Customer Relationship Manager
TMC
Total years of experience :7 years, 8 Months
as a Circle CRM:
Lead the Customer care cell.
Ensure top quality customer service & handling customer redressal.
Proper planning and monitor call handling as and when offers advertisement is published in the News paper.
Monitor performance, grooming & staff development.
Proper staff scheduling and rota management.
Staff Management - Motivation, Discipliine & Grievances
Handle all the post sales service issues and enquiries.
Handle the irked customers over the phone and as well in person.
Follow up with the Electronic Company’s for the replacement units and parts as well.
Counsel the promoters, hostesses, and Customer Care Executives to make good relationship with the customers and make loyal customers.
Follow -up the Deputy Sales managers to make pro active calls and drive the customers to the show room.
Encourage the team to always go the extra mile and not to lose any customers and ultimately close the sales.
Proper display management and visual merchandising of all the floors.
Take care of the purchase requirement of the VIP customer’s personally.
Co-ordinate with the Inventory Management and Logistics for the on time delivery of the products.
Monitor the daily walk- in and sales report and do the analysis.
Guide and counsel the Hostesses to follow up the customers and convert into sales.
Continuously proved as a Best Performer in Client handling, Client servicing and got appreciation from higher management.
Successfully handled the backup requirement of one of the Biggest Turnkey Project (AIRCEL GSM) and lived up to the expectations of the Management.
Job profile:
Circle Meeting Management: Coordinate and conduct Circle Monthly and Weekly meetings with all the stake holders.
Training Management: Register, Organize and Record Circle Technical, Quality and EHS (Environment, Health & Safety) trainings to improve individual skills and meet Business requirements.
Key Issues Management: Responsible for rigorous follow up of major pending issues and close the same on or before the Service Level Agreement
Spare Card Management: Complete online tracking of repair & return of faulty cards.
Business Analysis Report Management: Coordinate with all the Business unit heads’ and responsible for preparation and circulation of Circle Business Report.
Documentation: File all the important documents like Training reports, Clients feedback, MOMs, and all Business approval copies and Vendor payments.
Meeting day to day challenges in coordination with the Admin department.
Job profile:
Handled Complete Group Mediclaim Policy.
Coordinating with the HR department, Insurance Company and TPA every month for the coverage of newly joined employees, and new born babies in the Group Mediclaim Policy.
Coordinating with the accounts department for the preparation of cheque for the Insurance coverage of new joinees.
Coordinating with TPA (FHPL) for the submission of new applications and following them up for the Health Insurance Cards.
Coordinating with TPA (FHPL) for the Cashless facility.
Submission of Employees medical bills to the TPA for the re-imbursement and forwarding the cheques to the HR department.
Counseling the employees in case of complaints in regards to the re-imbursement.
Timely renewal of theft, burglary, fire, accident, two wheeler and four wheeler policy.
Handling the original policies, getting them scanned and filed.
Getting the quotations from different Insurance Companies for different Policies.
Coordinating with the Insurance Company in case of accident and theft.
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