Management Consultant
Self
Total years of experience :27 years, 6 Months
Enterprise program management, change management, PMO management. Clients include Applied Materials, American Express, Wells Fargo, United Airlines, Kellogg, ComEd, Motorola, Walgreens, Kraft, Blue Cross Blue Shield, State Farm Insurance, Wal-Mart, Dell, Hewlett Packard, Reliant Energy, Fed-Ex, Ernst & Young.
Manage $40MM Portfolio for Consumer/Commercial Banking
•Train/Manage 10 OCM Project Managers
•Governance via OCM Metrics and Financial-Management (Prosci ADKAR Based)
•Manage post-merger Enterprise-Application integration
•Organization Change Management, Stakeholder management, Executive Reporting
•Development, approval, resourcing, execution
•Risk assessment, IT SDLC Liaison. Financial and assessment. Procurement / Vendor Management
•Planview Deployment (SAP Environment)
•Organization Change Management for 1, 000+ users (IT, Business, Operations)
•Strategy, Sponsorship, resourcing, ROI Presentation
•Integration with Project Management Office quality management. Vendor Management (Communications, Invoicing, Project Management)
(SAP Environment)
•Managed $40MM Outage Management System replacement.
•Developed ADKAR-based Change Management and Training Strategy
•Developed internal/external Communications processes and delivery vehicles (SharePoint, Weekly Reports/ Intranet Site). Managed liaison with Human Resources, IT and Business Leadership.
•Procurement / Vendor Management (Invoicing, Resource Management, Project Management)
•Business Process Simplification
•Idea Management / IT Cost Reduction. Communications Management (SharePoint, Leadership Reports)
•SAP Deployment Management (Skillset Review)
Change Management IT Portfolio
•System Process re-engineering (As-Is and Cutover Plan). Procurement, Materials Management, Invoicing
Enterprise planning for $100MM enablement program to enact Affordable Care Act
•Change management planning, execution and measurement (SAP Environment)
•EPMO liaison (risk management, Executive communications).
•Vendor management (Portfolio Planning, KPI Management)
•Communications management, stakeholder management
Enterprise Change Management (SAP Environment)
•Stakeholder management, Communications, SharePoint, Reporting
•Solution deployment liaison (requirements management, end-user testing, data archival, quality control).
•Vendor/Procurement Management (Quality Control, Process Management
Strategy and Planning
•Corporate governance
•Developed Change Management program to oversee $40MM annual internal IT enhancement plan.
•Chaired cross-functional project management team and process.
•Systems/Process integration (SAP, PMO, Marketing)
•Performance Metrics development
•Developed cycle-time metrics for gauging success of Change Management program.
•Developed post-implementation audit to measure success of release.
•Customer Analytics
•Coordinated Executive forums to solicit input on needed enhancements.
Project manager: New product development
•Launched an online Energy Management, Bill-Pay tool via 3rd party vendor to 2MM customers.
•Managed research, testing and operational rollout of PowerDetector outage notification device.
•Managed the research and rollout of first Residential customer retention and lifecycle management program.
•Market research, competitive analysis.
•Developed competitive matrix for SMB Retail Electric providers.
•SAP Change management
•Change Management program manager
•Enterprise change request (ENTCR) system manager. Communications manager. Cross functional lead.
•SAP Project Management: Cleared 80, 000 customer issues in 90 days via 40-person team.
Competitive analysis (secondary research / products / messaging)
•New product development (IPaq).
•Knowledge share, Internal communications
Client relations / business development within Gulf Coast region (TX, LA, MS). City/County and State lobbyist
•Business process management, Marketing strategy/planning, Media relations.
Economic Development.
•Governmental advisor
•Elected official Orientation. Advisor to City/County and State on tax incentive/business recruitment policy.
•Marketing strategy/planning. Manage trade shows and awards luncheons. Media relations (print, Radio/TV, online).
•Chair - Real-Estate Advisory Committee. Executive counsel of 12 regional real-estate development firms (Advocacy, Issues Management, Tax Strategy)