Partner Management - Partner Relationship Manager
Groupon Middle East
Total years of experience :6 years, 0 Months
1. Groupon Middle East (Currently Working) Since 24 Nov 2011
Partner Management - Partner Relationship Manager
Achievements:
Structured the Ministry of Health (MOH) process and achieve the target of 4 MOH deals going live every week.
Adapted to the new Preview tool launched and trained the whole Partner Management team.
WER Local Refunds and CPU weekly meeting (including Travel) on international call to review of CPU & Refunds, overall per country, then by partner, overall update on initiative outline the prior week.
Job Description:
Act as the partners’ first aftersales point of contact; provide full after sales support to partners.
Resolve any partner issues or queries in liaison with the internal departments.
Build strong partner relationships; initiate periodic calls and site visits to partners to build rapport and ensure that partners are happy with the overall experience
Providing partner with all feature deal sales and redemption reports.
Preparing report and presentation on deal sales trend.
Ensure that partner activity is always communicated to the sales person.
Develop initiatives to improve overall partner satisfaction with services.
Major clients handled: Rotana Group of Hotels, London Fish and Chip, Yas Marina Circuit, Options by Sanjeev Kapoor, Sheraton Dubai MOE & Dubai Creek, Dubai Autodrome, etc.
Finance Department - Account Assistant
Handling daily payment of the partners.
Preparing payment & redemption summary for the partners.
SOA prepared for partner on monthly bases.
Handling payment & redemption queries of the partner.
Sanjeev Kapoor, Sheraton Dubai MOE & Dubai Creek, Dubai Autodrome, etc.
2. RAK Bank - Dubai Feb 2011 - Nov 2011
Cross sell - Cross Sell Associate
• Awarded for managing BAU activities efficiently during the absence of Line Manager in July 2011.
• Professional Support for the Channel Manager in building the Cross Sell Strategy for the channel.
• Motivational training programmers' conducted for the respective department team members with innovative and exciting rewards and recognition programs.
Job Description:
• Meeting Channel Partners regularly to ensure the development of crossell culture across the Unit.
• Active involvement in laying down the processes keeping in minds the preference and convenience of the respective business unit.
• Responsible for the operational activities of the overall cross sell conversion through cross sell channels
(Business Finance & Auto Loans)
• Preparing sales conversion reports from the MIS Data.
• Building business synergies between business units.
• Improve our Operations/Processes, reduce operational redundancies build on existing /identify synergies
• Maintain Healthy Inter-department relationships at all the time.
3. Synapse Marketing Consultancy Pvt. Ltd - Mumbai March 2010- Dec 2010
Sr. Executive - Client Servicing
• Retained accounts through the development of strong relationships with key decision makers and maintained an advantageous relationship between the agency and client.
Job Description:
• Responsible for client briefing.
• Providing end to end solutions for the brand.
• Responsible for inter department coordination.
• Responsible for billing growth and acquiring new business.
• Major clients handled: Piramal Healthcare, Jenburkt, Unichem, Gorgeous Skin Care & Ranbaxy.
4. HSBC - Dubai Aug 2008 - Feb 2010
• "Top Sales" performer for month of Jan 2009 in HSBC presented by the department of Regional Call
Centre.
• Cross selling all the banking products and services to the customers and creating leads on CRMS.
Job Description:
Corporate Banking - Customer Service Officer
• Providing information related to banking service to the customers, which includes phone banking,
internet banking and ATM services.
• First level service provided to the customer as against the request and complaints made by them.
• Forwarding request and complaints to other departments and follow-ups made and providing end to end
service to the customers.
Personal Banking - Telemarketing Officer
• Providing information related to banking products to the customers includes credit cards, loans,
accounts, overdraft etc.
• Cross selling all the banking products and services to the customers and creating leads on CRMS to meet the sales targets.
ACADAMIC QUALIFICATION
• Bachelor of Arts in Media and Communication, Manipal University, Dubai, in the year June 2008
• Master of Business Administration, Heriot-Watt University, Dubai, (Completion tentatively in June 2015)