Manager IT
Poclain Hydraulics Pvt Ltd
Total years of experience :16 years, 10 Months
Support of overall IT Infrastructure, responsible for:
• Developing and maintaining IT infrastructure to ensure business continuity with reasonable performance
• Organizing appropriate controls to ensure that company operates in complying with company policies and procedures
• Managing IT hardware and software assets and costs Managing relationship with end users and regional IT team Implement and support business applications,
• Providing first level support of business information systems Participating in implementation projects of business application Participating in business process improvement and change management Liaise with regional IT team to identify and implement solutions
• Developed and maintained IT infrastructure to ensure business continuity with reasonable performance in green field project.
• Organized appropriate controls to ensure that company operates in complying with company policies and procedures
• Manage local systems and network infrastructure in collaboration with the Group IT.
• Being responsible for implementing, maintaining, supporting, and improving local systems and network.
• Ensure the integrity and the high availability of the network infrastructure and local systems.
• Accountable for the IT Helpdesk Tickets & ITSM activities.
• Deliver the best services to the end-users, manage local projects, and deploy the Group security and Standards.
• oversees the perimeter of plant & Sales offices in India.
• Evaluates and recommends associated Infrastructure solutions based on business requirements and user needs.
• Manage all IT Processes associated with Technology.
• To manage and engage a large and diverse team and vendors
• Ability to manage the vendors and timelines
• Expertise in preparing forward looking, detailed and comprehensive SOW and contracts for multi model solutions including cloud, on premise etc.
• Based on the evolving digital enterprise architecture, implement plans to meet the new and changing requirements of running the business from a networking, telecommunications, hardware, and all other Infra Solution perspective.
• Participated in Enterprise level Digital Transformation Projects.
• Over 10+ years of experience in IT Asset Management, Project Management & Service Delivery Management.
• Ensuring application of & Compliance with the companys policies in administration of IT infrastructure.
• Pivotal in managing IT Service Delivery which includes IT Asset Life Cycle Management, IT Infrastructure Management, Team Management.
• Accountable for overseeing various functions related to IT infrastructure, Development, Server, storage, Networking, Asset Allocation, 24/7 IT service focal point.
• Serving as an ERP key user to handle various business-related activities.
• Responsible for Vendor Management, Procurement and support of all hardware, software, and network requirements.
• Managing installation and configuration of Routers, switches, and antivirus server.
• Maintains records and document setting, changes, processes, and procedure in line with ITIL standards.
• Serving as a single point of contact for ERP/Infra/Communication/AV/Network for the plant. Ensuring compliance of software and hardware licenses.
• Management of IBM Data storage servers and CISCO switches.
• Manage Service deliverable of the outsourced infrastructure vendor.
• Accountable for conducting User awareness sessions for various end users related to new systems and security.
• Accountable for preparing for preparing & maintaining IT budgets which includes both Capex & OpeX.
• Management of servers: File print, FTP, AD and Antivirus.
• Implementation of ERP in process and Windows Live Mail/MS Outlook/OE Email.
• Identify alternatives for optimizing computer resources.
First class