Vidya Swaminathan

• Requirement Elicitation - Conducted structured requirement gathering sessions with cross-functional
stakeholders to capture high-quality business requirements and functional specifications for more than 10 projects.
• Stakeholder Management - Orchestrated cross-functional communication between technical teams and multi
tiered business stakeholders, proactively analyzing business requirements, identifying business gaps, and resolving
issues at earlier stage thereby preventing rework by 40%.
• Business Process Analysis - Architected core business processes, functionalities, and workflows by creating
professional mock-ups and wire frames for web development using Figma, serving as the blueprint for development
teams and proposed solutions to improve efficiency and productivity of businesses.
• Digitalization - Drove business process digitization for clients by moving manual or fragmented systems into
automated, integrated systems using Zoho One suite of applications.
• Pre-Sales & Solutioning: Facilitated pre-sales scoping, effort estimations, and requirements analysis; mapped
business requirements to technical solutions and successfully managed implementation support, post
implementation Change Requests (CRs) and system migrations.
• Data-Driven Insights - Enhanced client operations by building extensive dashboards for sales and marketing
teams using Zoho Analytics leading to actionable reports, insights, and improved performance.
Project Management & Delivery Execution:
• End-to-end project execution - Managed project from kick-off with planning, developing WBS, tasks, timelines,
resource allocations, scrum calls, client meetings, implementation, tracking, training, and delivery of project.
• Quality Assurance Leadership - Directed the entire Quality Assurance (QA) lifecycle, including coordination of
internal testing, defect management, and leading User Acceptance Testing (UAT) ensuring product quality.
• Project Feedbacks - Received client appreciations and recommendations for multiple successful implementations.

• Examined existing systems and technologies to identify areas of improvement and upgrade opportunities.
• Process analysis of a software upgrade in a pilot project for Japan based auto insurance client.

• Served as Subject Matter Expert in coverages module of automobile insurance.
• Led project development teams on business requirements for automobile policy administration system (PAS).
• Spearheaded the business requirements for insurance coverage related changes and worked in the application
business logic layer.
• Executed code review, integration testing and defect fixing.