victoria mwangi

 Read and reply to e-mails
 Draft letters
 Customer Service
 Answer phone calls

 Providing professional customer service to all customer as express service is required
 Update customers on held shipments upon arrival into the country as per Qatar Customs rules
 Call centre
 Collect paperworks and obtaining ICT (Information Communication and Technology)& MOI (Ministry Of Interior) approvals on behalf of customers, hence generating revenue for the company
 Communicating with our Dubai Hub for ICT road shipments which are on hold and the approved shipments that needs to be moved
 Assisting customers on the procedures of obtaining approvals and possible options to enable smooth clearance
 Maintain an excel sheet to be able to follow up with customers on the pending shipments held for approvals in customs that needs to be cleared
 Answer to enquiries for incoming shipments prior to arrival in the country
 Maintaining team work to achieve goals set by the department
= Promote / selling company products and account opening

 Updating database and housing list in a daily basis for resignations, terminations and in coming crew.
 Attending to phone calls and crew mass in the office
 Drafting move letters and send to CEO’s office for response
 Inform crew and make follow up on maintenance and move requests
 Liaise with Maintenance Team Leaders of any maintenance issues on behalf of crew members.
 Read and reply to e-mails
 Order for stocks for incoming crew
 Make roster, leave plans and time sheet for the department
 Liaise with Pest Control Supervisor and make a roster for Housing officers to attend to the treatment in various buildings
 Create of new accommodation in database
 Delivering customer service
 Filling of purchase orders, invoices and CEO’s letters

 Supervising (QAS) Ground Handling Agent for Qatar Airways at Check-in, Gates, Transfers and Boarding gates
 Order and monitor meals for flights
 Re-route passengers with connection issues by making alternative booking flights in AMADEUS
 Offer compensations to Denied Boarding Passengers
 Liaise with out stations for smooth handling of our flights

 Be fully aware of all products and services for each cabin
 Transfers
 Ensure highest standard of customer service is delivered to all customers and pro-actively identify customer needs
 Gate Lead: supervising gate operations to assist with OTP and printing of paperwork for the flight
 Manage disruptions and delays with tact and diplomacy
 Check in customers using SHARES, DCS and AMADEUS ensuring that all documentation is correct including passport and visas
 Ask security questions at check in areas and alert security
 Flight monitoring:
 Monitoring flights in SHARES to ensure catering is at optimal levels
 Comply to flights closure procedures
 Release seats on flights to ensure availability for self service and main bank check-in
 Communicate any operational changes to the customer service team
 Investigate of any check-in or system errors
 Pre-flight control

 Manifesting of flights for different airlines
South African Airlines, Swiss Airlines, Air France, Air Mauritius, Astral Aviation, East African Safaris, Qatar Airways & Brussels Airlines
 Typing Airway Bills
 Import rotation as per manifest
 Arriving of flights as per airline
 Delivery of goods in the various systems as per airline
 Making transfer manifest to different airlines
 Customer service
 Checking Airway Bills have passed all that is required for shipping
 Checking goods have been screened and properly labelled
 Sending telexes for communication with load control and airlines