Asst. Manager-IT
Spaze
Total years of experience :15 years, 3 Months
Managing the day to day operation of the systems, server & Network resources and reviewing the Performance & logs.
Monitoring the Physical & VM’s CPU, RAM, N/W and Hard Disk Utilization.
Managing the Physical & virtual infrastructure of Server (VMware ESXi 5.0 Host & Guest Machine), New VM Creation, P2V, cloning, template.
Installation, configuration & troubleshooting Windows Server 2003/2008R2/2012R2 OS, DC, AD, DNS, FTP, File server, WSUS and Print server.
Managing the Users & Group on MDaemon e-Mail Server.
ESSL Biometric System implementation, support and coordination for automation.
Support on Pinga ERP system for Procurement, Store & Maintenance Department.
Scheduling & Managing Genie Backup Manager 8.
Managing the MFP Printers, vendor AMC, Bill Process & Payment.
Tally ERP and SQL Database Backup, Troubleshooting and support.
Managing and troubleshooting on Firewall, Network Load Balancing, WiFi, CCTV and EPBX systems.
Managing the Airtel & Spectranet Lease line, Airtel CUG, Airtel PRI Lines.
Managing the All IT Assets & Software.
Handling ITIL Processes like Problem, Change, incident, RCA and Provide on call support in case of high severity issue 24/7.
Single point of contact (SPOC) for the L&T Hydrocarbon’s EGC, TPGIF Project and Doha office
Perform daily system monitoring, verifying the integrity and availability of all hardware, systems, server & Network resources and key processes, reviewing system and application logs.
Perform Scheduled backup operations and ensuring all required file systems and system data are successfully backed up to the appropriate media and Restoration when it’s require.
Installation, configuring and troubleshooting Windows 2008 R2 Operating system.
Managing the VMware 5.5 Host and Guest Machines.
Managing the User ID and Distribution of Project Users.
Raid Configuration, NIC Teaming, DHCP Server Load Balancing.
Managing the Print Server and Advance features configuration on Prints devices.
Installation, configuration and managing Application Server ICAPS, SQL 2005 Server and as per Approval, user permission assignment.
Installation, configuring and administration of Symantec End Point Protection Antivirus server (SEPM 12.1).
L1 Support on SAP 7.3 & Coordination for Support on Various Modules.
Setup & configuration of Video Conference Polycom HDX 6000 HD, SonicWALL Firewall TZ-215 and Various Models of Access Points- Cisco WAP4410N, Linksys, D Link, Network Load Balancing.
Administration & support on Attendance Systems (Virdi & TDSI), PBX Panasonic TDA 100D.
Multiple Domains’ POP/SMTP & Exchange Email Configuration support on Outlook & PDA. Lotus Notes 8.5 & 9 Configuration Support.
IT Setup, Estimation, Procurement, Bill & Payment Processing, Vendor Management, IT Assets Inventory Management and keep track of all records.
Overall I.T. Infrastructure Management of Regional and Site Office.
Support on day to day operational issues related to Applications, Hardware, Networking, and Security etc.
Installation, configuration, implementation on Server 2008 R2.
Web Solution for Company Website, Backup of Website and update when it’s require.
Domain Management, Registration and renewal.
Active Directory, DHCP, DNS Administration and User ID Managements.
HRMS & Emp. Leave Management Systems.
Mail Configuration on Outlook & Blackberry and Remote support to Users.
Daily and weekly Systems Backup and disaster recovery.
User’s Rights Management of File Server.
Symantec Antivirus installation and schedule for daily and weekly Scan.
Troubleshooting and Managing LAN & WAN, Cyberoam & Fortinet at HO and sites.
Providing support on Application & Operating Software, Desktop, Print Devices.
Implementation of Web Based ERP (Enterprise Resource Planning) which is built on SQL & ASP.net from Tally ERP 9.
Patch Management, Inventory Management and keep track of all records.
Setup, monitor Budget & Expenditure related to IT, New Project IT Requirement, Approval and fulfill Project requirements.
Vendor Management, Indent & Purchase Order and coordinate for payment.
Management of overall IT Infrastructure at Site.
VSAT & Airtel MPLS Connectivity for WAN with Monitor and troubleshooting when having any issue in Link.
Troubleshooting of LAN, Protocol suits like TCP/IP and Crimping of Rj-45 connectors.
Troubleshooting and Managing ADSL Modems & Switches.
Installation, Configuration and Troubleshooting of DC, Print, DHCP and File Server respectively.
Installation, Configuration and Troubleshooting with Lotus Notes 7.3 and 8.5.
Configuration of Google Apps on Outlook 2003 & Outlook 2007 for Mail Services.
Troubleshooting of Oracle (ERP), HRMS and Installation & upgrades MacAfee Antivirus 8.5v.
Managing and Troubleshooting of Printer, Plotter and Projector.
Installation, Configuration and Troubleshooting of HP & Dell systems and Peripherals.
Installation of Primavera P6, AutoCAD 2007 & 2009 and Application software.
Vendor Management and deals with Users Requirement.
New Project IT Setup and Estimation for UPS, LAN & WAN Connectivity, Printer, Fax, Plotter, Projector, System, Laptop, Remote Site connectivity & Communication.
BlackBerry Configuration and Data Backup & Restoring using BlackBerry Desktop Manager.
Monitoring of Network using Whatsup Gold & Solar winds and make sure all sites are up and connected to Domain.
Coordinate with Network team and Service provider as Sify, Airtel and Tulip when having any problem in Link.
Managing the user’s Access on USB Drive, File Server and Network Drive.
Managing and troubleshooting of Network Printer, LAN and Protocol suits like TCP/IP.
Given technical support on user’s problems through Mail, Remote and onsite on L1 and L2.
Installing, configuring and managing Windows Server 2003, vista, XP, 2000, and win 98.
Installing, configuring and managing any Application software.
Installing, configuration and upgrading ERP-Quadra on client and giving the L1 support to customer query for any Problem within any modules.
Taking feedback of users for closed calls and if user is unsatisfied then intimate the reason/ matter to my location in charge for taking necessary action.
Coordination & follow-up within the Company, Vendor, Wipro, WCCC-Frcare and deal with Customer Query.
Approval of all IT forms as User Id creation, Quadra user id creation, Internet access, IMAC & File server access etc.
Prepare Daily attendance, Daily call report and Wipro MIS Report.
MBA-Information systems
3 Yerars full time Diploma in Electronics Engineering from Govt. Poly. Tech. Pratapgarh, Lucknow, UP, India