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Uzma Soudagar, Executive - Sales Operations & MIS

Uzma Soudagar

Executive - Sales Operations & MIS·Sobha Realty

United Arab Emirates

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 8 years, 2 months

Executive - Sales Operations & MIS

July 2025 - Present

Sobha Realty

Dubai, United Arab Emirates

July 2025 - Present

• Sales Operations & CRM Management: Directed day-to-day sales operations for real estate projects,
supporting sales teams, ensuring 100% SLA/TAT adherence across bookings, documentation, cancellations,
and refunds, while managing CRM/Salesforce activities including lead tracking, booking updates, pipeline
monitoring, and maintaining high data accuracy for reporting and audits.
• Cancellation & Refund Processing: Handled high-volume cancellation and refund cases, coordinating with
Sales, Finance, and Legal teams for approvals, indemnity documentation, audit compliance, and timely
refund processing.
• MIS & Reporting: Prepared and delivered daily, weekly, and monthly MIS reports covering sales
performance, ageing, pendency, revenue tracking, and operational efficiency for senior management.
• Process Optimization: Supported initiatives to reduce turnaround time, improve data accuracy, and enhance
overall sales operations efficiency.
Company industry:
Real Estate

Executive – Sales Operations & MIS

July 2025 - Present

Sobha Realty

Dubai, United Arab Emirates

July 2025 - Present

• Sales Operations & CRM: Manage day-to-day sales operations for real estate projects, maintaining 100%
SLA/TAT adherence across bookings, documentation, cancellations, and refunds while running Salesforce
activities including lead tracking, booking updates, and pipeline monitoring.
• Cancellation & Refund Processing: Handle high-volume cancellation and refund cases end to end,
coordinating with Sales, Finance, and Legal on approvals, indemnity documentation, audit compliance,
and timely refunds.
• MIS & Reporting: Produce daily, weekly, and monthly MIS reports on sales performance, ageing,
pendency, and revenue tracking for senior management.
• Process Optimization: Drive initiatives that reduce turnaround time and improve data accuracy across
the sales-operations workflow.
Company industry:
Real Estate

Sales Support And Customer Service Executive

March 2022 - Present

Hp - India

Bengaluru, India

March 2022 - Present

• Proven track record in supporting sales teams to achieve and exceed targets through strategic planning, process optimization.
• Proficient in analysing sales data to identify trends, opportunities, and potential challenges.
• CRM Expertise: Hands-on experience with leading Customer Relationship Management (CRM) platforms.
• Leveraging technology to enhance sales processes, track customer interactions, and drive sales performance.
• End to End knowledge of “Offer to Order” for the E-commerce platform.
• End to End SLA and Quality maintenance with 100% TAT.
• Handling top priority and sensitive clients who provides a large amount of business to the company.
• Responsible for cataloguing and maintaining accurate product information for HP products.
• Working experience with Customer Catalogues/ Portal creations in HP tools like OCC, CMC, Eclipse tool and checking the flow of them in B2B portal
Company industry:
Internet & E-commerce
Job role:
Sales

Sales Operations

January 2024 - January 2025

Danube Group

Dubai, United Arab Emirates

January 2024 - January 2025

Regional Operations: Directed daily sales operations across the UAE, Oman, Qatar, and Bahrain,
supporting a team of 12 salespeople and managing 1, 000+ products.
• Account & Collections: Monitored 200+ overdue accounts using SAP, Orion, and Microsoft Dynamics,
consistently meeting monthly collection and ageing targets.
• Budget & Pricing: Coordinated with Finance and Procurement on budget planning, pricing strategies,
quotations, and proposals to support regional business development.
• MIS Reporting: Compiled and presented weekly sales MIS to the Sales Director, covering revenue, YTD
performance, and proposal pipeline.
Company industry:
Retail & Wholesale
Job role:
Sales

Senior Associate Sales Support Management (Global Catalog Operations)

January 2022 - January 2024

Hewlett Packard Inc.

Bengaluru, India •Hybrid

January 2022 - January 2024

• E-Commerce Platforms: Familiar with popular e-commerce platforms or software (e.g., IBM, Oracle, Eclipse), Ability
to navigate and use these systems effectively.
• Account Management: Serviced 40+ global accounts including Acciona USA, NDNA, Imperial, and
Thales, maintaining high quality and accuracy.
• Product Knowledge: Understanding of the products or services offered by the e-commerce platform, enabling to
provide accurate information to customers.
• Inventory & Order Management: Oversaw inventory levels, stock tracking, product listing updates, and order
processing to ensure timely delivery and customer satisfaction.
• Quality Assurance & CRM Systems: Ensured quality compliance, minimized errors, and optimized CRM/order
management systems for efficient operations.
Company industry:
IT Services

Senior Associate – Sales Support Management

January 2020 - January 2024

Hewlett Packard Inc.

Bengaluru, India •Hybrid

January 2020 - January 2024

(Global Catalog Operations)
• Account Management: Serviced 40+ global accounts including Acciona USA, NDNA, Imperial, and Thales,
maintaining high quality and accuracy across catalog operations.
• Inventory & Order Management: Oversaw inventory levels, stock tracking, product-listing updates, and
order processing to ensure timely delivery and customer satisfaction.
• Platforms & Tools: Operated e-commerce and catalog systems (IBM, Oracle, Eclipse) to maintain
accurate product information and resolve customer queries.
• Quality Assurance: Selected for a newly formed QC team auditing live requests at random to verify back
office accuracy and uphold quality standards; optimized CRM and order-management systems to
minimize errors.
• Pricing & Market Analysis: Analyzed market trends and competitor activity to support pricing sheets,
quotes, proposals, and term sheets.
Company industry:
IT Services

Freelancer

November 2020 - February 2022

Mats Institute of Hotel Management

Belgaum, India

November 2020 - February 2022

Worked as aviation trainer
•Displayed exemplary grooming and customer service skills.
•Tailored each lesson to the specific need of the student.
•Kept classes on schedule by managing deadlines and adjusting workflows
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Customer Service Executive

May 2018 - October 2020

Spicejet Pvt Ltd

Hubli, India

May 2018 - October 2020

Worked as a trainee for the first 6 months and then moved on to
a permanent role.
Underwent professional training with experts to be well equipped
with the necessary skillset.
Assisted customers promptly and politely in person.
Successfully handled aggravated customers with patience and
resolved their issues under various circumstances, especially
during the pandemic.
Company industry:
Airlines
Job role:
Hospitality and Tourism

Trainer

October 2018 - November 2018

Skyward Institute of Aviation and Hotel Management

Hubli, India

October 2018 - November 2018

Worked as a trainer for a month where I handled batches of freshers.
Was able to deliver quality training as per the industry standards and
was recommended by multiple students to other institutes as well.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Karnataka University

June 2018

June 2018

Bachelor's degree, Business Administration And Commerce

India

GPA (percentage): 72%

GPA (percentage): 72%

Bachelors of commerce JSS SMI

JSS SMI UG & PG Studies, Karnataka University

May 2018

May 2018

Bachelor's degree, Commerce

India

Karnataka University

May 2018

May 2018

Bachelor's degree, Commerce

India

Studies, Karnataka University

May 2018

May 2018

Bachelor's degree, Business Administration And Commerce

India

Skills

Systems Analyst Databases
Expert
Systems Analyst Databases
Expert
Data Analysis
Expert
Data Analysis
Expert
B2B eCommerce
Expert
B2B eCommerce
Expert
Customer Support
Expert
Customer Support
Expert
Catalog Management
Expert
Catalog Management
Expert
CUSTOMER SERVICE SKILLS
Expert
CUSTOMER SERVICE SKILLS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
TRAINING
Expert
TRAINING
Expert
B2B
Beginner
B2B
Beginner
BUSINESS OPERATIONS
Beginner
BUSINESS OPERATIONS
Beginner
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
DIRECT MARKETING
Beginner
DIRECT MARKETING
Beginner
DRIVING
Beginner
DRIVING
Beginner
HEWLETT PACKARD
Beginner
HEWLETT PACKARD
Beginner
sql
Expert
sql
Expert
power bi
Expert
power bi
Expert
advanced excel
Expert
advanced excel
Expert
data analyst
Expert
data analyst
Expert
ANALYTICS
Intermediate
ANALYTICS
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
FINANCIAL STATEMENTS
Intermediate
FINANCIAL STATEMENTS
Intermediate
Administration
Expert
Administration
Expert
operations
Expert
operations
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Operation
Expert
Operation
Expert
Project Management
Expert
Project Management
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
BOOKING SALES
Intermediate
BOOKING SALES
Intermediate
DATA PIPELINE MANAGEMENT
Intermediate
DATA PIPELINE MANAGEMENT
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MICROSOFT DYNAMICS
Intermediate
MICROSOFT DYNAMICS
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
SOLARWINDS
Intermediate
SOLARWINDS
Intermediate

Languages

English

Expert

Hindi

Native Speaker

Kannada

Native Speaker

Training and Certifications

Training
data analytics live project
trainity
Jan 2023
Airport handling
spicejet academy
Aug 2018

Hobbies and interests

Dance