Technical Soln. Representative II
DXC Technology (Hewlett Packard Enterprises)
Total years of experience :14 years, 2 Months
Configuring Industry Standard Servers (ISS), Blades Servers, Proliant Servers, Tape Libraries, MSA Storages all entire set of accessories
Exposure in configuring servers technically using different tools like CCA, Easy Config, B2B & Watson Configurator and Quoter.
Communicating with end customers or HP resellers to know the plan and requirement’s
Taking control of guidance and leaderships to the team members and serving technical knowledge source within the process
Proceeding major contributions to lead directly impact on the quality of service in providing customer’s satisfaction
Good analytical and troubleshooting skills on complex product configurations.
Configuring Servers, Storages & Enclosures to the customers of EMEA regions
Delivering quotes to the end customer depending on their business needs
Hands on experience with different tools to configure systems and storages to create quotation
Acting as “Catalog Manager” in maintaining customer’s online portal activities with products up to date
Market Price Referrence Desk : My Additional new role is as Market Price Analyst
\[30 Jan '13 Up to Till now\]
Nature of Job:
Intelenet Global Services Ltd:
▫ Retail Banking (Non - Voice)
▫ Dealing with Barclay's Customer's Account's
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TCS E Serve:
▫ Insurance Process (Non - Voice)
▫ Dealing with Marsh & McLennan Insurance Agency of US
Hewlett Packard:
▫ Technical Server Configurating Process (Non - Voice)
▫ Dealing with EMEA Regions HP Product Re-sellers & End User's
Job Profile:
Intelenet Global Services Ltd:
⇨ Transferring funds to the Customer's account for their needs
⇨ Issuing Notices to the Customer's regarding their account's
⇨ Closing Barclay's Customer's accounts with correct Checks.
TCS E Serve:
⇨ Issuing Certificate of Insurance for Floods, General Liabilities & Commercial Properties in Miami customer's.
⇨ E-Mailing & Sending Fax the Evidence of Insurance to their Bank
Hewlett Packard:
⇨ Selling Servers, Storages & Enclosures to the customers of EMEA regions
⇨ Preparing valuation quotes to the end to end user's depends on their business needs
⇨ Using different types of tools specifics to configure systems and storages to creating quotation
Job Role & Activities:
⇨ Configuring Industry Standard Servers (ISS), Blades Servers, Proliant Servers, Tape Libraries, MSA Storages all entire set of accessories
⇨ Exposure in configuring servers technically using different tools like CCA, Easy Config, B2B & Watson Configurator and Quoter.
⇨ Communicating with end customers or HP resellers to know the plan and requirement's
⇨ Taking control of guidance and leaderships to the team members and serving technical knowledge source within the process
⇨ Proceeding major contributions to lead directly impact on the quality of service in providing customer's satisfaction
⇨ Good analytical and troubleshooting skills on complex product configurations.
Additional Initiatives & Responsibilities:
⇨ Maintaining & Cascading daily Backlog reports, Turn Around Time (TAT), Output Quality & Productivity reports to the Managers
⇨ Created TACM process repository file for the process and also updating and cascading it to the team members
⇨ Co-ordinating with the teams to achieve the KPI Metrics
⇨ Follow-ups on resolution of client queries/complaints
⇨ Allocation work to the team members and coordinating them to achieve 100 % accuracy
⇨ Obtaining and recording feedbacks from customers
Reward's & Recognition's:
⇨ PMS Topper with consistency
⇨ Recognised for Paramount Award for PMS Topper
⇨ Recongnised for Spot award for TCE Champion
Professional Trainings:
• Undergone lots of internal trainings in Hewlett-Packard Pvt. Ltd., India on different HP Server and Storages, platforms.
Course's undertaken:
✓ Overview of Configuration and Quote - A combined view of Industry and GBS
✓ Completed a course on Ethics & Compliance
✓ Completed GBS University - I made it Better
✓ Completed global Trade Export awareness Web-based Training
✓ Completed Online Networking configurator Tool Training
✓ Completed Business Communication Training
✓ Nominated for Domain Certification Exam and training is going on for that Domain Certification course
\[1 Jun '11 - 2 Jul '12\] - 13 Months
Working as a Technical Associate in Hewlett Packard, Chethpet
Insurance Process (Non - Voice)
Dealing with Marsh & McLennan Insurance Agency of US
Worked as a Customer Service Executive in Intelenet Global Services Ltd, \[12 Oct '09 - 26 May '11\] - 19 Months
Worked as a Process Associate in TCS 'E' Serve, Porur DLF
Retail Banking (Non - Voice)
Dealing with Barclay’s Customer’s Account’s
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