Managed a 24/7 high-availability enterprise network supporting 50K+ Customers geographic
regions.
Masters in WAN and LAN, MPLS, VPLS, Xconnect, ILL, ADSL, GPRS 3G&5G Networks, Layer 2
Networks.
Configure, monitor, and maintain, Palo Alto firewalls, and enterprise-grade routers/switches.
SDWAN implementation with FortiGate firewall for 10k branches
Collaborate with network architects to deploy BGP/MPLS solutions in a multi-tenant environment.
Resolved routing issues (OSPF/BGP) and VPN tunnel drops across WAN and cloud infrastructure.
Deployed redundant BGP configurations for global failover in collaboration with ISP vendors and
cloud providers.
Optimize routing protocols (e.g., EIGRP, OSPF, BGP) used within the DMVPN network for all major
banks, high end customers.
Designed and implemented Layer 2/3 network solutions across multi-site environments, ensuring
high availability and low latency.
Conducted packet-level TCP/IP diagnostics to troubleshoot intermittent connectivity issues and
application latency.
In Depth Trouble shooting on UDP, DHCP, ARP, NAT, DNS, HTTP, SSL/TLS, IPSEC protocols.
Deployed and supported SD-WAN solutions for remote offices, improving WAN performance by
40%.
Tuned QoS settings to prioritize voice and critical traffic across WAN/MPLS links, reducing latency
by 30%.
Performed firmware upgrades on HO, critical devices and patch management during scheduled
maintenance windows.
Worked with security teams to investigate and mitigate DDoS attacks and unauthorized access
attempts.
Participated in the implementation of redundant routing architectures (dual-homed, HSRP/VRRP).
Performed regular DR (Disaster Recovery) failover testing, ensuring all redundant paths and
systems worked as expected.
Implemented network-level redundancy for all critical systems (dual ISP, dual routers, dual-homed
firewalls).
Lead or contribute to network-related projects, such as migrations, upgrades, or expansions.
Developed Python scripts with help from Cisco Tac, to capture the logs at the time of issues.
Act as final escalation contact for NOC, resolving high-priority P1/P2 outages and recurring network
issues.
Conduct root cause analysis (RCA/RFO) and author detailed incident reports for senior
management and clients.
Ensured adherence to SLAs by monitoring incident MTTR, change success rate, and service
availability metrics.
Mentor and train L1/L2 NOC technicians; developed SOPs and technical documentation.
Mentored a team of 6 junior engineers, resulting in internal promotions and improved L1/L2 ticket
resolution by 35%.
Represented NOC in Change Advisory Board (CAB) meetings to assess technical risks and business
impact.
Handled escalations impacting customer-facing systems and ensured minimal downtime through
proactive response.
- Company industry:
- IT Services
- Job role:
-
Information Technology