venkata sriram katamreddy

customer service manager at icicibankltd

• India
• March 2010 to June 2014

front office
 Service wide range of NRI customers and cross-sell financial products
 Circulating MIS pertaining to branch Sales, walk-ins, branch operations & customer service.
 Making entries and authorization in banking software.
 Servicing wide range of loan customers.
 Enhancing customer relationship and new acquisition with outstanding customer service
 Deliverables management (involves custody and delivery of Welcome Kits, Debit Cards, Cheque Books etc).
 Cash management of a branch of 10 million GL size.
 Monitoring of suspense / routing accounts.
 Maintaining strict compliance in the branch and filing compliance reports

Privilege banker

 Maximize the depth and profitability of the customer's relationship and ensure an outstanding customer experience.
 Acquisition of new HNI customer base to the bank.
 Managing the base more than 400 top customers of the branch and selling financial products.
 Need based selling and achieving the monthly revenue targets.
 Cross-selling multiple finance products like insurance, loans gold etc to customers.


Clearing

 Handling clearing department of 10 million gl size branch with two employees reporting to me.
 To file the validation reports
 Presenting bulk cheques and maintaining clearing accounts profitability.
 Maintaining strict compliance by checking all the reports periodically.
 To achieve monthly sales target.