Financial Advisor
Zurich International Life
Total years of experience :17 years, 5 Months
• Prospecting Client’s via Cold Calling, Referrals, Social-Media, Email and Lead Generation Activities to seek an appointment for a Comprehensive Financial health check-up to find the Gap Analysis if any to suggest the right solution to support in fulfilling FUTURE FINANCIAL SECURITY.
• Product Line: Whole of life Insurance, Regular Savings Plan, Term Insurance, Critical Illness Plan and Simple Wealth Investment.
• Updating Sales force with leads and the status of every lead for accountability and adhering to Compliance, Quality, Insurance Authorities Guidelines.
➢ Attending inbound calls of customers and delivering professional
service by answering all account related information such as
Statement of account, setting up easy payment plans, balance in
account, Upselling QC - BT (Quick Cash and Balance Transfer),
process and update customer information in CRM (Customer
Relationship Management Tool), process and educate on reward
facilities, educate customers how to avoid Fees such as interest,
over limit fees, late payment fees.
➢ Educate customers on online service offerings and mobile app.
➢ Assisted account holders access technology to enhance banking
convenience via multiple self-service channels offered by the
bank.
➢ Handling and resolving customer escalation by providing offers
and solution, waiving of charges levied on the account, liaising
with other departments to get the request expedited.
➢ Ensure to maintain quality scores and adhering to the policies and
procedures of the bank.
➢ Ensure to keep my self-updated on the policies, terms and
conditions and changes in process defined by the bank.
➢ Ensure to meet the targets set for the department by the bank
and the team.
➢ I utilize my knowledge of Insurance policies and companies to
evaluate, recommend, and sell plans to customers or businesses
based on their requirement.
➢ Negotiating with Underwriting teams to get the terms and
conditions in order to ensure closure on fleet deals.
➢ Communicating with customers to assess their current situation,
researching products to match the customer’s needs, processing
paperwork, working on Quotation strategy and ensuring existing
customer information is up to date.
➢ Contacting existing policy holders to check if information is up to
date and to verify policy renewal if it’s expiring. Reselling the
product if the customer is not interested in renewing it by
reinforcing the benefits and persuading the customer to purchase
the insurance plan again.
➢ Ensuring that I have good knowledge of policies, regulations and
laws to stay up to date with any changes to these areas.
Ø Delegating tasks, negotiating workloads, assessing staff performance and progress to ensure a clean, safe and friendly working environment.
Ø Monitoring and Mentoring Net Promoter Score.
Ø Brief and train the sales force to create product awareness and demand.
Ø Enforcing all company approved policies and procedures.
Ø Maintaining Daily, Weekly and Monthly statistic Reports. Areas of Expertise
Ø Identified operational issues and devised goals and plans to address them.
Ø Ability to negotiate and influence.
Ø Integrity, humility and an entrepreneurial attitude.
Ø Coaching and mentoring skills and ability to manage through others.
Ø Customer relationship management and service oriented.
Ø Attending to customers and providing business solutions on computers, Work Stations, Servers, Software and accessories and converting them to sales.
Ø Ensuring to deliver close rate, margins, revenue and other metrics such as quality, services, Dell Financing option and other aspects set on monthly basis as target. Achievements
Ø ‘CSMB Star of the Quarter Q3 - FY15’ for generating highest revenue and sales.
Ø ‘Dell Bronze Award - FY15’.
Ø ‘US System Most Promising New Sales Representative’ - Q2 FY11.
Ø ‘Rising Star of the Quarter’ for generating highest revenue and sales.
Ø ‘Consistent Performer - FY11’ by Mr. Mel Parker, Vice President.
Ø Executing and managing operations for the company like - Promotions, Product Launch, Events, Road shows, Merchandising, Conference, Celebrity Management, Theme Parties, Weddings, Artist Management and Fabrication and Sinages.
Ø Client Management - Suggesting various worked-out feasible options for events and ensure timely communication and updates on the flow of events in order to provide complete marketing and advertising solution to achieve brand recognition.
Ø Structuring event logistics as per the client pre-requisites - Production, Fabrication, Vendor Management, Operations, Infrastructure and coordinating the technical aspects such as AV, Sound, lights and Graphics Management. Achievements
Ø Successfully managed the Hospitality Division for “Airtel Champions League Twenty20 - 2009” cricket matches held at Rajiv Gandhi Stadium, India.
Ø Organized the auditions and grand finale of “Mr. & Miss Fresher Hunt” for Radio Mirchi (in association with Dell & Intel) at all major colleges in the Region.
Ø Conducted Aircel’s “Kaun Dega Man of the Match Award” at all major Malls, Coffee Day outlets and in-house outlets of Aircel.
Ø Launched Tata’s “Croma” chain of stores across the Region.
Ø Primary role of customer service, adhering to store procedures on ambience, display, maintaining stock levels, warehouse management etc.
Ø Training and updating colleagues on the shop floor on store procedures.
Ø Represented the employees of the store as a member of ‘B.I.G’, the ‘National Big Involvement Group’ of Marks and Spencer, to protect their interests and rights, and also resolving any other concerns of the employees keeping in interests of the company’s growth. Achievements
Ø Promoted to ‘Retail Trainer’ from ‘Customer advisor’ within six months, based on criteria like thorough knowledge on store procedures, quick decision making, efficiency, hard work, problem-solving, customer service etc.
Ø Certified Marks and Spencer ‘HSE’ approved First Aid Provider.
Degree in Commerce
BUSINESS MANAGEMENT