Guest Service Officer
Hyatt Regency otel Dubai
Total years of experience :4 years, 8 Months
• Received "exemplary" and "exceeds an expectation" ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.
• Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.
• Commended for multitasking abilities; frequently assigned bigger responsibility especially in the absence of the team leader.
• Two years of practical experience working in customer care and front desk assistance
• Highly experienced in greeting and registering guests
• Demonstrated ability to review arrivals and departures for guest preferences
• Provide information to guests about hotel services and offers
• Respond and take action on guest complaints and problems
• Receive and acknowledge reservations and cancellations
• Greeted the visitors entering the premises
• Answered incoming calls to the reception
• Kept record of all clients that enter the facility
• Relayed information to customers and gave out passes
• Adherence to the department Emergency Procedures/safety Manual
• Proficient in communicating guest requests to proper departments and ensuring all guests problems are resolved
• Computer - MS Word, Excel, Outlook and Internet
• Responsible in answering phones, maintaining patient check-in and answering Questions.
• Responsible in schedules appointment, organizes the facility’s calendars.
• Responsible in locating and organizing patient’s records and handling prescription.
• Responsible for the direct care of patient.
• Responsible for the 15-bed unit for the patient care.
• Responsibilities include taking care of their stuff, bathing, changing their clothes etc.
• Keep the track of their reports, documents, discharge time and medication.
• Handles the patients and all their queries regarding their health problems.
• Take care of the reports and documents of the 15-bed unit.
• Keep track of patient’s medication and discharge documents.