Ushus Bernard

- Talent Development - Designing and implementing talent development programs and initiatives to enhance the skills and capabilities of employees.

- Succession Planning - Responsible for identifying high-potential employees and creating plans to develop them for future leadership positions within the organization.

- Collaboration - Working closely with hiring managers, department heads, and senior leadership to understand talent needs, align talent strategies with organizational goals, and provide effective solutions.

- Employee Engagement - Administering initiatives to foster a positive work environment and actively engaging employees to increase job satisfaction and retention rates.

- Relationship Management - Building and maintaining relationships with candidates, hiring managers, external recruitment agencies, vendors and stakeholders to ensure effective communication and a positive candidate experience throughout the recruitment process.

- Reporting & Analysis - Generating recruitment metrics and reports to provide insights on recruitment activities. Using data to measure the effectiveness of recruitment strategies and make data-driven decisions.

- Developed a robust succession planning process to identify high-potential employees and ensure a seamless transition for key roles within the organization.

- Recognized for achieving a high-quality and diverse talent pool for the organization by implementing effective sourcing strategies, conducting well-structured interviews, and selecting top talent.

- Enhanced the company's employer brand through effective talent management initiatives, resulting in increased brand recognition, positive employee experiences, and a stronger talent pipeline.

- Sourced candidates for various roles in the organization and trained new hires as per the requirements under a very short span before launching a new business within the company.

- Team - Built and managed a team of 13 incredible L&D specialists from North and South India.

- Training - Successfully handled all training and delivery related activities in the organization, content development and strategic training. Prepared the L&D specialists to deliver these training modules across all departments. Developed interactive learning strategies for the delivery personnels and set a benchmark they must achieve to attain excellent customer satisfaction experience.

- Organizational Development - Identified inter-departmental training needs, liaised with all the managers, and bridged any training gaps. Evaluated the organizational training needs and developed various training plans to help the employees make the most of learning opportunities.

- Change Management - Facilitated change, managing resistance from employees and ensured smooth transition whenever required.

- Conflict Resolution - effectively managed and resolved conflicts within the department as well as inter-departments for maintaining positive relationships and achieving successful outcomes.

- Senior Trainer - Mentored the new trainers in the team, coached subject matter experts, successfully completed cross-culture training programs, voice & accent training, business communication skills and soft skills training.

- Project EduEgypt - I was invited to be part of project EduEgypt in 2008, a new initiation by the Government of Egypt to prepare the young applicants from Egypt in setting up a customer service base for Etisalat - their official telecom service provider. The 3-month Train the Trainer program resulted in a 100% success rate with 17 trainers clearing their assessments and securing the Trainer’s certificate under my lead.

- Barclays Bank - Trained the employees of Barclays Bank, in the Philippines in 2008. The training included accent neutralization, negotiation skills, business writing and effective speaking skills, customer service and cross-culture.