Marketing Executive
Intelligent Partners
Total years of experience :11 years, 6 Months
Reporting to the Director of the Company
Responsible for organizing and hosting presentations at schools within the UAE for students of grades 10, 11 and 12 on “Career Exploration”
Responsible for organizing and hosting Career fairs at various schools and universities across the UAE
Compiling of the monthly MIS (sales target)
Cold calling students to see if they require any assistance with applications into universities abroad
Created and managed all the social media sites for the company (Facebook, Twitter, Instagram, Pintrest, Linkedin)
Ran campaigns on various websites for certain Universities
Responsible for drafting articles for the company’s website and blogs
Conducted interviews for student interns in the office
Responsible for training student interns.
Reporting to the Operations Manager
Responsible for processing room reservation by phone and or email
Responsible for creating itineraries for tours
Covert On Request bookings into confirmed ones
Handle crisis situations
Coordinate with hotel to convert all denied bookings
Used proper procedures to change or cancel reservations
Coordinating the convention and conference groups in block reservations
Handling customer concern properly and executing strong customer service abilities
Responsible for all other duties assigned
Reporting to Front Office Manager
In charge of all Communication to and from the Hotel (telephones, emails, fax)
Training new staff into the department including voice and accent training
Creating daily reports as to guest dissonance and delights
Handling the complaint management system known as Triton
Handling guest queries
Daily 1 hour training for existing staff as I was the Department Learning Coordinator (DLC)
In charge of handling all the emergency procedures of the Hotel
Handling audit rules and regulations vis a vis Front Office
Responsible for training the team on various procedures
Was part of ITC Hotel’s famous Winovation scheme for employees, with the “E-Phonebook”
Expert at using Telnet software and Alcatel System software
MBA in Travel and Tourism management. Since I love to travel and discover new cultures and meet new people, I chose this particular major.
Passed in First class with distinction.