Usmanul Irfan

Achieved and exceeded monthly and quarterly sales targets,
contributing significantly to company revenue.
Advised customers on best available loan products and credit
options. Submitted credit and loan applications
to underwriters for
verification and recommendations.
Negotited terms with both new and existing customers, setting
credit limits and payment plans
Provided exceptional after-sales support, addressing any queries or
concerns
promptly to maintain trust
Analysed customer financial statements and credit data to assess
creditworthiness for loan approvals.
Performed daily maintenance of loan applicant database.
~ Educated customers about conditions
of credit and loans, fepayment
requirements and loan periods.
Streamlined sales processes by introducing innovative sales
techniques and tools.
Prepared detailed reports on sales activities
and performance
metrics for management review.
Managed
a portfolio of loans, monitoring compliance with terms and
identifying risk factors.
Reviewed legal documents related to credit,
loan agreements, to ensure compliance. such as contracts and

Difect shop management at Fitwell to Wear, focusing on sales
optimization ad operational excellence.
+ Resolved customer queries using active listening and problem:
solving skills.
Assisted customers in selecting products that bes fit ther personal
needs and preferences.
Shared new products and promotions with customer to encourage:
sales.
Kept shelves neat, clean and organised through visual
merchandising
Worked flexibly across multiple customer access points.
+ Managed stock levels on the shop floor, regularly updating displays.
to maximise visual appeal
+ Met sales targets through proactive promotion and excellent
+ Replenished items and organised displays to keep stock looking
professional
+ Maintained
a tidy and organised retail space, ens
shopping experience
Handled customer returns, refunds and exchanges at customer
Service desk
+ Maintained an organised and clean sales area, adhering
to health
and safety guidelines.
ing a pleasant

. Processed sales transactions accurately, handling cash and card
payments with attention to detail.
Delivered exceptional service by understanding customer needs and
exceeding expectations.
Vorked flexibly across multiple customer access points
Managed stock levels on the shop floor, regularly updating displays
ual appeal.
Met sales tar through proactive promotion and excellent
customer se
Replenished items
and organised displays
to keep stock looking
ofessional.
Maintained
a tidy and organised retail space, ensuring a pleasant
. Handled customer returns, refunds and exchanges a customer
service desk
+ Maintained
an organised and clean sales area, adhering to health
and safety guidelines.
. Processed sales transactions accurately, handing cash and card
ayments with attention to detail
Delivered exceptional sevice by understanding customer needs and
exceeding expectations.
Handled customer complaints With professionalism, workin
towards fair and swift resolutions.
Collaborated with team members to achieve targets and contribute
10.8 positive working environment
Resolved customer iss: empathy and efficienc
negative experiences into positive outcomes.
«Took totals. oducts and updated inventory records with new
Norked checkout and floor sales during peak seasonal trade
eriods