Branch Operations Manager
Bank Alfalah
Total des années d'expérience :11 years, 10 Mois
Maintained friendly and professional customer interactions.
Trained employees on proper procedures and strategies to improve productivity.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
Supervise and Authorize Financial/ Non-Financial Transactions.
Responsible for Funds & Cash Management and Monthly Reporting.
Ensure strict compliance of laid down procedures e.g. AML & KYC policy.
Ensure no exceptions are allowed by compromising on basic controls and compliance policy.
Ensure strict adherence to State Bank of Pakistan prudential regulations relating to operational activities.
Supervise and provide professional guidance to the following departments
Cash and clearing.
Account Opening / Closing.
Local Remittances.
Branch Administration and Accounts
1)Supervise and provide professional guidance to the following departments.
o Cash and Clearing.
o Account Opening / Closing.
o Local Remittances.
o Branch Administration and Accounts
2)Maintained internal and external relationships with management, customers and staff, ensuring the best customer service and project deliverable are meeting and exceeding customer expectations.
3)Supervise and Authorize Financial/Non Financial Transactions
4)Responsible for Funds & Cash Management and Monthly Reporting.
5)Balanced GL and Accounting Heads
6)Ensure strict compliance of laid down procedures e.g. AML & KYC policy.
Customers’ Relationship Management.
Prospective Customers’ Account Opening.
Dealing with Outward & Inward Clearing.
Dealing Local Currency Remittances.
Inter branch Online Transfers.
Intra-branch Transfers.
Foreign Remittances(Money Gram)
Implementation of operational procedures.
Implementation of all SBP Prudential regulations.
Support Customer Services /maintain quality services.
Timely Reporting of all Required Documents.
Bachelor in Commerce