Head of Operations & Sales
J&T Logistics
Total years of experience :18 years, 11 Months
Managing 14 Operations team members of Documentation, Pricing, and Customer Service. As well as 6 Senior
and Junior Sales executives
B2C Import, Export both Air and Land Freight
Created new B2C Clearance service in DWC
Managing B2C Clearance and Delivery Services for the last mile delivery, creating all the SOP’s for the team to
achieve the KPI of clearance and delivery
Managing Operation’s Budget and Payments
Implementing Operation Policies, Hiring new employees
Communicating with Satellite J&T offices to create new Global services in Sea, Air and Land freight
Creating and providing Training the Operations team and the Sales team simultaneously
Implementing CR/ERP System.
Creating full Airfreight, Sea freight and Land freight Door to door service
Creating new services and Logn-Term Strategies for the Company.
Opening New Licenses for the company to clear shipments in all the Sea and Airports for both Logistics and
Express shipments.
Providing support in Projects from other Department as Land Freight, Freight Forwarding and E-Commerce
Overseeing operational performance, monitor branch KPI’s and continuously improve branch performance and
safety standards for the employees in the Operations Team.
Mentor the team and lead them to best administrative practices.
Created complete SOP for the Whole Operation Team and satellite teams to implement the efficient and
professional flow between departments.
Developing, implementing, and monitoring all logistics management activities required for the timely and
efficient transportation and distribution of products, ensuring excellent customer service and value adding for
existing customers, to secure maximum profitability.
Selling A to Z Services in logistics, warehousing and freight forwarding
Managing Developing sales department and the Operations Team
Lead development and business expansion of Forwarding and other companies in UAE.
Setting Targets, Goals, KPI’s for the team.
Manage and develop strategic sales pipeline.
Working closely with other departments to ensure the client receives he best service
Service clients on day-to-day sales enquiries & quotations and shipping operations
Daily and Weekly meetings and briefings with the team ensuring the work is carried out in the most professional and efficient way.
Work closely with company product managers, customer service, key accounts, senior management, directors, and stake holders.
Provide on monthly basis information as required for Rolling Forecast.
Work closely between existing clients and Product to ensure their current support is maintained.
Solving problems on every level to provide the best service
Execute strategic sales in line with company directions.
Lead development and business expansion of Forwarding Companies in UAE.
KPI and target setting to sales teams.
Manage and develop strategic sales pipeline.
Working with the Freight forwarders in UAE and sell the MCL Line’s services and solutions
Service clients on day to day sales enquiries & quotations and shipping operations
Work closely with company product managers, customer service, key accounts, senior management, directors and stake holders.
Conduct sales projects as required by freight forwarders
Provide on monthly basis information as required for Rolling Forecast.
Work closely between existing clients and Product to ensure their current support is maintained.
Quarterly review SPMS results with your team to gage actual performance vs sales target. Take corrective action as per individual sales focus and target.
Closely monitor the SPMS tool on a monthly basis and ensure constant review of sales performance against sales target.
Conduct sales projects as required by NM/Product .
Interface with K+N Network to identify and establish local contacts accounts and where able develop support locally and where required provide feedback to Network on account information.
Provide continuous feedback on market rates and conditions to Product.
Maintain system inputs for client visits and opportunities.
Meet and exceed targets as predefined in Incentive Scheme by NM/RV.
Contribute to K+N BEY achieving annual Budget.
Identify new opportunities within these clients and with Product support secure new business.
Provide on monthly basis information as required for Rolling Forecast.
Work closely between existing clients and Product to ensure their current support is maintained.
Follow up with the Sea and Air Freight Market Rates and services to offer the clients with the best solution
Train the sales team and develop the strategies of the sales team
Conduct weekly visits with the sales team to follow up directly with the sales and CS operation
Maintains quality service by establishing and enforcing organization standards
Develop weekly sales recaps and trainings to provide the sales team with the most competitive sales tools and give the customer the best service
Conduct monthly meetings with the CEO to update the sales result and develop new market strategies
Analyze the market and develop new services to stay one step forward in the market
Manage a group of 5 employees responsible for sales, administrative, shipping, accounting and customer service departments.
Manage multiple class A accounts in Matn area, where I am involved in:
•Track sales opportunities and develop a funnel of potential customers
•Enhance staff accomplishments and competence by planning delivery of solutions
•Identify business opportunities by identifying prospects and evaluating their position in the industry
•Maintains quality service by establishing and enforcing organization standards
•Train the sales team
•Develop weekly sales recaps and provide account tracking of customer achievements, losses and competitive information
•Analyze account recaps to monitor revenue trends and develop service recommendations
•Manage a group of six employees responsible for administrative, shipping, and account department for the customer service
Manage multiple A class accounts in Matn area, where I am involved in:
•Track sales opportunities and develop a funnel of potential customers
•Manage A Class existing and new clients
•Educate and advise customers on TNT web site features, billing processes, and resolving inquiries
•Create tailor made logistic solutions to facilitate the flow of the shipments domestically and internationally
•Develop weekly sales recaps and provide account tracking of customer achievements, losses and competitive information
•Analyze account recaps to monitor revenue trends and develop service recommendations
•Manage a group of eleven employees responsible for administrative, shipping, and account department for the customer service
•Achieve all the target with my team
Manage multiple UPS locations in Riyadh, where I am involved in:
•Track sales opportunities and develop a funnel of potential customers
•Build relationships with customer departments such as purchasing
•Educate and advise customers on UPS web site features, billing processes, and resolving inquiries
•Create tailor made logistic solutions to facilitate the flow of the shipments domestically and internationally
•Develop weekly sales recaps and provide account tracking of customer achievements, losses and competitive information
•Analyze account recaps to monitor revenue trends and develop service recommendations
•Train customers on use of web-based shipping and tracking functions; Campus Shipment and Quantum View
•Manage a group of nine employees responsible for administrative, shipping, and account department for the customer service
My job was to handle the sales, and the accounts of all the pharmacies and supermarkets in the Beirut region.
My job was to do the purchasing for all the multimedia, DVD and the books moreover managing the sales team.
My main job was to handle the daily cash operations as well as the customer service department.
These experiences are short term and related to waiter and Trainer jobs.
Handled the daily cash operation.
Managed the restaurant, did all the administrative jobs; including the accounting, and prepared training manuals for all the employees.
Worked as a waiter and later promoted to trainer & trained 18 employees. I voluntarily prepared new training manuals for the BOH department.
BT3 in Computer Accounting at Polyglot Technical Collage September 2003- June 2004, Beirut, Lebanon Internship training at “Banque du Liban” July 2009
