Senior Training Manager
Landmark Group
Total years of experience :16 years, 6 Months
Responsible for the group wide L&D initiatives. OD initiative to improve store manager performance and productivity, Content
Designer/Facilitator for Leadership Development Programme for C Suite Leaders & Area Managers and an Internal Assessor
for ILM(UK). Implemented Talent development framework (9 Box), talent reviews with C Suit, C-1 & 2, Succession Planning
and Individual Development Plan’s for talent pipeline. Implemented action learning for Store Managers which resulted in top
line. Designed and implemented performance management including KPI setting to Appraisal process. Developed a
performance tracking mechanism for sales to identify top performers and poor performer in order to tailor make training.
Feedback and coaching to Bridge gaps for Managers based on Employee Engagement Surveys (GPTW). Implemented
Groupwide LMS.
Training and Branch wide On the Job Coaching on Cross Selling and
Service level improvements including sales process development. NTB - Facilitated developing a Sales Process for the Bank
and Training sales teams on Selling skills.
- American express, Janashakthi, Eagal/Aviva & Sri Lanka Telecom: Contact center teams trained on communication, sales
and call coaching. Developed a supervisory coaching mechanism for Supervisors.
- Arpico Supercentres - Richard Peiris Group of Companies: Training & On the Job Coaching for executives, Supervisors and
Asst Managers on Communication Skills, Supervisory & Presentation skills & Executive development programme.
- NDB Investment Bank: Communication and Presentation skills with video counselling for investment advisers.
- Aramex Courier: Train the Trainer programme developed for Senior Managers.
-Legato - Bangladesh: Contact Centre staff trained on Team Building, communication & Customer Service skills
Training and Talent Management specialist with over 14 Years of Experience with proven ability to deliver
results as a strategic business partner and an organisational leader credited with achieving improved
performance meeting both financial and non-financial goals. I have expertise in talent frameworks,
performance management, leadership development, Conducting assessment Centres and
design/delivery/evaluation of learning and development initiatives. I focus on creating user-centred
development initiatives using social learning approaches such as mentoring, peer coaching and action learning.
courses: ILM (Institute of Leadership & Management-UK) – Certified Core Facilitation Skills,