U2 Advisor
Tech Mahindra
Total years of experience :14 years, 1 Months
Working for a US based client for a leading ISP
1. Providing end to end resolution to the customers.
2. Handling escalations.
3. Creating relevant tickets in Optics.
4. Customer service.
Projects:
•British Telecom
•Training the team as well as providing real time operational support.
•Meeting the client’s requirements with the ability of multi-tasking in very high pressure.
•Handling and resolving the escalations cases.
•Achieve targets required In the Line of business.
•Carrier
•Identifying the issue and resolving the cases with best technical troubleshooting.
•Analyzing the criticality of the case and creating the ticket accordingly using Seibel Tool.
•Interacting with the other team and the end user to provide the best resolution without breaching SLA.
•Analyzing the reports and introducing new positive changes for the project.
Graduated from CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY KANPUR
