Venessa Kent-Brown

HC and L&D Business Partner

of all online assessments (e.g., ICT Knowledge Checks, ICT Certification, Course Assessments) as communicated by BMW SA and
Training Supplier.
◦ Creation, publishing and enrolment of feedback tools as communicated by BMW SA and Training Supplier.
◦ Administer and maintain all TMSi emails, i.e., system-generated emails, invitations and course marketing emails.
◦ Creation, publishing and maintenance of all ICT Curriculums as per the defined ICT Learner pathways.
◦ Cancelation of all training courses in consultation with BMW SA that are not viable 2 weeks before
◦ start of training course. This includes: - Communicate cancellation to affected training delegates and their Managers as well as Training Supplier. - If available, move training delegates to
a new date upon approval from the affected dealership. - Update the session on TMSi, i.e., cancel courses on the system along with providing a reason for the cancellation.
◦ Ensure that all attendance registers and any assessment results are received from Training
◦ Coordinator and Training Supplier, 3 days after the commencement of the training course.
◦ Close all sessions on TMSi within a week of the commencement of the training courses: - Capturing training attendance for each training delegate - Capturing assessment marks for each
training delegate
◦ Prepare necessary data for creation and printing of certificates where required.
◦ Mapping of Key Training Codes, Key Function Codes and Competencies to relevant courses as communicated by BMW SA
◦ Entering and following up of error tickets or required changes
needed by the market via the relevant systems, i.e., HP ALM, OPTIS.
◦ Suggestions to improvements on TMSi are to be consulted with BMW SA and upon approval are to be entered in as a suggestion in the Global TMSi Community Page and if approved
by BMW Germany, assist with implementing the change.
◦ Assist BMW Group Dealer Network with course bookings, withdrawals and substitution should it be required.
◦ Assigning of Managers and Training Responsibilities should it be required.
◦ Any additional required administration should first be clarified with BMW SA.
◦ Data quality is of high importance and must be ensured at all times.
◦ Creation, communication, and maintenance of training reports for the BMW Group SA and Sub-Saharan dealer networks: - Booked / Completed Sessions Report per training delegate
per dealer for the current year. - Training History Report per training delegate per dealer. - Training Calendar Report for current year, includes training start date, training end date,
Course Title, Session ID Number, Venue, Seats Available and Seats Taken. - E-Learning Booked / Completed Report per training delegate per dealer. - Depending on the need of the
dealer network, some new reports may be requested.

• Coordinate the building, ordering, and tracking of all Built to Order Vehicles originating from the various Retailers across BMW, MINI & Motorrad
• Carry out analysis on Stock per retailer and recommend replacement consignment stock per retailer
• Analyse the stock on the Digital Sales Platform and compare it to the Stock on the internal SAP system to ensure stock remains in sync
• Perform stock age analysis on vehicles and recommend the moving of stock to different locations.
• Analyse the orders on the Digital Sales Platform for discrepancies on expiry, customers and vehicles on a regular basis.
• Review blocked stock on the SAP system to ensure only vehicles required to be blocked is in fact blocked.
• Formulation and proposal of enhancements to the current Build to Order Sales process to enhance customer and dealer experiences, improve the efficiency and effectiveness of the
internal processes and support in creating a premium customer experience for Build to Order customers.
• Support with the day-to-day verification of Build to Order requests from the dealer network, with close working relationship with the various distribution specialists and the Build to Stock
Specialist in the Sales team.
• Evaluate customer supporting documentation for vehicle reservations on the Direct Sales Platform (DSP)
• Compiling and evaluating stock audit data as part of stock compliance processes.
• Ad-hoc support to the Sales Planning, Ordering and Distribution Team.

• Daily audit and submission of suggested (DSO) stock orders to all dealers using Optimiza and (DIS) data interchange system, to assist dealers in achieving their first pick availability
targets.
• Submission of (STO) stock transport Purchase orders from DMDCs to RDC and the follow up and monitoring thereof.
• Daily audit of dealer parts data (SCIP data report), using SAP, to ensure dealer data has been received for the daily suggested order.
• Daily compilation and distribution of daily stock order overview, using SAP and MS excel, to assist warehouse operations with daily volume planning.
• Weekly update and distribution of Dealer Data Purification, on MS excel, to assist dealers with their data integrity.
• Weekly update and distribution of Dealer Pareto Inventory Profile reports on MS excel, to assist dealers with their inventory management.
• Daily general material planning duties.
• Material planning for product BMW I.
• Material planning for product G11 and G12 (7 Series).
• Daily reclassification of parts in RDC Optimiza planning system.
• Daily management of dealer part buyback system.

• Handling of confidential client/company information and correspondence with utmost discretion.
• Develop and maintain an appropriate filing system (both hard copy and electronic version on the M drive)
• Responsible for the front desk and receiving/greeting and welcoming clients/ visitors
• Managing Boardroom bookings
• Invoicing for the use of the boardroom where applicable
• Arrange catering for the boardroom meetings when necessary
• Ordering and maintaining of office supplies including but not limited to stationery, cleaning materials and refreshments.
• Managing the driver, cleaning staff and tea ladies for smooth office management
• Coordinating postage and courier services efficiently
• Other general Ad-hoc assistance

• CORE DUTIES AND RESPONSIBILITIES:
◦ Responsible for the end-to-end process of learning management, including defining, designing, delivering, driving, deploying and documenting learning interventions in partnership with
Line and aligned to business and talent requirements in a business unit.
◦ Create a learning environment in the organization, develop, implement and coordinated administration of training and intervention programs that meet the needs of all employees.
◦ Sales Product Training
◦ Aftersales Service Training
◦ Evaluated Practical Training components and training outcomes
◦ Identify internal staff and external training programs to address competency gaps (Wesbank /Innovation/ Standard bank)
◦ Design and Develop Soft Skills Training Manuals
◦ Conducted classroom training on soft skills designed programs (15-20 learners)
◦ Designed and developed technical manuals for FORD SA
◦ Design and apply assessment tools to measure training effectiveness
◦ Assess training needs for new and existing employees (personal Development Plan)
◦ Liaise with subject matter experts regarding instructional design
◦ Conduct research to gather and provide information to all stakeholders.
◦ Conduct research, development and updates of training material.
◦ Map out training plans for individual employees as per PDP
◦ Delivered High Quality classroom and informal training to all learners on full and part-time courses.
◦ Supported learners undertaking a work-based learning qualification.
◦ Present & facilitate training programs using training techniques and tools.
◦ Train, review, monitor and assess learners on courses.
◦ Managing, creating and designing training content and activities and all course and related documentation, including course and lesson plans.
◦ Acted as a personal tutor/mentor to groups of students and maintain their individual files and tracking documents.
◦ Assess all off the job and workplace performance criteria and assist in the learners portfolio building.
◦ Liaise with MERSETA - handle the administration submissions
◦ Preparation of ATR and WSP
◦ Monitor training plans and targets
◦ Training and general administration.

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◦ Verification of all Vehicle and asset finance applications.
◦ Preparation of Dealer payments
◦ Loading of clients information and added financial products of the Vehicle & Asset Finance applications
◦ Ensure that the applications/accounts are effectively enabled
◦ Ensure that payment is effective on date of registration / concluded agreement and to ensure that all details are correct.
◦ Ensure that all the conditions, calculations, requirements and requests have been complied with prior to any final payments that are processed.
◦ Processing & releasing of Dealers final payments

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◦ Booking in of Customers vehicles in for service and or repairs on a daily basis.
◦ I manage the vehicles under my care through the workshop repair / service process, and communicate the status with the customers
◦ Ensure payment of services by customer where appropriate
◦ Handle complete hand over process of vehicle
◦ Update and resolve customer concerns on the on internal system (Customer Care Solutions)
◦ Handle all queries and complaints related to vehicles
◦ I always aim to meet and exceed Customer Satisfaction Index (CSI) targets set by the Franchise and Barloworld Motor Retail

• Responsible for the end-to-end process of learning management, including defining, designing, delivering, driving, deploying and documenting learning interventions in partnership with
Line and aligned to business and talent requirements in a business unit.
• Accountable for Sales Product, Systems and Customer Service Training
• Accountable for the learning and Development of the Front Line After-sales Staff
• Accountable for management, relationship building and the retention of Barons Culemborg, VW Customers.
• Compilation and Communication of CSI Daily, Weekly, Monthly and Quarterly reports to all Stakeholders
• Managed, motivated and helped develop front line staff.
• Facilitated as the key management liaison between internal stakeholders (Service Department, Finance, and Dealer Principal) customers and suppliers.
• Carried out daily Analysis, reporting and taking corrective actions based on Customer Satisfaction Index (CSI)
• Conducted daily value-based meetings (VBM)
• Ensure correct levels (quantity and quality) of resources are available to manage vehicles being booked in for service on a daily basis whilst providing a Surprise and Delight customer
experience.
• Designing and Implementing Impact assessments
• Facilitated, implemented, and re-enforced the Service Core Workflow Process
• Conducted Process and Outcomes Evaluations.
• Facilitated training and development programs. (Service core Process)
• Facilitated employee Orientation / Induction.
• Action coached, the front line After-sales Staff (where deemed necessary) in line with Service Core Workflow Process
• Key contact for customers in cases of issue escalation
• Auditing of all Service Workshop Job Cards in line with Barloworld Motor Retail and the Franchise (VW)
• Management of all correspondence with Barons VW via electronic mediums, ensuring resolution and closure of purpose of contact.
• Ensure all obligations of the franchise are met in relation to issue resolution, customer complaints, and new requests for services or products.
• CPA and POPI compliant

Executive Assistant to Dealer Principal / Franchise Director
• Provided High-Quality Administrative and clerical assistance to the Franchise Executive
• Scheduling meetings, making travel arrangements and organizing daily calendar.
• Planned appointments and events accordingly
• Co-ordinated and Planned Events and social Dealership Functions
• Acted as point of contact between executive and employees/clients
• Handled administrative, business and personal tasks - helping to keep my director organized and productive
• Managed, Screened all calls and emails
• Prepared and managed detailed correspondence
• Arranged and managed diary appointments / meetings (internal and external customers)
• Constantly upheld and maintained a Professional and Polite Personal Etiquette
Lead Administrator
• Contacted all customers filtered through all electronic mediums, qualifying them as buyers then introducing them to the Sales and Service Teams.
• Customer Care Solutions: Monitoring and Qualifying Sales leads into purchases.

• Acted as first point of contact for all incoming telephone calls and visitors to Barons VW
• Managed the main frame switchboard of incoming telephone calls to all departments of the dealership
• Handled and managed all messages electronically maintaining a good relationship with all customers, suppliers and employees
• Managed petty cash float and reconciliation
• Ordering of printed Stationery as and when required
• Handled Post and Courier requirements

• CORE
◦ Managed the relationship between Barloworld Motor Retail and their Suppliers
◦ Perform full creditors function in a manual and computerised environment - matching invoices/orders /delivery notes, processing journal entries, reconciliation of accounts, and payment of
accounts
◦ General administration related to creditors function
◦ Assist the accountant with general accounting work.
◦ Managed the main frame switchboard of incoming telephone calls to all departments of the dealership
◦ Handled and managed all messages manually maintaining a good relationship with all customers, suppliers and employees.

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◦ Managed and executed customer ordering process on a national basis electronically.
◦ Receipting of orders, stock allocation based on best geographical proximity of stock, invoicing for the goods, follow up to ensure payment received for the goods.
◦ Regular stock management at all depots nationally - ensuring optimum stock levels, reconciliations of stock discrepancies and overseeing regular stock-takes.

• Responsible for Strengthening internal controls to safeguard the companys brand image by leading compliance to corporate policies and government regulations with regards to Grading
and total reward
• Develop, manage, and establish the Company remuneration and reward discipline through planning, organizing, leading and monitoring of all resources pertaining to remuneration and
total reward.
• Support HR and Business Strategy develop a total rewards framework, philosophy, guidelines, and governance documents such as clearly defined policies and approval frameworks to
support these processes and measures.
• Participated with preparation of audit and reward compliance requirements; design, manage and implement total reward policies and procedures.
• Payroll Administration (Carried out PAYE, SDL, UIF calculations and Contribution payments)
• Bookkeeping - Generate sales and purchase orders for customer approval
• Cash Books & Petty Cash
• Credit Control
• Generate commercial invoices and statements & dispatched orders
• Verification of customers / new debtors accounts
• Reconciliation of remittances (Creditors accounts against payments made)
• Reconciliation of remittances (Debtors Accounts - Allocations of payments received against correct invoices)
• Capturing of purchase invoices
• Maintained and controlled stock movement
• Carried out VAT Preparations, calculations and payments
• Carried out Audit Preparations (Statement of Comprehensive Profit and Loss, Statement of Financial Position)
• Assisted with Directors personal accounts and payments
• Assisted with Directors Provisional Tax Calculations

• To lead, manage and guide a team of medical sales consultants to reach required targets and to facilitate any necessary course of action to achieve this purpose
• Provide complete onboard training on sales and products
• Managed Key Account Client relationships
• Managed sales representatives and distribution of medical supplies
• Stock Control - Responsible for all stock movement
• Maintenance of stock register
• Responsible for all stock movement

• To lead, manage and guide a team of 20 Media and Marketing Telesales executive consultants to reach required targets and to facilitate any necessary course of action to achieve this
purpose.
• Performance Management, coaching and developing of the team.
• Soft Skills, Product and Procedure Training
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - Quality Assurance.
• Onboarding, interviews, induction & Role plays.
• Dealing with escalated queries/problems.
• Managed Key Account Client relationships.
• Adhere to and enforce internal policies.
• Provided Inspiration, motivation, coaching and support.