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Aleksandra Arsenović, GUEST SERVI CE ASSO CIATE

Aleksandra Arsenović

GUEST SERVI CE ASSO CIATE·Oaza spa Fruska gora Novi Sad/remote

United Arab Emirates

Bachelor's degree, Business psychology

Work experience

Total years of experience: 10 years, 0 months

GUEST SERVI CE ASSO CIATE

June 2024 - Present

Oaza spa Fruska gora Novi Sad/remote

Novi Sad, Serbia

June 2024 - Present

responsible for guest journey,
from inquiry through self check-in and payment, ensuring a
smooth and positive guest experience
• Created engaging online promotional content to
enhance visibility and support guest communications
• Maintained accurate and up-to-date official guest
records in line with operational requirements
• Oversaw housekeeping standards, supply inventory,
and beverage stock to support consistent service
quality clear and checklists
Company industry:
Hospitality & Accomodation

esl instructor/psychologist

May 2019 - Present

ESL INSTRUCTOR

Beijing, China

May 2019 - Present

• Delivered one-on-one online English lessons to
foreign students, adapting instruction to individual
learning needs and communication styles
• training workshops for teachers, focusing on
strategies, and communication techniques
coaching approaches to support clients personal
growth and emotional well-being
Company industry:
Training & Education Center
Job role:
Teaching and Academics

GUEST RELATI ONS / RECEPTI ONIST

April 2022 - April 2023

OCEANIA CRUISES

Miami Beach, United States

April 2022 - April 2023

Provided guest relations support in a luxury
hospitality environment.
• Coordinated with multiple departments to ensure
smooth and memorable guest experiences.
• Gained practical knowledge of hotel standards, cross-
department teamwork, service excellence, and guest
satisfaction.
• Handled administrative tasks, reporting, and front-
office operations.
Company industry:
Hospitality & Accomodation

Psychologist Intern

January 2018 - January 2019

Play Centar,

Novi Sad, Serbia

January 2018 - January 2019

•
◦ Assisted with workshops and child psychological development programs.
•
◦ Prepared educational materials and managed communication with parents.
Company industry:
Other Healthcare Services

Administrative Assistant

January 2016 - October 2017

Titel Group,

Novi Sad, Serbia

January 2016 - October 2017

•
◦ Mediated between clients and technical departments for issue resolution.
•
◦ Maintained HR and client records, handled calls and email correspondence.
•
◦ Supported daily administrative and organizational duties.
Company industry:
Accounting

Education

Faculty of Law and Business Studies

May 2017

May 2017

Bachelor's degree, Business psychology

Serbia

I hold a Bachelor's degree in Business Psychology, where I gained comprehensive knowledge in both psychology and business. My studies focused on understanding group and organizational behavior, client psychology, and effective communication strategies. I learned how to analyze client needs, approach tasks with a psychological perspective, and create positive experiences for individuals and teams—skills directly applicable to guest relations and ensuring high-quality service.

Svetozar Miletić

May 2012

May 2012

High school or equivalent, Tourism And Hotel Management

Serbia

Skills

Administrative Skills
Expert
Administrative Skills
Expert
Hospitality
Expert
Hospitality
Expert
Teaching Skills
Expert
Teaching Skills
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Guest Relations
Expert
Guest Relations
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CROSS CULTURAL STUDIES
Intermediate
CROSS CULTURAL STUDIES
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
PSYCHODYNAMIC PSYCHOTHERAPY
Intermediate
PSYCHODYNAMIC PSYCHOTHERAPY
Intermediate
PSYCHOLOGICAL COUNSELING
Intermediate
PSYCHOLOGICAL COUNSELING
Intermediate
PSYCHOLOGY
Intermediate
PSYCHOLOGY
Intermediate
PSYCHOTHERAPY
Intermediate
PSYCHOTHERAPY
Intermediate
TEACHING ENGLISH AS A SECOND LANGUAGE
Intermediate
TEACHING ENGLISH AS A SECOND LANGUAGE
Intermediate
PROFESSIONAL IN HUMAN RESOURCES
Beginner
PROFESSIONAL IN HUMAN RESOURCES
Beginner
Administration
Expert
Administration
Expert
Microsoft Excel
Beginner
Microsoft Excel
Beginner
Receptionist
Intermediate
Receptionist
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Customer Service
Expert
Customer Service
Expert
Front Office
Intermediate
Front Office
Intermediate
Management
Beginner
Management
Beginner
Sales
Beginner
Sales
Beginner
Training
Intermediate
Training
Intermediate
Marketing
Beginner
Marketing
Beginner
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Guest Service
Expert
Guest Service
Expert
Hospitality
Expert
Hospitality
Expert

Languages

English
Beginner
Serbian
Native Speaker

Training and Certifications

Certifications
Driving license B (Active)
2024 – Online Professional Development Course: 'Learning Young Students – Short Course'
TEFL 120-hour Certificate in Teaching Young Learners
Training
Psychotherapy
AIPP
Sep 2025