IT Administrator
BroadGate Solutions LLC
Total years of experience :17 years, 11 Months
BroadGate Solutions is a cutting edge IT and Telecom solutions provider, aiding companies to achieve their strategic goals and improve operational excellence through innovative end-to-end solutions.
BroadGate develops highly customized solutions that play on the strengths of its clients and focus on making sure its applications integrate well with existing IT systems to bring new and transformative capabilities for them. From a technology standpoint, the solutions are built on advanced technologies to offer best-in-class user experience and security.
Roles and Responsibilities:
•Administer servers, desktop computers, laptops, printers, routers, switches, firewalls, smartphones, software deployment, security updates and patches.
•Supervising project teams, including programmer, web designer, database administrator and other internal project staff.
•Defining processes, technologies and tools best suited for each project.
•Acting as a mediator and train the consultants by sharing business or technical expertise.
•Ensuring customer satisfaction through quality work and effective communication throughout projects.
•Participate in internal projects that help scale the organization, implement best practices, and improve our methodology and quality of integrations.
•Work closely with customers and pre-sales team to manage and implement customer engagements, propose technically feasible solutions, and set accurate expectations on effort and timelines for integration.
•Establish success criteria and act as the single point of contact for the customer for all technical issues and technical deliverables.
•Ensuring customer satisfaction through quality work and effective communication throughout projects.
•Traveling frequently to client locations to attend client meetings in order to establish application specifications, user experience delivery timescales and deployments.
•Initiated cross-training with other departments to improve work flow and streamline project completion.
•Assess project issues and identify solutions to meet productivity, quality and customer goals.
•Provided online assistance and training to IT helpdesk.
⎫ Installation & Management of Hardware, Software, Networking infrastructure.
⎫ Installing different flavors of Windows Servers, Work Stations& required Service packs.
⎫ Interacting with Vendors for sourcing of software & hardware devices.
⎫ Setting up the Window 2003 and 2008 Active Directory network with domains and workstations.
⎫ Installation & Configuration of DNS, DHCP Servers.
⎫ Active directory configuration and creating user accounts and Mail Boxes.
⎫ Creating, managing and troubleshooting group policies using Group Policy Management Console.
⎫ Planning & Implementing patches & updates from WSUS.
⎫ Troubleshooting Active Directory replication problems.
⎫ Exchange Server 2007 Installation, Configuration and Administration.
⎫ Managing user accounts, mailbox and disk quotas.
⎫ Configuring mail clients with MAPI, POP3, IMAP & Mobile Sync.
⎫ Generating various reports of daily and monthly mail flow by respective group of user.
⎫ Updating servers with latest service packs and hot fixes.
⎫ Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
⎫ Installation and configuration of Linux and Fedora Servers.
⎫ Remote administration of servers across PAN India offices related to Microsoft Windows servers/systems for any problems.
⎫ Administration of Barracuda Spam & Antivirus Firewall.
⎫ Design & Implementation of Network Setup.
⎫ Installation and configuration of CISCO Routers and Switches.
⎫ Maintaining SonicWALL Gateway Firewall.
⎫ Implementing Internet Security Services (VPN, FIREWALLS).
⎫ Maintaining Multifunction Printers & Network Printers.
⎫ Configuring and administration of Barracuda Spam & Virus Firewall for Spam Mails.
⎫ Administration of Kaspersky Business Security Suite Antivirus Server Administration Kit.
⎫ Configuring & maintain wireless networks using CISCO, Netgear, Linksys & SMC Routers.
⎫ Working experience with Computer Telephony Interface Hardware’s of Synway, Dialogic, ICON and Donjin Cards.
⎫ Provided customized computer IVRS programs for CTI applications.
⎫ Administration and access control of BIO-Metrics security attendance system of all employees.
⎫ Handle the PCs/Workstation/Server related complaints from various departments within the organization through Fault Tracking System (FTS) and resolve them.
⎫ Scheduling backups and restoring backups as on required.
⎫ Preparing documents on all the Servers including the major Role of the Server, Hardware, and Software Configuration reports to Management.
⎫ Performing the server harden as per the standard checklist before bringing into Production.
⎫ Providing support for the clients, with window 2000, 2003 & RedHat Linux environment.
⎫ Configuring and troubleshooting Remote Installation and Technical Assistance through Remote Management Tools like Logmein, Remote Administrator, Remote Desktop Connection, Virtual Network Connection Viewer, Putty, Team Viewer & Show My PC.
⎫ Trouble shooting the issues with Microsoft Operating System & Office Applications, if not resolved escalates the issues with Microsoft Support Team.
⎫ Taking Regular Daily, Weekly and Monthly Backups of Servers.
⎫ Managing IT Admin’s, assigning their daily jobs, and training them on all needed theoretical and practical procedures, troubleshooting and support within corporate standards.
WiCoRe (Wireless Communication Research) straddles the entire mobile space and Emphasis on Research in the field of wireless & communication area. It has successfully operated innovative mobile services and solutions WiCoRe offers a product portfolio that spans all its Three Business Divisions - Telecom Infrastructure, Value Added Services & Enterprise Solutions from strategy consulting right through to implementing mobile solutions for customers, WiCoRe has excellent domain competencies in verticals such as Education, Banking, Financial services, Media & Telecom Industry. WiCoRe offers its expertise in developing superior services, solutions and software to various verticals and industries that empowers mobile operators, service providers and enterprises.
Roles and Responsibilities:
•Installation, Configuration and Managing of Servers.
•Plan, Implement, Maintain & Manage Domain Controllers, Additional Domain Controllers, File Servers, Backup Servers, DNS Server, and DHCP Servers.
•Interacting with Vendors for sourcing of software & hardware devices.
•Installing various software like Oracle, Sql Server, Visual Studio.Net, Java, etc.
•Installing and Configuring SVN (Software Code Change Management System).
•Configuring and administration of Exchange Server 2003.
•Complete expertise in configuring, maintaining and troubleshooting POP3, IMAP and SMTP accounts.
•Administration of Symantec End Point Protection Server for virus and spam protection.
•Windows patches management and deployment to client and servers with WSUS Server.
•Monitoring and troubleshooting the event logs on the servers.
•Creating group policies using Group Policy Management Console.
•Configuring & maintain wireless network using Netgear Routers.
•Administration and access control of BIO-Metrics and RF Cards security attendance system of all employees.
•Handle the PCs/Workstation/Server related complaints from various departments through Ticket Tracking System.
•Providing support for the clients, with window 2000, 2003 & RedHat Linux environment.
•Make Arrangement for Desktop/Laptop for new joining employee and do machine tests based on employee’s request.
•Configuring and managing Cisco VOIP phones.
•Remote Management Tools like Logmein, PC anywhere, Remote Administrator, Remote Desktop Connection, VNC Viewer, Putty, Ammy Admin.
•Implementing Internet Security Services (FIREWALLS).
•Active directory configuration and creating user accounts.
•Managing user accounts, mailbox and disk quotas
•Configuring and troubleshooting remote installation.
•Trouble shooting the virus and spy ware issues, if not resolved following the escalation procedure.
•Handle Issues related to MS Office and various Business Applications.
courses: Microsoft Certifications [ID: 3601564]: •Microsoft Certified Professional (MCP) •Microsoft Certified Systems Administrator 2003 (MCSA) •MCSA Messaging on Windows Server 2003 •Microsoft Certified System Engineer 2003(
courses: Microsoft Certifications [ID: 3601564]: •Microsoft Certified Professional (MCP) •Microsoft Certified Systems Administrator 2003 (MCSA) •MCSA Messaging on Windows Server 2003 •Microsoft Certified System Engineer 2003
Completed my B-Tech from one of the reputed Technological University in INDIA