Business Process Analyst - Quality & Process
AWRostamani Group
Total years of experience :15 years, 3 Months
1. Review customer service quality & analyze customer needs to develop process improvements across all automobile business verticals including rent-a-car business.
2. Business process standards monitoring and sustenance for Renault & Nissan brands.
3. Process improvement activities (Business intelligence enhancement, Lead closing ratio enhancement, Turnaround time study and productivity & efficiency enhancement)
4. Accountable for implementation of Excellence models and co-ordination with all Business Units for promoting corporate brand image (through Dubai Quality Award, Palladium BSC Hall of Fame, CSR Label, etc.)
5. Create and manage project resource plans and control project timeline.
1. Reviewed customer service by focusing on key parameters of service quality, ease and promptness of service throughout three regions within India. Resolved customer complaints raised on on-road failures.
2. Analyzed business development opportunities and designed business plans for implementation
3. Evaluated service quality standards at dealerships by frequent audits and attained sustenance in quality
4. Identified untapped regions within different districts for improved service reach. Based findings on market analyses against competition presence and potential sector-wise and presented growth for next two years.
1. Applied research project on Effect of athlete celebrity endorsements on consumers’ choice of sports footwear in Singapore: Conducted primary research in Singapore to analyse the influence of endorsements by designing a questionnaire incorporating factors vital for studying the influence. 2. Action learning program on Business plan 2012 – Renault for AWRostamani in UAE: To develop a marketing plan & promotion of sales of automobiles so as to achieve set vehicle sales targets.
1. Final year elective as Automobile Engineering 2. Project on Study of heat transfer through industrial heat exchangers and their design. 3. Recognized as 'top of the class' through all four years.