Victor DUONG

- Responsible for the top clients in ecommerce, retail and banking sectors RAK BANK, NBD, NAMSHI, AWOK, DESERTCART, CHALHOUB, AL TAYER, DODUAE, SOUQ, SEPHORA, LOCCITANE, DOLCE AND GABBANA, LEVEL SHOE DISTRICT, WOJOOH, GLAMBOX
- Led regular business reviews to keep close relationship with clients and
monitor their production and follow up on challenges on a weekly basis
- Built reports with analysis and recommendations to grow level of sales with
operational performance and customer support
- Liaised with Product team, Project management Team and operations to
bridge gaps in performance and tailor solutions to clients requirements
- Managed and followed up on receivables and financial transactions

- Contributed on full lifecycle SAP projects for Decathlon, Arkema, Eutelsat
- Scope of work: Master Data, Retail Hierarchy, Assortment Planning,
Warehouse Management and Logistics Execution
- Assisted in the gathering of requirements, identified opportunities for
improvement and provided recommendations during analysis workshops
- Developed functional documents, process charts and configuration
documents throughout the project cycle and performed configurations
- Coordinated user acceptance testing and transitioning to operations support
- Weekly meeting with integration team and senior management to review
developments, project milestones and align all stakeholders on objectives.
- Developed and documented project plans, stakeholder analysis, risks and
issues logs, communication plans as per PMO methodology

- Conducted market studies at country and regional level to support
commercial actions and followed up with stakeholders for cabin projects
- Developed website content and design. Optimized online visibility.

- Developed all the promotional material: created and localized the website
content, email blasts, media kits and presentations. Optimized search
engine visibility with show listing and liaised with media partners.