Administrative Assistant
Kamal Osman Jamjoom Group LLC
Total years of experience :9 years, 11 Months
July 01, 2013 - Present
Administrative Assistant
Kamal Osman Jamjoom Group LLC, Dubai UAE
Key Responsibilities: * Setting up and maintenance of filing systems as and when required as works progress
* Responsible Management of monthly stationery supply and inventory
* Travel & Hotel Arrangement: o Travel bookings (business and vacation travel), amendments/follow ups and updates, endow with other arrangements required related to travel like visa, mobile, car hires, and airport pickups, conference service and staff profile updates with travel agent, travel insurance and Marhaba service. Negotiations and Reservation with Hotels Overseas for corporate rates and also liaising with finance department for travel analysis, hotel statement, travel fares and travel agent statements, arrangements for external meeting and conferences.
o Arrange meetings, book and prepare meeting rooms and provide/arrange hospitality
* To cover reception areas during breaks and / or holidays
* Answer inbound calls as well as assist customers who have specific inquiries.
* Keep record of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken
* Handling courier, payment and report
April 2012 - January 2013/January 2014- March 2014
PA To the CEO/Deputy CEO
Kamal Osman Jamjoom Group LLC, Dubai UAE
Key Responsibilities: * Screen telephone calls, enquiries and request, and handle them when appropriate
* Meet and greet visitors at all levels of seniority
* Organize and maintain diaries and make appointments
* Deal with incoming email, faxes and post, often correspond on behalf of the manager
* Carry out background research and present findings
* Liaise with clients, suppliers and other staff
* Deputize for the manager, make decisions and delegate work to others in the manager's absence
* Devise and maintain office systems including data management, filing, etc.
* Arrange travel and accommodation.
August 2008 - April 20212
Receptionist
Kamal Osman Jamjoom Group LLC, Dubai UAE
Key Responsibilities: * Execute courtesy and professionalism in incoming and outgoing calls. Interpret and respond clearly to request over phone or in person both verbal and written instruction.
* Provide 100% of customer service. Pleasant approach to customers, suppliers, visitors, enquirers and relevant staff.
* Keep list of office supplies to be re ordered.
* Maintain consistent and professional attendance punctuality, personal appearance and adherence to relevant health and safety measures.
* Check the office boys to perform their duties especially in maintaining cleanliness to all office premises. Attend to all maintenance concern.
* Knowledgeable about the KOJ policies and procedures.
* Managing calendars/meeting rooms and assisting managers in some of their concerns such as hotel bookings and other reservations.
* Pick up mail, sort and ensure it goes to the right recipient and keeps record for all incoming and outgoing mails/parcels.
* Use Fed Ex/DHL software for International outgoing courier and Aramex for domestic.
* Present courier cost in Excel sheet in summary and forward it to Finance.
* Prepare various materials using Word and Excel file.
August 2005 - August 2008
Sales Assistant
MIKYAJY Cosmetics and Perfumes, Kamal Osman Jamjoom Est., Dubai UAE
Key Responsibilities: * Welcome the customers in the shop with the proper respectful way.
* Provide friendly assistance, understanding customers' needs and offers the right product and tries best to sell.
* Keep shelves clean on daily basis and mirror behind bays. Makes section tidy and neat tester shelves, product and shop as a whole.
* Calculate sales amount from customers and deposit into the system and give the change together with the receipt.
* Refill stock and merchandising products randomly and adhere the product merchandising plan.
* Order stocks and receives deliveries form the warehouse.
* Carry other tasks entrusted by the manager, sales deposit into the bank.
August 2003 - June 2005
Sales Agent
New York Life Insurance Philippines, Davao City, Philippines
Key Responsibilities: * Present vivid information about the company's profile.
* Show various insurance policies and recommends the best policy which fully benefits the policy holders for their protection and at the same time their lifetime investment.
January 2002 - June 2002
Customer Service Officer
The Royal Mandaya Hotel, Davao City, Philippines
Key Responsibilities: * Take hotel reservation from VIP members of the privilege card.
* Call and inform them ahead of time to confirm or cancel reservation.
* Fully assist the VIP members upon checking in and out.
* Receive any feedback or comments from customers to improve hotel services.
* January 2001 - December 2001
Product Endorser - Globe / Touch Mobile
BYL Marketing, Davao City, Philippines
Key Responsibilities: * Demonstrate all features of sim cards and mobiles.
* Assist customers on how to use the products.
* Urge the customers to buy and use the products.
* Promote various mobile units and accessories.
December 1998 - April 2000
Sales Consultant - Club Hotel International Inc.
Durian Hotel/ APO View Hotel, Davao City, Philippines
Key Responsibilities: * Call clients in the VIP listing.
* Present all benefits of the privilege card and encourages clients to become one of the VIP members.
* Close transactions through credit card payment or cash.
* Ensure that all business transactions are done over the phone.
* Take care of all concerns of the VIP members.