Senior Administrator - Windows
DUBAI WORLD
Total years of experience :25 years, 8 Months
Responsible for installing, configuring, and maintaining operating system and servers, in support of business processing requirements.
Perform software installations, upgrade & maintain them in accordance with established IT policies and procedures.
Monitor and fine tune the systems to achieve optimum performance levels, Ensure data/media recoverability by implementing a schedule of system backups and database archive operations.
Sound knowledge of LAN/WAN configurations, Strong knowledge in OS clusters
Strong Knowledge in Microsoft Exchange messaging system and Active Directory
Good knowledge in systems management software (such as Microsoft SMS)
Good knowledge of the backup policies, advanced hardware & software troubleshooting skills.
Maintain quality customer service skills, A strong team player with the ability to work well independently, excellent communication skills, and can demonstrate problem solving skills
Design, Install & administer all Microsoft related Server products and related software which include windows servers (Active Directory, MS Exchange Servers, Blackberry, IIS Server, ISA Server, & MS SQL Server) in a clustered environment.
Implement & manage proper backup mechanism and DR solutions to ensure the business continuity.
Provide third level support to all group companies for smooth operation of help desk.
Develop, install, and troubleshoot services on servers including: World Wide Web, Domain Name Service (DNS) and Email
Assist in planning and evaluation of server hardware and software, Provide assistance to other systems administrators.
Take on responsibility for the proper resolution of all calls; monitor HPOV Tracking System for outstanding tickets and for customer satisfaction.
Coordinate requests placed in HPOV Tracking System for the timely resolution of problems by the Server Support group.
Study and learn from the latest developments in technology and implement them to enhance user services.
Worked with Mercator an IT Division of The Emirates Group, Dubai as an Network Engineer, Main job function is providing IInd level support for Desktops, Printers, Telephones and other devices on LAN, WAN & VPN. Plus I was Involved in a wide range of installations at Dubai International Airport areas, and Emirates Engineering, Emirates Corporate Buildings, Al Maha Desert Resort & Cabin Crew Accommodations.
Supporting Airline systems & protocols such as MACS, MARS & GUI
Configure & connect the desktops to Emirates Network
ط Install, maintain and support user hardware that covers PC, Desktops, notebooks, printers and any other peripheral devices (images scanners, laser guns, modems etc).
ط Install & configure standard software that covers - Windows (various versions).
ط Undertake maintenance exercises from time to time such as upgrade of hardware /software, troubleshooting, fine-tuning and bug fixing so customers can do their jobs efficiently without recurring problems.
ط Ensure all desktops comply the security standards.
Liaise with internal staff and understand their business needs to provide appropriate IT solutions in order to meet existing business needs and enhance productivity.
ط Undertake problem ownership and ensure problems related to desktops are resolved to the customer satisfaction with minimum downtime.
ط Analyzing reported problems and providing solutions over the telephone/email.
ط Accessing and communicating unresolved/recurring problems with IT service providers (Internal/External) estimated downtime or corrective measures and inform the user community & help them re-organise their productive time.
Support the network by, Maintaining the LANs and related hardware (switches/hubs). Support connectivity to WANs, install and maintain network servers for file & print services, Email services, Directory services, document imaging, Intranets & Proxy services running on Windows NT/ 2000 / 2003 platforms.
Completed Diploma in Electronics & Communication Engg from Bangalore University.
Pre-University College in PCME from Bangalore University