Service Advisor
Alghanim
Total years of experience :25 years, 9 Months
Alghanim Industries Honda
Kuwait
Key Responsibilities:
•Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules
•Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
•Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
•Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
•Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
•Maintains automotive records by recording problems and corrective actions planned.
•Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Right Choice (Car and bike modification/Accessories/used Car & Bike)
Kerala-India
Key Responsibilities:
•Modify cars and bike to the desired look for the customers
•Coordinate with alteration jobs
•Up sell accessories
•Purchase used cars and bikes after evaluation
DOMASCO (Honda), P.O.Box:1427, Doha-Qatar
Key Responsibilities:
•Up sells work that generates revenues by communicates clearly with customers, assists in developing estimates and quotes
•Manpower Training (Ensure Certified Technicians are available as per Companies recommendations)
•Interacting with Service Advisors, Receptionist, Job controller
•Work along with Service Advisor for dynamic updating of scheduling board on regular basis
•Ensure the start time and end time of each job as per the workshop scheduling board
•Promote the effective usage of Workshop Manuals and other literature for diagnosis and quality of repairs
•Ensure the completion of jobs as per the delivery schedule
•Update management with areas for improving customer satisfaction which is noticed in day to day works by collecting customer feedback forms
•Generates repeat customers and provide resolutions for customer complaints.
•Maintain the repeat repair tacking and analysis on weekly basis
•Ensure the productivity and efficiency bench marks are achieved
•Ensure housekeeping, make sure front office is neat and tidy, reception bay is empty and clean
•Monitor work in progress and keep the pending jobs as low as possible with constant interaction with job controller
•Monitor completed jobs and push service advisor’s to deliver the vehicles as much as possible
Achievements
•Improved Customer Satisfaction Index from 70% to 83%
•Improved daily work distribution, completion by scheduling and attaining maximum number of appointments which gives flexibility to plan a head the work shop process
•Improved productivity in an organized manner without losing customer satisfaction
•Help ensure customer satisfaction by helping technicians properly diagnose technical problems and direct proper repair procedures
DOMASCO (Honda), P.O.Box:1427, Doha- Qatar
Key Responsibilities:
•Greeting customers, scheduling service appointments and receiving vehicle information
•Listening to requests of the service desired and clearly explaining information on the repair order
•Estimating the cost and time needed to do the repair, taking into account the customer's schedule
•Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed
•Satisfying customers builds long-term relationships, while satisfying staff leads to improved productivity and a smoother operation
•Acquire and maintain thorough product and warranty knowledge for all vehicle models, body styles and years. Be familiar with warranties, policies, and service contracts
•Deliver vehicle to customer with explanation about the repairs, test report and invoice, and thanking them for their business
•Handle telephone inquiries regarding working progress, appointments, technical & service related matters
•Inform the customers by telephone in the event of unexpected work which is required, to let them know there will be extra cost and time. Obtains their agreement, mentions these conditions to the customers when receiving the vehicle, to avoid their calling back and thus minimizes the load of telephone lines
•Create a confidence climate by offering personalized service: calling customers by their names and listening to them carefully
Achievements
•Improved productivity per repair order by offering additional services
•Maintained a healthy relation with customers, in a way that customers prefer to come back to me as an Advisor
•FRFT level increased by noting down all the points from the customer, filling up interview sheet with necessary points
Okeda engineering, 197 Burnet oak Broadway, Edgware
Key Responsibilities:
•Advise customers about necessary service for routine Maintenance
•Help identify a mechanical problem by questioning the Customer or doing a visual inspection
•Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs
•Prepare a repair order showing time, cost, and labor estimates for service
•Write a brief description of the problem on the repair order to help the mechanic locate the problem
•Explain the work performed and the charges to the customer. Handle customer complaints, obtains the customer’s signature on the work order and provide a copy to the customer
College of Technology Project(Qatar govt)
Key Responsibilities:
•Organize and assist with house inspection
•Assist in the negotiation and selection of contractors
•Liaise between homeowner and contractor
•Prepare tender and contract specifications
•Develop a member Sub-trade list for repair and maintenance jobs
•Ensure timely completion of all components of the housing program
•Be aware of other funding sources related to housing, prepare and submit proposals as necessary.
•Organize and attend quarterly or as required housing meetings
•Ensure warranty cards for appliances are filled in and mailed and that the serial numbers are in the house files
Key Responsibilities:
•Develop lesson plans and organize class time so that preparation instruction, shop work, and cleanup activities can be accomplish with in the allotted time
•Instruct students about the use of eye protection and safety guards, and in the use, care, and safe operation of tools, machines and equipment
•Organize classroom and laboratory in a manner, which is conducive to learning
•Guided students in selection of appropriate elective projects and experiments
•Conduct training sessions and developed criteria for evaluating the effectiveness of training activities
•General administrative duties
Diagnose vehicles malfunctions and recommend/perform appropriate repairs
•Perform work as described on repair order with efficiency and accuracy in accordance with manufacturers’ standards
•Communicate with parts department to obtain needed parts
•Save and tag parts if the job is under warranty or if requested by the customer
•Examine the vehicles to determine if additional safety or service work is required
•Clearly and accurately document all work performed
•Attend factory-sponsored training classes
•Keep shop area neat and clean and be able to account for all dealership-owned tools at all times
•Advice
4 YEAR COURSE
4 YEAR COURSE- DISCONTINUED AT FINAL SEMESTER
3 YEAR COURSE