Vikas Tyagi

Digital Transformation Lead & Head of QA - spearheaded the modernization of an ageing Middleware platform,
transitioning it into a modern enterprise architecture platform to support scalability and future growth.

Directed the redesign of Ares digital footprint across company websites and intranet portals, enhancing user
experience and strengthening corporate brand presence.

Accountable for technology transformation, solution architecture, and end-to-end delivery of corporate
solutions, middleware, and portals, ensuring alignment with enterprise strategy and operational excellence.

Combined QA leadership with digital transformation responsibilities, ensuring quality, scalability, and innovation
across global delivery teams.
As Digital Transformation Lead & Head of QA - directed enterprise-wide technology transformation, solution
architecture, and end-to-end delivery for corporate solutions. Oversaw strategic initiatives that modernized
applications and infrastructure, aligning transformation programs with organizational goals and driving
measurable business outcomes.
• Major Deliveries
◦ Successfully led the onboarding and enterprise-wide rollout of AresConnect (Intranet platform),
enhancing collaboration and communication across the organization.
◦ Directed the implementation of Brivo Physical Access Management, strengthening enterprise
security and compliance.
◦ Oversaw the deployment of Swiftlane Visitor Management, streamlining visitor access and
operational efficiency.
• Leadership & Responsibilities
◦ Served as Global QA Head, managing QA delivery across applications and infrastructure for
enterprise solutions.
◦ Accountable for product evaluation, onboarding, stakeholder engagement, vendor management,
and relationship management to ensure seamless delivery of corporate-wide solutions.
◦ Championed the introduction and adoption of new tools and technologies within the Corporate
Services Group, aligning innovation with organizational needs and strategy.

As Head of QA for Applications and Infrastructure teams, I was accountable for defining and executing Test
Strategy, architecture, delivery, and leadership across a global QA organization spanning India and the US.

Strategized and led comprehensive test efforts across application development, infrastructure, and operations,
ensuring alignment with enterprise objectives and driving quality excellence across diverse technology
landscapes.

Responsibilities:
• Global QA Head - directed QA delivery across applications and infrastructure, ensuring enterprise
wide quality excellence.
• Led a global team of 50+ professionals, driving engagement, strategy, resourcing, and maintaining
high-velocity QA delivery through Agile practices, automation, and vendor management.
• Designed and implemented Test Automation and Performance Testing strategies across applications
and enterprise infrastructure (I&O).
• Championed the introduction and adoption of new tools and technologies across QA projects,
tailoring solutions to project-specific needs.
• Enabled test automation in production environments for APS and Production Support teams,
strengthening reliability and efficiency.
• Architected and deployed the Ares Robo automated testing solution (SpecFlow, RestSharp, C#,
Pester, PowerShell), successfully running over Azure Cloud.
• Aligned and standardized ways of working across teams to ensure consistency and collaboration.
• Advocated standardization of tools and operating procedures, promoting efficiency and scalability.
• Established automation governance across systems and teams, including change management and
maintenance processes.

• Championed the introduction and adoption of new tools and technologies across QA projects,
ensuring fit-for-purpose solutions based on project type.
• Partnered with Senior Management to transform the testing delivery model from embedded test
teams to a centralized Testing Center of Excellence (TCOE).
• Strategized, defined, and led the end-to-end testing effort for Select Insurer and the IQH Product.
• Designed and implemented Test Automation and Performance Testing strategies across the Core
product and multiple client-specific implementations.
• Defined the Target State Model with the objective of establishing a TCOE across products within SSP
GSC.
• Proactively monitored and followed up on open test risks and issues, ensuring timely resolution.
• Compiled and presented test metrics to management, driving data-informed decision-making.
• Oversaw reviews, issue resolution, and reporting, ensuring quality and transparency.
• Directed planning and estimation activities, aligning QA deliverables with project timelines and
budgets.
• Conducted regular reviews and assessments of tools and processes, ensuring alignment with
organizational strategy and vision.
• Analyzed KPIs across departments, identifying gaps and converting them into actionable roadmaps
and delivery plans.

Directed the execution and management of end to end testing delivery across complex projects, with strong expertise in strategizing, designing, and developing test automation solutions using Java based open source tools such as Selenium and Cucumber, as well as HP’s suite (QTP, UFT, QC) and Lean FT throughout the project lifecycle. Successfully defined and implemented structured processes to ensure consistent software quality and compliance with industry standards. My experience included working with global clients such as HSBC PLC, E. ON, and Fidelity Investments.

Directed the execution and management of end-to-end testing delivery across complex projects, with strong
expertise in strategizing, designing, and developing test automation solutions using Java-based open-source
tools such as Selenium and Cucumber, as well as HPs suite (QTP, UFT, QC) and Lean FT throughout the project
lifecycle. Successfully defined and implemented structured processes to ensure consistent software quality and
compliance with industry standards. My experience included working with global clients such as HSBC PLC, E.
ON, and Fidelity Investments.

Responsibilities:
• Served as QA Architect/Manager for leading financial institutions and energy trading clients.
• Extensive expertise in designing and implementing Test Automation frameworks within Agile
BDD environments using Cucumber, Selenium WebDriver, and Maven.
• Successfully integrated automation frameworks with Jenkins CI/CD pipelines, enabling seamless
configuration, scheduling, and execution of test cases in a DevOps setup.
• Defined and executed automation test strategies tailored to diverse project requirements.
• Championed the introduction and adoption of new tools and technologies across QA projects,
ensuring alignment with organizational and project-specific needs.
• Directed and coordinated test teams, monitoring performance and ensuring delivery excellence.
• Provided regular progress updates and issue reports to senior management, ensuring
transparency and timely resolution.
• Acted as a trusted advisor to clients, offering guidance on testing best practices and quality
assurance strategies.

Led test planning, implementation, and delivery for multiple automation engagements as Test Lead for the
Automation CoE within the Global Banking and Markets division.

Responsibilities:
• Designed and implemented a standardized defect template for the Global Banking and Markets
(GBM) division.
• Developed and deployed test templates in Test Director (TD) to streamline test management
processes.
• Created and executed automation scripts using QTP 9.5 integrated with TD for functional validation.
• Contributed to the design of automation frameworks and strategies to enhance scalability and
efficiency.
• Coordinated with testing teams, clients, and development teams to ensure smooth collaboration and
issue resolution.
• Built and executed automation scripts using QTP 9.5 for web services testing and Sybase database
validation.

As an automation QA engineer developed a Document object model-based Test Automation Framework and
transitioned into a Team Lead role, overseeing task allocation, issue resolution, progress tracking, and status
reporting.

Responsibilities:
• Designed and executed automation scripts using QTP 9.2 and Quality Center (QC) for business
critical functions.
• Developed automation frameworks and defined automation strategies to improve efficiency and
scalability.
• Directed test management and delivery activities across the project lifecycle, ensuring quality and
timely releases.
• Coordinated effectively with testing teams, clients, and development teams to align objectives and
resolve issues.
• Facilitated clear and consistent project communication among team members to maintain
transparency and collaboration.
• Implemented effective defect tracking and reporting mechanisms, escalating issues across multiple
management tiers for resolution.

Worked as a Functional and Automation QA Engineer, ensuring software met business requirements through
manual testing and developing automated test frameworks to enhance efficiency and coverage.

Responsibilities:
• Designed and executed automation scripts for critical business functions using HP QTP and Quality
Center (QC).
• Developed automation frameworks and defined automation strategies to streamline testing
processes.
• Managed end-to-end test planning, execution, and delivery for the project.
• Collaborated effectively with testing teams, clients, and development teams to ensure smooth
project execution.
• Prepared client reports and escalated issues promptly to senior management for resolution.
• Addressed integration challenges and dependency issues across teams to maintain delivery
timelines.