Vanessa Regio

✓ Assisting and greeting booked and walk-in customers
✓ Attending all bookings and inquiries online
✓ Listening and logging customers concerns and issues
✓ Preparing Job cards, Estimations and Invoices
✓ Upselling service packages / detailing services
✓ Managing and handling technicians
✓ Checking and inspecting the work flow of the floor
✓ Collecting and processing payments via POS and online link
✓ Communicating with Technicians/Mechanics to ensure that the
works required are checked and rectified accordingly
✓ Sending videos and images of the identified works to ensure
that the customer is well aware of the car condition
✓ Explaining terms and conditions to every customer
✓ Ordering and Inquiring spare parts
✓ Updating customers from time to time
✓ Calling and sending service reminders to every customer
✓ Inspecting the cars before releasing
✓ Performing Pre-Post aftersales
✓ Handling service parts stocks
✓ Maintaining the cleanliness of the receiving area

✓ Assisting customers regarding sales acquisitions, complaints
and billing inquiries
✓ Selling and promoting all company products
✓ Following standard customer journey process
✓ Explaining terms and conditions to every customer
✓ Maintaining quality and genuine sales
✓ Educating customers regarding plan details, billings and
charges
✓ Handling cash and card collection

✓ Promoting sim card activation/transfer via tele calling
✓ Scheduling and continuous following up sim deliveries
✓ Assisting clients concerns and queries
✓ Maintaining quality and genuine sales
✓ Educating customers regarding plan details, billings and
charges
✓ Communicating existing clients monthly to keep customers
retention
✓ Achieving monthly target