Recruitment Consultant
Reed
Total years of experience :21 years, 4 Months
Recruiting across a range of sectors including accounting and finance, financial services, administration, IT, Business Support across all industries.
•Delivering the highest professional standards at all times.
•Working to and exceeding KPIs on a weekly and monthly target
•Ability to thrive in a fast passed team driven environment
•Proactive outbound calling prospecting for new clients business by meeting hiring managers in order to understand their recruitment needs, developing long term relationships
•Making recommendations to clients regarding the candidates available to best meet their requirements
•Providing customer service for existing clients to ensure expectations are being met
•Sourcing candidates through existing database, advertising, internet, business contacts and direct recruiting
•Meeting with candidates to evaluate their skills and understand their job preferences and forming action plans
•Strategising with the team to accomplish business growth goals
Completed Graduate management Development course to Business Management Degree standard in all four core areas Growth, Income, Retention and Customer Service
•Time management - Flexibility and working until the job is done
•Working under pressure
•Personal responsibilities working on my own and ensuring deadline and targets met
•Well organized, good planner and good time management
•Good listener with excellent communication skills - caring and compassionate
•Receptive to training and new ideas, self-aware - always seeking to learn and grow
•Good interpersonal skills - works well with others, motivates and encourages management of a team to achieve targets
•Part of female focus group and mentoring of female staff/arranging networking and events
Providing a high standard of customer satisfaction
•To sell and up sell and carry out predictive marketing to gain sales
•Ensuring customer requirements and fully understood and communicated in an effective manner to other members of the department, customer service is achieved
•Training and mentoring of new advisors to business in systems/sales/customer care
•Achieving and exceeding monthly targets and deadlines
•Managing Rota's and staffing levels
Dealing with customer's bookings and any queries on all levels
•Monitoring workshop progress, ensuring customer expectations are met
•Liaising with technicians, sales and customers to ensure an excellent customer service is experienced
•Training and leadership of new advisors to business in systems and excellent customer care
•Continued up sell of additional products and achievement of monthly targets
•Auditing of the accounts to ensure they are invoiced correctly
•Dealing with customers queries, daily and face to face, on the phone and by email
•Providing excellent customer service
•Achieving and exceeding sales targets on a weekly and monthly basis
•Training of new staff on systems/sales and customer service
Achievements
GCSES Ax1 Bx5 Cx4 - All grades pass rate
at grade C and above - 1A 4Bs 5Cs Certificate Diploma in Indian Head Massage Level 3