General Manager
Kidzania - Qatar
Total des années d'expérience :18 years, 3 Mois
Leadership and Management:
▪ Overseeing the overall operations and management of the KidZania
facility.
▪ Leading a team of 140 employees and ensuring effective communication,
collaboration and team synergy.
▪ Setting goals, objectives, and performance targets for the facility and its
staff.
▪ Providing guidance and support to Heads of Departments, fostering a
positive work environment.
Strategic Planning:
▪ Developing and implementing strategic plans to drive the success of the
facility.
▪ Analyzing market trends and customer preferences to identify
opportunities for growth.
Marketing and Business Development:
▪ Developing and implementing marketing strategies to attract visitors and
increase awareness of KidZania.
▪ Collaborating with marketing teams to create promotional campaigns and
partnerships.
▪ Exploring opportunities for business development, such as expanding
partnerships or introducing new attractions.
Financial Management:
▪ Developing and Managing the facility's budget and financial resources.
▪ Monitoring and analyzing financial performance, ensuring profitability
and cost control.
▪ Implementing strategies to increase revenue and optimize expenses.
▪ Conducting financial analysis and preparing monthly/quarterly and yearly
reports for the Board of Directors.
Guest Experience and Safety:
▪ Ensuring a high-quality guest experience through excellent customer
service.
▪ Analyzing market trends and customer preferences to identify
opportunities for growth.
▪ Creating and executing marketing and promotional campaigns to attract
visitors.
Staff Development and Training:
▪ Recruiting, hiring, and training staff members to deliver exceptional
service.
▪ Conducting performance evaluations and providing feedback and
coaching.
▪ Promoting a culture of continuous learning and development among the
team.
Stakeholder Engagement:
▪ Building and maintaining relationships with key stakeholders, including
local authorities, partners, and sponsors.
▪ Representing KidZania in community events and fostering positive
community relations.
Compliance and Regulations:
▪ Ensuring compliance with all relevant regulations, laws, and safety
standards.
▪ Keeping up to date with industry trends and best practices.
▪ Manage all 3 revenue-generating departments - Industry Partners, Marketing, and Group Sales - contributing to the delivery of overall business goals and objectives.
▪ Formulate business strategies and plans for each revenue stream, supervise execution, monitor performance, assess variances, and implement improvement plans.
▪ Plan and drive initiatives to build and enhance brand awareness and equity and implement a value-driven pricing strategy to build footfall.
▪ Conduct market research and analysis to map trends and opportunities as well as competitive threats to facilitate effective strategizing.
▪ Coordinate with regional and head offices and ensure compliance with policies, procedures, and KidZania brand standards.
▪ Define key performance indicators (KPI), establish metrics, measure performance, and recommend appropriate action plans.
▪ Managed operations of the Industry Partners department, generating 30% of the company’s annual revenue.
▪ Developed and implemented a comprehensive strategy for business development including generation of business from existing partners and acquisition of new partners.
▪ Collaborated with the partners in developing KidZania activities related to partner objectives of building brand awareness among the targeted audience.
▪ Worked with the content team to create unique and customized experiences aligned with client expectations.
▪ Led a team of industry partners associates, set targets, and provided guidance to deliver quarterly and annual results.
▪ Liaised with the regional and head offices and produced reports on performance, areas of concern, and opportunities for improvement.
Highlightsu**
• Achieved a 20% increase in sales of tech licensing products (USD 120K against budgeted USD 100K).
• Met / exceeded all monthly / quarterly targets consistently.
• Opened up an additional revenue stream worth USD 223K for the company through ‘big hit deals’ (not directly related to core products).
• Ensured stack coverage and increased market share to 65% by deploying effective expansion strategies and making inroads into competitors’ market share.
Responsibilitiesu**
Sales
• Oversee portfolio of key accounts for the company with a direct revenue impact of USD 600K; ensure high service levels to retain these accounts.
• Plan and implement strategies to achieve targeted figure on two fronts - monthly cashed sales of USD 50K and key-note government projects worth USD 75K per annum.
• Generate sales of tech licensing products worth USD 100K.
• Upsell existing enterprise accounts identify opportunities to boost revenue figures by acquiring new clients for the services offered.
• Oversee the entire sales cycle - initiating contact with prospective customer, product demonstrations, discussion and terms negotiation, product sale and after sales support where needed.
• Engage new and existing accounts in a solution-selling approach to sell the full range of Bayt.com’s products and services viz. recruitment, value-added services, information management.
• Monitor monthly sales and forecast sales for a rolling 90-day period.
Client Relations & Customer Service
• Establish and grow strong relationships with clients through high quality services and a rapid issues resolution mechanism to increase customer satisfaction and enjoy repeat business.
• Ensure timely and high quality delivery of recruitment solutions to clients through effective coordination between IT, Online Ad sales and client.
• Impart training on product usage and resolve subsequent queries from clients.
Established in July 2012, Q-Auto is the official dealer for Audi and Volkswagen. http://www.q-auto.com
Highlightsu**
• Established and trained a new sales team transforming them into high-performers within 3 months; consistently achieved / exceeded monthly targets after the first three months.
• Set-up process flows and reporting systems that led to efficient daily business operations.
Responsibilitiesu**
• Reported to the General Sales and Marketing Manager (GSM) and led a team of 8 including salesmen and public relations officer in managing the company’s Audi showroom.
• Developed and implemented sales strategies and plans to achieve monthly targets of the showroom.
• Evaluated performance - individual as well as overall team - providing effective communication and remedial intervention when required.
• Managed the showroom ambience, appearance, facilities and hygiene as per company and Audi standards.
• Assured effective merchandizing in terms of display of the cars and availability of point of sales (POS) collaterals and catalogues.
• Supervised the fleet of demo vehicles monitoring condition, mileage and maintenance of logbooks.
• Collaborated with the GSM in planning and ordering of new vehicles to maintain required stocks.
• Developed pricing strategies for various models in coordination with the GSM to achieve long and short term company profitability objectives.
• Influenced key decision making by gathering, consolidating and analyzing data and feedback from sales team and customer facing employees and providing inputs to top management.
Coreo is a one-stop solution for property in Qatar managing an extensive portfolio of top-notch properties for rent or resale. http://mycoreo.com
Highlightsu**
• Consistently achieved monthly sales targets of USD 20K.
• Penetrated untapped commercial properties and increased business revenue
• Developed and sustained rapport and productive relations with customers leading to numerous referrals and deals.
Responsibilitiesu**
• Inspected prospective commercial and residential properties and evaluated their current market value.
• Interfaced between property owner and customer managed all phases from initiation to completion of the deal to satisfaction of the customer and owner.
• Coordinated all activities related to negotiation of final sales price and terms of lease/purchase agreements.
• Initiated resale activity on behalf of customers, made offers and closed deals meeting customer requirements.
• Trained and coached junior team members to build required skills and competencies.
• Built comprehensive knowledge of Qatari property market for both sales and leasing related to trends, pricing, consumer demands and offers.
Alfardan Automobiles is the official BMW Group importer in Qatar representing BMW, MINI and Rolls-Royce brands of cars. http://www.alfardan.com.qa
Responsibilitiesu**
• Leveraged skills and knowledge acquired through BMW Sales Training Certification to deliver outstanding performance in sales and customer relations.
• Managed complete sales cycle from introduction of the client to the registration of the vehicle in the client’s name.
• Interfaced with customers and provided support in negotiating with banks for car loans and insurance companies for vehicle insurance policies.
• Coordinated with the technical service team assuring quality service generating consistent customer satisfaction.
• Used BMW database management systems - Vehicle Management System (VMS) and Focus Pro for Customer Relations Management (CRM) - for maintaining complete records daily activities, reports and customer details.
• Coordinated with the Ordering and Planning Department for assuring availability of vehicles and on time delivery to clients meeting their expectations.
Managed business of importing gadgets and gift items from China and sales in Lebanon
Responsibilitiesu**
• Established and managed the business as a profit centre controlling all aspects of procurement, sales, finance and staffing.
• Managed direct import of products from China including identification of products and sources, negotiation of prices and purchase terms and coordination of shipments.
• Drove retail and wholesale sales by developing and nurturing a loyal client base by enhancing satisfaction and delivering an exceptional after sales experience.
• Led branding and promotional activities and motivated sales team in achieving predefined sales, revenue and profit targets.
• Transferred the management of the business to a third party in pursuit of new and challenging opportunities.
• Worked in the Arab Affairs Department and assisted in the study and analysis of different topics (such as Iranian Nuclear Project, UNIFIL, etc.)
• Trained at the Central Bank of Lebanon (BDL) during the summer of 2006. Learned about the BDL role & functions in stabilizing the Lebanese economy and gained adequate knowledge on banking system.
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