Tech Lead
Philips
Total years of experience :15 years, 0 Months
• Handled Lifestyle Entertainment and Lumileds & Automotive disentanglement projects.
• Worked on Philips Integrated Landscape interfacing with BCS.
• Worked on Internal Services Agreement & General Services Agreement Projects
• Acted as single point of contact for all BCS/EFR, C-BCS and SAPCON support activities/issues and managed a team of 6 members.
• Co-ordinating with various teams during MEC/QEC/YEC to resolve issues.
• Active participation in BCS ROFO, BCS AOP and BCS FCR implementations & Support.
• Active participation in MEC/QEC/YEC activities & interacting with business on issues.
• Adherence to SLA compliance, ISO 20K on change requests and incidents.
• Instrumental in taking over support activities after project Go-live.
• Conducting additional knowledge Transfer sessions to the team.
• Incident Management, handling of service requests.
• Facilitate resolution of incidents & service requests within timelines.
• Facilitate knowledge transfer process for ongoing projects.
• Effective transition of new projects and processes to support team
• Conducting Bi-weekly incident review meeting with team members as well as OTL & SDM.
• Preparing KPI reports and discussing with stakeholders.
• Handling escalation, if required approach solution architects, project team depending on the issue.