SYSTEM ANALYST L2
Thought Focus Technologies Pvt. Ltd.
Total years of experience :5 years, 0 Months
• Support Engineers for troubleshooting desktop and applications issue.
• Managing Exchange Management Console. Enabling and disabling the email and Creating distribution lists and mailbox
• Providing access to different resources and applications to the user after getting proper approval within SLA
• Resetting Network passwords, unlocking of accounts, resetting of the passwords and enabling accounts if required. Access of different resources with Active Directory.
• Running regular virus scan on servers to avoid any infiltration.
• Creating Policies for Web filter and Email Filter.
• Administration of Iron Port. Working on Citrix Xen-app Server.
• Administration of Virtual Machines through V Sphere and Xen Director.
• Worked on Total Defense Web Filter.
• Troubleshooting MS Lync 2013.
• Conducting regular system updates in the domain.
• Performing role of Account Admin involves creating, modifying & disabling Active Directory User(s), Group(s) & Home/Shared folder(s) based on service request tickets
• Troubleshooting Hardware, software and Networking related problems within the defined SLA.
• Troubleshooting of Windows 7, Windows 10.
• Worked on Print Servers and managing the virtual print queue for users.
• Working on issues related with LAN, MPLS, Switch, Wi-Fi for COE and escalate issues to Network team/ISP if required.
• Installing and troubleshooting of a variety of Software’s like MS Office, PageMaker, Photoshop, Antivirus, Visual Studio 6.0, SPSS, etc.
• Installing & configuring different Windows based Application Software.
• Run Various reports on Service Now and provide details to higher management.
• Responsible for maintaining inventory. Contact various vendors if required to take quote and coordinate with Finance team while buying IT equipment’s for COE.
• Vendor Management.
• Provisioning and maintaining of voice mail on Avaya messaging administration.
• Work with Audit team to Audit tasks and procedures related to IT.
• Managing Virtual Machines and troubleshooting Virtual machines
• Troubleshooting of Cisco Any connect VPN.
• Managing mailboxes backup using Symantec Enterprise Vault.
• DNS servers-Configuration of Forward lookup zones and Reverse look up zones.
• Updating the AV Software on each machine through AV Server on a regular basis.
• Single Point of Contact for multiple short term projects and training in project.
• Troubleshooting of Mobile Iron.
• Providing training & support to new team members
• Troubleshooting of Cisco Unified Meeting Place.
• Troubleshooting through Cisco Call Manager
• Troubleshooting through Cisco Unity Voice.
• Coordinated with user for problem recognition, logs, research, isolation, resolution & CSAT.
• Troubleshooting of MS Exchange.
• Troubleshooting of MAC related queries.
• Provide access to users on different Shared paths and Shared drives.
• Checking and updating McAfee policies for different users through AV Server.
• Mobile iron and Duo admin. Applications are used to provide remote login on machine and mail management on phones.
• Creating the GPOs for different OUs.
• Worked on MSRA.
• Administration of VC’s on Life-size.
• SPOC for COE for technology/process rollout.
• Worked as Incident Manager for more than 3 years.
• Manage day to day affairs like User ID Creation, Configuring MS Outlook, Password reset, Mail backup issues, Account lockout issues etc.
• Worked on WebEx platform.
• Troubleshooting of RSA Admin Dashboard.
• Troubleshooting of McAfee EPE.
• Troubleshooting of Cisco Any Connect VPN Client.
• Troubleshooting Secure Doc.
• Deploying software & patches to the domain machines through Altiris.
• SCCM (Software Centre Configuration Management) Administration.
• Worked on Blackberry Enterprise Server.
• Worked on HPSM.
• Patch Management through Altris Server.
• Worked on MS 2003, MS 2008 and MS 2008 R2.
• Support Engineers for troubleshooting desktop and applications issue.
• Managing Exchange Management Console. Enabling and disabling the email and Creating distribution lists and mailbox
• Providing access to different resources and applications to the user after getting proper approval within SLA
• Resetting Network passwords, unlocking of accounts, resetting of the passwords and enabling accounts if required. Access of different resources with Active Directory.
• Running regular virus scan on servers to avoid any infiltration.
• Creating Policies for Web filter and Email Filter.
• Administration of Iron Port. Working on Citrix Xen-app Server.
• Administration of Virtual Machines through V Sphere and Xen Director.
• Worked on Total Defense Web Filter.
• Troubleshooting MS Lync 2013.
• Conducting regular system updates in the domain.
• Prioritization, request fulfillment and subsequent closure of same diagnosed and resolved problems related to hardware/software/networks.
• Coordinated with user for problem recognition, logs, research, isolation, resolution & CSAT.
• Virtual Machine Management through Hyper-V (MS 2008 R2).
• VPN Troubleshooting.
• Good Application Support.
• MS Exchange 2010 L2 Support.
• Installation, configuration, administration of Server, Desktops and Laptops.
• Explicitly working on ITSM.
• Create, Modify & Delete Active Directory User(s), Group(s) & Home/Shared folder(s) based on service request tickets.
• Configuring and Troubleshooting of Computer Hardware, Printers, Network Printers, network and internet problems.
• DHCP -configuration of Scopes and super scopes. Address reservations.
• DNS servers-Configuration of Forward lookup zones and reverse look up zones.
• Installing & configuring different Windows based Application Software.
• Diagnose and troubleshoot hardware, software, printer problems.
• Review the performance reports with the client SME’s on a weekly basis. Single Point of Contact for multiple short term projects and training.
• Extensive experience in IT Desktop support, Asset management, Vendor management, e-Waste activity and Service Desk operations.Managing incident queue and generating weekly reports related to it.
• Providing training & support to new team members. Office 365 Administration throughout the domain.
• Administration of Cisco HCS.
• Deploying MS Office 2016 in different Client Machines.
• Creating GPOs for users according to the desired situation.
• Troubleshoot all hardware and software related issues.
• Working on Citrix Xen-app Server.
• Troubleshooting of Shared Drive issues.
• Troubleshooting of VPN.
• Troubleshooting of Cisco Unified Meeting Place.
• Troubleshooting through Cisco Call Manager.
• Working on Cisco Unity Voice.
• Troubleshooting of MAC related queries.
• Worked on WebEx platform.
• Worked on HPSM.
• Troubleshooting of MS Outlook.
• First Level troubleshooting on MS Lync.
• Troubleshooting Cisco Jabber.
• Worked on Active Directory.
• Worked on MS 2003, MS 2008 and MS 2008 R2.
• First level troubleshooting of MS Exchange.
• Troubleshooting Office 2010.
• Manage day to day affairs like User ID Creation, Configuring MS Outlook. Password reset, Mail backup issues, Account lockout issues etc.
• Provide end user application and operating system support.
• Updating the AV Software on each server on a regular basis.
• Installation, configuration, administration of Desktops / Laptops.
• Configuring and Troubleshooting of Computer Hardware, Printers, Network Printers, network and internet problems.
• Installing and troubleshooting of a variety of Software’s like MS Office, PageMaker, Photoshop, Antivirus, Visual Studio 6.0, SPSS, etc.
• Worked on Blackberry Enterprise Server.
• Worked on HPSM.
• Worked on Active Directory.
• Responsible for ASA firewall OS update.
• ACL Configuration.
• Troubleshooting of McAfee EPE.
• Worked on RSA Admin Dashboard.
• New hire Orientation and setup.
• Worked on ITIL Framework.