Lead Analyst
Bank Of America
Total years of experience :20 years, 5 Months
Manage Wintel operations & Design and Build team. Team provides Windows and VMware support for the Windows Infrastructure in Retail Environment.
• Interact with stakeholders & support teams to understand the requirements and enhance the process procedures.
• Work in tangent with stakeholders while troubleshooting production outages and formulating action plans.
• Responsible for defining the IT service and working towards defined service level agreements.
• Architecting safer IT ecosystem by instituting Business Continuity planning / Disaster recovery as part of system delivery and controlling test execution of it at desired frequency
• Implementing operational procedures & ensuring secure and error-free operations
• Interacting with various vendors for procurement and solutions.
• Create dashboards and efficient monitoring reports.
• Manage multiple system interfaces with middleware and other back-office applications
• Creating efficient IT Application Delivery System by formalizing change management & its review process
• Ensuring that best practices and lessons learned are documented and shared appropriately across delivery teams and other functional units in the delivery center
• Provide SME support and acting as a mentor of the team working on technical/domain aspects.
• Effectively manage Stakeholders & Support Partners engagement
• Perform quality assurance and control quality for technical change at various levels
• Setting up off-shore developmental center & managing work transition.
• Implementation of governance routines for delivery of support across the portfolio
• Transitioning and supporting infrastructure in “Business As Usual” mode and ensuring high levels of stakeholder satisfaction
• Effectively communicate with Onshore partners and share best practices and bring the cross functional teams to a common work platform.
Installation, upgradation and maintenance of client systems.
Monitoring all the servers in Datacentre using Microsoft Operations Manager
Planning and implementation of all IT projects and ensured standards & deadlines are met
Planning and transitioning process from onshore by liaising with the Project management and operations team.