Inside Sales Manager
Erith Engineering Solutions LLP.
Total des années d'expérience :23 years, 3 Mois
• Currently managing a High-Performance Inside Sales team that includes teammates from India, Egypt, and South Africa and managing day to day operations of the companies includes other entities.
• Recruiting and hiring new candidates for marketing, inside sales and logistic positions - working on their career growth plan after SWOT analysis for their individual growth aligns with company growth.
• Conducting the training for new joiners from company introduction, core training to perform their daily activities includes training on Zoho - CRM and daily updates.
• Daily, weekly, and monthly tracking on enquiries received, quote submission, order intake, purchase order processed to respective suppliers / plants.
• Conducting weekly audit on customer data well maintained by respective IS team members on the server drive with supporting documents, quotes, PI, email on technical clarification, payment remittance details etc.
• Created Sales Objectives, dashboard for individual IS members and KPIs to indicate their productivity and supporting them to improve their core knowledge that required to perform their daily activities.
• Motivating the team by announcing some gift vouchers, incentives, performance bonus with support of Line Manager as well HR team.
• Communicating with external directors with CRM data analysis - potential (A class) customers, high value of quotations submitted, Order Intake etc. based on the further strategy to explore the business and support required from IS team.
• Communicating with the customers - follow-ups on high value quotes, discounts to be offered to win the order, coordinating on technical queries with respective suppliers / plant through technical team, payment follow-up against proforma invoices, Letter of credits or CAD.
• Conducting meetings with company directors, external directors, business development representatives to understand further expected enquiries in the pipeline, upcoming projects and tenders or bids to participate for submission via their portals.
• Participating in Business Strategy meeting to align our marketing strategy based on my experience - brand promotion, trademark registrations, market analysis, product analysis, competitor analysis etc.
1. Promoting the company’s existing brand and introducing the cleaning, sanitizing and disinfecting services to residential, commercial and industrial customers.
2. Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends and suggesting system improvements to achieve company goals.
3. Maintaining relationships with customers by making regular visits, understanding their needs and anticipating new marketing opportunities.
4. Providing the training on communication, behavior includes housekeeping works to present the company and serve the services in more professional manner to client.
5. Promoting the company services on social media’s viz. Google My Business, Face book, LinkedIn etc.
6. Writing the contents and designing the flyers, broachers, creating the videos to promote specialized services to the market.
7. Tele-calling to customers, responding to email enquiries, visiting their respective sites or premises for inspection to offer the right solutions.
8. Preparation of Quotations, Minutes of meeting, Annual Maintenance Contracts and submission to respective customers, company representative for signing and approval.
9. Submission of service order confirmation to clients and scheduling the activities in consultation with operation team to execute the work and deliver the project on time.
10. Obtaining the feedback and signature of client on completion certificate simultaneously raising the tax invoices to process the payment.
11. Follow-ups with customer for due payment collections for account reconciliation.
12. Finalizing of subcontractors, issuing of purchase orders to subcontractor for respective site works.
13. Overall tracking and observation of sales, marketing and operational activities till completion of the transaction.
Worked as a Projects & Operations Coordinator for Middle East countries. Smoothly landed the 250+ expats in Kuwait for KNPC - Clean Fuel Project and successfully completed the project. Activities were include overall coordination from visa processing, medical check up, KNPC safety training include confined space, accommodation, procurement of safety equipment’s, document control, hotel booking, flight ticket booking, daily & weekly reports on project updates, vendor management and payment processing, invoice submission to client and payment follow-up etc.
Inside Sales & Marketing Responsibilities:
A) Sales Functional Role -
•Downloading the leads from B2B portals and forwarding to respective regional sales manager.
•Preparing the quotations and sending to customers as well TSM for further follow-up.
•Submission of RFQ to respective plants then preparation the offer for Indian Customers.
•After order receipt, coordinating with logistic for placing the PO to respective plants and tracking till delivery of material.
•Submitting the proforma invoice to respective customer and collection of payment.
•Coordinating with the finance department for preparation of tax invoices and payment reconciliations.
•Monthly payment follow-up for credit customers and follow-up till receive the dues then updating to finance dept.
•Monthly follow-up for C-Forms and collecting the same before end of financial quarter.
•Updating the MIS, Sales Orders, Purchase Orders, Quote Trackers and circulating to Management on weekly basis.
•Participating in Business Review Meetings, presenting key customers strategy.
•Tele - calling to customers for their next schedule requirement & maintaining the Ex-stock as per schedule.
B) Marketing Functional Role -
•Segment wise exhibition planning- Exhibition list finalization, coordinating with organizer, completing the stall booking procedure, stall design and vendor finalization,
•Planning for products advertisement in organizer special issues, company profile and product registration in exhibitor directory, invitations preparation and circulation to customers.
•Finalizing the Posters, Flyers, and Articles for display in shows as well advertiser’s magazines. Selection and finalization of giveaways for distribution in respective shows.
•Coordinating for company participation in exhibition conference to promote our products, enhance brand image etc.
•Market research, updating the advertising sources and finalizing the yearly budget plans under support of Marketing Head.
•Releasing the article on new ‘Product Launch’, Technical articles, Write up etc.
•Market research, Email campaigns segment wise for enhance the brand image, lead generations etc.
•Arranging the regional ‘Customer Meet Programs’ under the support of regional sales managers etc.
Key Achievements:
•Implemented the commercial document formats for GIPL- considering GGB indirect as well direct sale transactions.
•Independently handling key customers for GGB India, increased sales by generating leads thru B2B portal.
•Developed the new forwarder considering better services in economical freight charges. It improved company profit margin, on time delivery, response to customer as well saved the freight charges comparing total purchase vs. total freight in year 2011.
•Developed the excellent relations with customer’s as well onshore colleagues that help to get immediate support.
•Successfully initiated the participation in major exhibitions considering to get business from Automotive, Industrial and small industries. Big exhibitions -Excon, Auto Expo., Hydrovision, Automechanika, Bauma etc.
•Developed the new sources for advertisement & branding, printing, exhibition giveaways as well vendor for exhibition uniforms
Sulzer Chemtech Tower Field Services (I) Pvt. Ltd. is a 100% subsidiary of Sulzer India Ltd, Switzerland, engaged in the design, engineering and fabrication of Mass Transfer equipments (column internals), Static Mixers and providing installation services for Oil and Gas refineries, Petro-Chemical, Fertilizer and Chemical sectors. Sulzer Chemtech Tower Field Service (TFS) is the service division of Sulzer Chemtech performing installation of column internals like trays, packing etc. during the maintenance, planned turnarounds or during Green field project phase, associated with vessels, columns and towers Internals for the oil and Gas, Refinery, Petro-chemical, Fertilizer and Chemical petrochemical industries.
Responsibilities:
•Collection and registration of orders in ERP system as basis for the further processing by the internal departments, coordinating between customer and the project department. Coordinating with subcontractors and vendors for quotations as per site work.
•After quotation and vendor finalization commercial coordinating and monitoring of orders to subcontractors in consultation with Project Manager and Purchase department. Partially coordinating with HR and Admin department for project related documentations such as
Responsibilities:
•Cautiously resolve the out sorted cases of British Gas - Billing & MMR process through SAP ISU.
•Achieve the daily target, maintain the quality of work and improve the team efficiency.
•Provide the floor support to the new teammates, Upgrading the work procedure to resolve the cases in short time without affecting the ongoing process and get it approved from process mgr. then down load it to the team members for process improvement
Responsibilities:
•Providing general administrative support to Sales, Service, Marketing and Training Dept.
•Handling Tel- calls, EPBAX, & Fax etc. Letter correspondence, Documentation’s, Filing, maintaining Inward-Outward registers.
•Arrangement of conference, Kick of Meetings and Training programs for Service Engineers.
•Maintenance of office and workshop total premises. Bill certifications of Security, Couriers, Telephone, MSEB & other service related out side repair works. Preparation of Daily report, Weekly Report & Monthly reports & forwarding to Director and Mgrs.
•Customer attending at counter for parts sale and in workshop for JCB M/c related job works.
•Tele-contact to customers for increasing Parts and Oil sales and recovery of outstanding payments as per debtors list.
•Follow up with customers for servicing of JCB machine as per warranty schedule, Annual Repairs Contract.
•Assisting to store keeper for Material Inward-Outward, Invoicing to customers via system.
•As per Branch office requirements- Transferring the Material thru delivery challans by respective transport or courier.
•As per Customers and Engineer’s requirement raising the PO / VOR to JCB-C&F and follow up until the material delivery.
•Daily Spare parts stock reporting to the Spare part Mgr., consequently maintaining the stock.
•Submission of defective parts to Head office after approval of Surveyor and JCB-Area Manager.
•Warranty claim preparation of warranty failed parts and dispatching to JCB-Head office after approval of JCB-Area Manager.
•Assisting to Parts Mgr. and Service Mgr. whenever need arises. Conducting the “Customer Meet Program” with Sales, Service and Spare part managers.
•Tel- contacts to other JCB dealers, branch offices and interested candidates for “JCB Operator Training Course” and provide the all information about JCB Training Course.
•Completing the candidate’s admission process, arrangement of Lodging & boarding. Keeping the records of all trained candidates and providing the guidance for "JCB Operator" jobs in India as well as in abroad.
