Account Manager
Whyte Creations
Total years of experience :3 years, 1 Months
● Be the primary point of contact and build long-term relationships with customers
● Help customers through email, phone, online presentations, screen-share, and in-person meetings
● Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
● Ensure the timely and successful delivery of our solutions according to customer needs and objectives
● Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
● Forecast and track key account metrics
● Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
● Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
● Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
● Monitor and analyze customer’s usage of our product
● Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
● Liaise between the customer and internal teams
● Coldcall prospects that are generated by external sources of lead.
● Develop sales opportunities by researching and identifying potential accounts.
● Identify decision makers within targeted leads to begin the sales process.
● Penetrate all targeted accounts and radiate sales from within client base.
● Maintain and expand the company’s database of prospects.
● Ensure followup by passing leads to appropriate team members with callstoaction, dates, complete profile information, sources, etc.
● Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
● Make outbound followup calls to existing clients via telephone and email.
● Appropriately communicate brand identity and corporate position.
● Monitored event activities to ensure compliance with applicable regulations and the law, the satisfaction of participants and the resolution of any problems that may arise.
● Conferred with staff at a chosen event site to coordinate details.
● Inspected event facilities to ensure that they conform to customers' requirements.
● Coordinated services for events, such as catering, signage, displays, special needs requirements, printing, giveaways and event security.
● Organised the registration desk with necessary material and keep it presentable during the entire event.
● Consult with customers to determine objectives and requirements for events, such as meetings, conferences, and conventions.
● Meet with sponsors and organizing committees to plan the scope and format of events, to establish and monitor budgets or to review administrative procedures and the event's progress.
● Review event bills for accuracy and approve payment.
1. Visit companies and introduce the company services for potential businesses.
2. Prepare and maintain an updated daily overview of the visited companies with contact details
for the follow-up.
3. Follow up the potential customers over email/phone and visit them again if needed.
4. Prepare proposals after consultation with team leader and Executive Director.
5. Send proposals for potential customers with approvals after proper signature and stamp by the
company.
6. Follow up with potential customers who have been sent proposals.
7. Follow up with operation team to ensure the work is done within the specified time and
deadline.
8. Follow up the payment from your customers who signed the agreement.
9. Maintain confidentiality of information.
§ Collect, curate and update information about restaurants and build a strong product base
for Zomato
§ Quality check the data on the website to ensure that information is accurate
§ Look out for new restaurants in the city and keep the website updated
§ Required collecting comprehensive information including menus and photos by visiting
restaurants 3-5 days in a week.
§ Part of the Content Intern’s role is to make sure that all the information a user requires to
make a decision about their restaurant preference is available to them