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Victor Jabbour, General Manager

Victor Jabbour

General Manager·Kidzania Doha

Qatar

Bachelor's degree, Public Administration

Work experience

Total years of experience: 20 years, 5 months

General Manager

September 2021 - Present

Kidzania Doha

Doha, Qatar

September 2021 - Present

TASALI W.L.L. is a semi-governmental organization and the GM is reporting directly to the Board of Directors.
Lead all aspects of business operations, financial performance, and partner relations for Qatar’s leading edutainment city. Deliver strategic oversight and execution across marketing, HR, finance, legal, leasing, and customer experience.
• Oversaw full P&L with multi-million-dollar annual budget
• Secured commercial partnerships representing nearly half of total revenues
• Implemented KPIs, SOPs, and restructuring models aligned with post-COVID demands
• Represented the company in all governmental, legal, and board-level meetings
• Rebuilt team culture around merit, creativity, and empowerment

Company industry:
Entertainment
Job role:
Management

Commercial Manager

October 2019 - September 2021

Kidzania Doha

Doha, Qatar

October 2019 - September 2021

▪ Manage all 3 revenue-generating departments - Industry Partners, Marketing, and Group Sales - contributing to the delivery of overall business goals and objectives.
▪ Formulate business strategies and plans for each revenue stream, supervise execution, monitor performance, assess variances, and implement improvement plans.
▪ Plan and drive initiatives to build and enhance brand awareness and equity and implement a value-driven pricing strategy to build footfall.
▪ Conduct market research and analysis to map trends and opportunities as well as competitive threats to facilitate effective strategizing.
▪ Coordinate with regional and head offices and ensure compliance with policies, procedures, and KidZania brand standards.
▪ Define key performance indicators (KPI), establish metrics, measure performance, and recommend appropriate action plans.

Company industry:
Entertainment
Job role:
Management

Industry Partners Manager

October 2017 - October 2019

KidZania Doha

Doha, Qatar

October 2017 - October 2019

▪ Managed operations of the Industry Partners department, generating 30% of the company’s annual revenue.
▪ Developed and implemented a comprehensive strategy for business development including generation of business from existing partners and acquisition of new partners.
▪ Collaborated with the partners in developing KidZania activities related to partner objectives of building brand awareness among the targeted audience.
▪ Worked with the content team to create unique and customized experiences aligned with client expectations.
▪ Led a team of industry partners associates, set targets, and provided guidance to deliver quarterly and annual results.
▪ Liaised with the regional and head offices and produced reports on performance, areas of concern, and opportunities for improvement.

Company industry:
Entertainment
Job role:
Management

Key Account Manager

January 2014 - August 2017

Bayt.com

Doha, Qatar

January 2014 - August 2017

• Managed high-value client portfolios, achieving above-target sales and customer retention.
• Closed $120K in annual SaaS contracts (vs. $100K target)
• Captured 65% of competitor market in key B2B segments
• Advised HR and L&D managers on talent management and automation platforms

Company industry:
Internet & E-commerce
Job role:
Sales

Sales Manager

October 2012 - July 2013

Q-Auto LLC

Doha, Qatar

October 2012 - July 2013

Established in July 2012, Q-Auto is the official dealer for Audi and Volkswagen.

• Rebuilt team capabilities for Audi sales in a new market.
• Trained and mentored 6-person team to exceed monthly sales targets by 110%
• Launched showroom-level CRM approach for high-value clients

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Senior Sales and Leasing Associate

May 2010 - August 2012

Coreo Real Estate Broker and Developer

Doha, Qatar

May 2010 - August 2012

Coreo is a one-stop solution for property in Qatar managing an extensive portfolio of top-notch properties for rent or resale. http://mycoreo.com

Highlightsu**
• Consistently achieved monthly sales targets of USD 20K.
• Penetrated untapped commercial properties and increased business revenue
• Developed and sustained rapport and productive relations with customers leading to numerous referrals and deals.

Responsibilitiesu**
• Inspected prospective commercial and residential properties and evaluated their current market value.
• Interfaced between property owner and customer managed all phases from initiation to completion of the deal to satisfaction of the customer and owner.
• Coordinated all activities related to negotiation of final sales price and terms of lease/purchase agreements.
• Initiated resale activity on behalf of customers, made offers and closed deals meeting customer requirements.
• Trained and coached junior team members to build required skills and competencies.
• Built comprehensive knowledge of Qatari property market for both sales and leasing related to trends, pricing, consumer demands and offers.

Company industry:
Real Estate
Job role:
Sales

Senior Sales Executive

July 2008 - March 2010

Alfardan Automobiles

Doha, Qatar

July 2008 - March 2010

Alfardan Automobiles is the official BMW Group importer in Qatar representing BMW, MINI and Rolls-Royce brands of cars. http://www.alfardan.com.qa

Responsibilitiesu**
• Leveraged skills and knowledge acquired through BMW Sales Training Certification to deliver outstanding performance in sales and customer relations.
• Managed complete sales cycle from introduction of the client to the registration of the vehicle in the client’s name.
• Interfaced with customers and provided support in negotiating with banks for car loans and insurance companies for vehicle insurance policies.
• Coordinated with the technical service team assuring quality service generating consistent customer satisfaction.
• Used BMW database management systems - Vehicle Management System (VMS) and Focus Pro for Customer Relations Management (CRM) - for maintaining complete records daily activities, reports and customer details.
• Coordinated with the Ordering and Planning Department for assuring availability of vehicles and on time delivery to clients meeting their expectations.

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Business Owner

December 2005 - July 2008

Gadgets and Gift Items Shop

Beirut, Lebanon

December 2005 - July 2008

Managed business of importing gadgets and gift items from China and sales in Lebanon

Responsibilitiesu**
• Established and managed the business as a profit centre controlling all aspects of procurement, sales, finance and staffing.
• Managed direct import of products from China including identification of products and sources, negotiation of prices and purchase terms and coordination of shipments.
• Drove retail and wholesale sales by developing and nurturing a loyal client base by enhancing satisfaction and delivering an exceptional after sales experience.
• Led branding and promotional activities and motivated sales team in achieving predefined sales, revenue and profit targets.
• Transferred the management of the business to a third party in pursuit of new and challenging opportunities.

Company industry:
Retail & Wholesale
Job role:
Management

Trainee

February 2007 - April 2007

Lebanese Ministry of Foreign Affairs

Beirut, Lebanon

February 2007 - April 2007

• Worked in the Arab Affairs Department and assisted in the study and analysis of different topics (such as Iranian Nuclear Project, UNIFIL, etc.)
• Trained at the Central Bank of Lebanon (BDL) during the summer of 2006. Learned about the BDL role & functions in stabilizing the Lebanese economy and gained adequate knowledge on banking system.

Company industry:
Public Administration
Job role:
Other

Trainee

June 2005 - December 2005

Royal Park Hotel, Ain Saadeh

Beirut, Lebanon

June 2005 - December 2005

Company industry:
Hospitality & Accomodation
Job role:
Other

Education

Notre Dame University

June 2007

June 2007

Bachelor's degree, Public Administration

Lebanon

Skills

Education
Expert
Education
Expert
Project Management
Expert
Project Management
Expert
Edutainment
Expert
Edutainment
Expert
Board Reporting
Expert
Board Reporting
Expert
Luxury Goods
Expert
Luxury Goods
Expert
General Management
Expert
General Management
Expert
Stakeholder Engagement
Expert
Stakeholder Engagement
Expert
Digital Marketing Strategy
Expert
Digital Marketing Strategy
Expert
Partnership Development
Expert
Partnership Development
Expert
Team Leadership
Expert
Team Leadership
Expert
P&L Responsibility
Expert
P&L Responsibility
Expert
Revenue Growth
Expert
Revenue Growth
Expert
Edutainment Industry
Expert
Edutainment Industry
Expert
Operations Management
Expert
Operations Management
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Luxury Goods
Expert
Luxury Goods
Expert
Customer Relations
Expert
Customer Relations
Expert
Business Development
Expert
Business Development
Expert
Automotive Sales
Expert
Automotive Sales
Expert
Real Estate
Expert
Real Estate
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Training and Certifications

Certifications
Oxford Executive Leadership Programme
Said Business School, University of Oxford
Oct 2025

Training
Bayt.com Management Training Course (Becoming A Business Manager)
Bayt.com
Nov 2017
BMW Training for Sales Certification
BMW Middle East HQ, Dubai UAE
Nov 2009
Audi Training for Sales Certification (Product Knowledge and Selling Skills Courses)
Audi Middle East HQ, Dubai UAE
Jan 2013

Hobbies and interests

Workout and jogging
Daily Reading
Photography