Valeria Jalba

• Oversaw daily spa operations, ensuring a seamless five-star guest experience
• Owned full P&L; managed budgets, inventory and cost ratios
• Recruited, scheduled and coached therapists and front-desk staff
• Grew revenue via targeted campaigns, upselling, cross-selling and loyalty programs
• Monitored KPIs (utilization, retail conversion) and refined strategy monthly
• Maintained 100% Dubai Municipality and DHA compliance
• Renegotiated suppliers, cutting product costs by 8%
• Promoted the brand at expos and secured new partnerships
• Increased revenue by 35% after menu redesign and upselling training; boosted repeat-visit rate by 25% after
loyalty relaunch and staff training

• Managed reception: greetings, calls, bookings, and payments (Fresha/Micros)
• Prepared daily cash and banking reports; handled shift handovers and petty cash
• Resolved guest inquiries and complaints; supported retail sales and targeted upselling
• Coordinated therapists schedules and room allocation to maximize utilization
• Maintained hygiene logs and documentation for Dubai Municipality & DHA compliance

• Ability to greet guests warmly, provide clear information, and handle questions or concerns with
professionalism and kindness
• A strong focus on making guests feel welcome, comfortable, and satisfied — always with a smile and positive
attitude.
• Capable of managing guest lists, coordinating seating or flow, and staying calm and efficient during busy
times.

• Technical knowledge - Understands ventilation systems and components.
• Sales strategy - Plans and executes effective sales tactics.
• Client management - Builds and maintains strong customer relationships.

• Skincare expertise - Knowledge of skin types and treatments.
• Attention to detail - Precision in procedures and aesthetics.
• Client communication - Clear, friendly interaction and advice.