Vijaya Kumar Veeraragavalu

• Improved infrastructure reliability from 80.2% to 99.9% across multi-site manufacturing plants
supporting 500+ users.
• Developed ISO 27001 cybersecurity governance framework covering risk management and
access control policies.
• Headed large-scale IT infrastructure operations covering LAN/WAN networks, MPLS
connectivity, Windows Server environments, and Cisco-based network architecture.
• Introduced ITIL framework service management processes that reduced IT incident resolution
time by 35%.
• Led enterprise vendor management and technology procurement strategy optimizing IT
infrastructure investments and CAPEX/OPEX budgets.

• Steered enterprise IT infrastructure and ERP platforms enabling digital operations for aerospace
manufacturing production environments.
• Led SAP ERP implementation across manufacturing and finance modules, replacing legacy
systems and improving production data visibility across 6 departments and 57 CNC machines.
• Deployed Industrial IoT monitoring systems capturing real-time production data from 57 CNC
machines.
• Accelerated manufacturing efficiency by 30% through digital factory integration and data-driven
production analytics.
• Architected enterprise cybersecurity governance aligned with ISO 27001 and AS9100
compliance.
• Instituted a comprehensive disaster recovery plan aligned with ISO 22301 standards,
incorporating data backup, system redundancy, and failover mechanisms; plan reduced potential
downtime by 40%.
• Launched centralized service desk operations and incident management workflows to streamline
IT support delivery.

• Governed global IT infrastructure across multi-site manufacturing plants supporting 500+ users
while maintaining 99.9% system uptime.
• Led Oracle ERP implementation and enterprise application support programs.
• Strengthened cybersecurity posture by deploying controls process with IATF 16949 standards.
• Architected a streamlined call routing system; decreased customer wait times by 35% and enhanc
ed overall service efficiency for inbound inquiries.
• Administered enterprise network and telecom infrastructure supporting 500+ users and multiple
production facilities maintaining 99.9% network uptime.
• Led IT audits, compliance initiatives, and continuous improvement programs across technology
operations.
• Spearheaded enterprise IT budgets ensuring cost optimization and alignment with business
objectives.
• Directed cross-functional ERP transformation programs using structured project governance,
stakeholder management, and enterprise change management frameworks.

• Directed the upkeep of enterprise IT infrastructure supporting corporate campus operations and
nine distribution centres, directly contributing to a 20% increase in overall employee productivity
and efficiency.
• Delivered enterprise ERP deployment (Base Infonet - IBM AS400 / PowerBuilder) supporting
HR, SCM, manufacturing, and finance operations
• Administered enterprise telecommunication systems encompassing MPLS networks, PRI
connectivity and nine distribution centers, while spearheading vendor negotiations, achieving a
20% reduction in telecommunication spend.
• Led IT vendor selection and contract negotiations managing technology investments worth ₹5+
crore while optimizing infrastructure procurement costs.
• Implemented enterprise backup and disaster recovery architecture with automated off-site
replication and periodic DR testing.
• Ensured 99.99% uptime for critical systems through redundant architecture and secure AWS S3
backup infrastructure.

Delivered enterprise network infrastructure, ERP implementation support, and system
administration across manufacturing and commercial environments supporting 300+ users and
multiple branch locations, improving network reliability and application performance.