues and root causes and the identification of process improvements which result in operational improvements, cost-savings and process efficiencies. Additionally, promoting and assisting in the implementation of a Continuous Improvement.
• Assist the department staff in identifying and reporting any gaps or contradiction or duplication in business and operational processes and making recommendations to improve the control environment in the organization.
• Produce Operational procedures strategy.
• Analyze and review existing process against new strategy.
• Produce existing work flow charts and reengineered work flow charts.
• Find best practice and develop criteria and measures of process effectiveness.
• Revise and update existing processes to meet new operational needs.
• Evaluate jointly with business units proposals on alternative process, systems and other means of doing operational activities.
• Ensure that the overall processes pertaining to Policies & Procedures are conducted in an efficient and effective manner.
• Recommend and implement as required initiatives to improve process productivity quality and cost.
• Ensure appropriate segregation of duties and that personnel are not assigned conflicting responsibilities.
• Review existing manual including policies, procedures, regulations, guidelines, and related forms and reports.
• Ensure the existence of robust processes and procedures for the activities conducted by employees.
• Obtain management agreement to process changes and act as the repository of all approved processes and procedures and ensure their timely publication on the intranet subsequent to the same being approved.
• Produce processes and operations manuals and design new related forms or update existing ones.
• Coordinate development of policies and procedures activities with end-users departments' managements, policy and procedure writers and form analysts.
• Ensure availability, integrity and safekeeping of policies and procedures manuals and circulars in department archives.
• Document policies and procedures for overall operations and ensure timely update of these policies and procedures.
• Provide guidance and coaching to staff as required.
• Prepare and produce banking operations procedures and training strategies.
• Undertake and conduct general analyses and facts finding for each banking product and ensure that the overall processes pertaining to Policies & Procedures are conducted in an efficient and effective manner.
• Create and build from scratch detailed (step by step) work flow charts for existing process for each task as prerequisites for producing reengineered work flows.
• Revise and update existing processes to meet new operational needs.
• Creating and producing reengineered workflows as fundamentals for producing a developed banking operations procedures manuals and training materials.
• Analyze all operational transactions and review current business workflows, statements, policies, strategies, forms design, desk and / or internal or external instructions and end user procedures required for policies and procedures and training and preparation of new manuals and training courses.
• Implementing strategies and policies approved by the board of directors.
• Developing processes that identify, measure, monitor and control risks incurred by the bank.
• Maintaining an organizational structure approved by the board of directors that clearly assigns responsibility, authority and reporting relationships.
• Ensure appropriate segregation of duties and that personnel are not assigned conflicting responsibilities.
• Carry out the directives of the board of directors regarding all policies and procedures including strategies.
• Review existing processes and related documentation including policies, procedures, regulations, guidelines and related publications.
• Manage and supervise process re-engineering activities including the gathering of operational data, reviewing operational risks and control procedures, developing analysis, evaluation of issues and root causes and the identification of process improvements which result in operational improvements, cost-savings and process efficiencies. Additionally, promoting and assisting in the implementation of a Continuous Improvement.
• Document policies and/or procedures for overall bank operations and ensure timely update of the policies and procedures in case of change in specific policies and or procedures either on account of regulatory directives, management decisions or changes to / improvements in existing process flows.
• Ensure that all bank policies and procedures are developed to mitigate risks, augment the control environment and enhance process efficiency.
• Provide GAP analysis and recommendations for improving all operational manuals.
• Consult with bank management and staff regarding current methods and procedures, business requirements, outstanding issues and projected procedures and training manuals / automated system enhancements.
• Assist the bank Managers particularly, Credit and Operational Risk Manger, in the establishment of detailed Operational Risk policies and procedures to manage the various aspects of operational risk within the Bank.
• Recommend and implement as required initiatives to improve process productivity quality, risk control and cost.
• Ensure high standards of confidentiality, availability, integrity and safekeeping of policies and procedures manuals in department archives.
• Identify training needs to perform best practice of operational process.
• Coordinate course development, design and preparation with end user department management, policy and procedures writers, form analysts, system engineers and computer documentation.
• Prepare and deliver new training materials according to staff needs and management requirements. Identify performance problem and evaluate training.
I worked with Riyad Bank for 7 years in 3 different banking arias as follows:
• Systems integration project, Operational Business Process, Operations Analyst.
• Private Banking Management, Assistant Manager.
• Riyadh and Daman Trade Finance Central Units
Last Job title was Operations Analyst.
1- Operational Business Process Analyses
• Supervise process re-engineering activities including the gathering of operational data, developing analysis, evaluation of issues and root causes.
• Identification of process improvements
• Analyze banking business operations, including inputs, outputs and manual /automated process, business system requirements, work flow analyses, process re-engineering recommendations.
• Review existing manual and automated systems documentation including policies, procedures.
• Analyze current and projected business workflows, drafting flowcharts, analyses of critical issues; policy statements, end-user procedures and forms design as required.
• Coordinate project development activities with end-user department management, policy and procedure writers, form analysts, systems engineers and computer documentation specialists.
• Ensure availability, integrity and safekeeping of policies and procedures manuals.
• Produce fact findings reports, Task List, Tasks Time Table.
• Conduct and manage sessions pertaining to analysis.
2- Private Banking
• Develop and maintain customer relationship and provide professional financial solutions in areas of lending and trade financing.
• Provide specialist financial advice and support to clients under portfolio and strategically important clients.
• Identify and establish new relationships, consistent with the bank's objectives.
• Remain abreast of the market, industry, competition and regulatory developments to contribute to the enhancement of the businesses' products and services.
• Lead a high performance team and ensure adequate staff training and development is carried out.
• Coordinate and manage the service operational and transnational aspects of Private Banking
• Manage the Customer Information System for Private Banking clients to produce consolidated statements, generate client reports and develop complete client profiles.
• Monitor account and relationship officers’ goals and objectives, results and profitability.
• Maintain Client database of all accounts to facilitate ongoing analysis and program development.
• Coordinate problem solving and client servicing activities
• Assist in the preparation and distribution of numerous client communications materials
• Act as the coordination point for all Private Banking information needs
• Coordinate the daily activities of private banking
3- Trade Finance
• Trade Finance products encompassing:
Import letters of Credit, All Types, Local and International.
Export Letters of Credit, All Types, Local and International.
Documentary Collections, Inward and Outward.
Letters of Guarantee, Inward and Outward, All Types, Local and International.
Stand by L/C's,
Shipping Guarantees.
• Perform professionally all transactions related to trade finance products such as issuance, amendment, advising, reimbursement, adding confirmation, checking, scrutinizing and negotiation of shipping documents, settlement, etc.
• Perform spot and forward deals through bank's dealing room.
• Preparing all trade finance reports, statements and accounting entries and bookkeeping
• Proficient experience with International Chamber of Commerce Publications related to trade finance products.
• Maintain strong relationship with shipping agencies.
• Exceptional knowledge of governmental regulations (SAMA, Ministry of Economy, Ministry of Health, Ministry of Agriculture, Ministry of Industry, etc)
• Strong knowledge of internal and external markets
• Excellent knowledge of free zones regulations.
Overall supervision of all banking operational transactions related to Main Branch and Central Trade Finance Unit encompassing:
• Trade Finance, including:
Import letters of Credit, All Types, Local and International.
Export Letters of Credit, All Types, Local and International.
Documentary Collections, Inward and Outward.
Letters of Guarantee, Inward and Outward, All Types, Local and International.
Stand by L/C's,
Shipping Guarantees.
• Perform professionally all transactions related to trade finance products such as issuance, amendment, advising, reimbursement, adding confirmation, checking, scrutinizing and negotiation of shipping documents, settlement, etc.
• Perform spot and forward deals through bank's dealing room.
• Preparing all trade finance reports, statements and accounting entries and bookkeeping
• Proficient experience with International Chamber of Commerce Publications related to trade finance products.
• Maintain strong relationship with shipping agencies.
• Exceptional knowledge of governmental regulations (Central bank of Egypt, Ministry of Economy, Ministry of Health, Ministry of agriculture, Ministry of Industry, etc)
• Strong knowledge of internal and external markets
• Excellent knowledge of free zones regulations.
• Credit, Loans and Collaterals.
• Time Deposits, Saving, Call and Current Accounts.
• Clean Bills for Collection (Inward & Outward),
• Clearing (Inward & Outward).
• Remittances (Inward & Outward).
• Credit Cards.
• ATM and Points of sale
• Travelers Checks.
• Accounting
• Foreign Exchange Control
• Treasury Operations
• Equity Investment and Mutual Funds
• Teller's Transactions
• Cash Management and Cash Export.
• Bachelor of Commerce, Helwan University, Faculty of Commerce and Business Administration, Major: Foreign Trade, 1978. Grade : Good, 74.5 %